Caroline staines
Derby,England
Summary
Dedicated professional with expertise in customer support and NVQ-certified customer service. Strong background in procurement and project management, driving operational efficiency and project success. Focused on enhancing organisational processes and delivering impactful results.
Overview
6
6
years of post-secondary education
23
23
years of professional experience
Work history
Customer Service Specialist
Alstom
Derby
2021.02 - 2026.09
- Managed portfolio of customers for Bombardier Transportation, overseeing order processing, invoicing, customer order books, enquiries, and KPI management.
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
- Utilised company CRM system for accurate data tracking and record-keeping, ensuring reliable information access.
- Maintained detailed records, ensuring accurate data management.
- Participated in training sessions to improve customer service skills and enhance overall efficiency.
- Over the last six months this role has developed into an interim project manager role, where I have managed and delivery overhaul programmes.
Customer Service Specialist
Bombardier transportation
Derby
2013.07 - 2021.02
- Served as customer service specialist at Bombardier Transportation, managing customer portfolio, handling order processing, invoices, customer order books, enquiries, and overseeing KPI management.
- Conducted regular visits to customers, enhancing working relationships and ensuring customer satisfaction.
- Resolved complaints with effective problem-solving skills.
- Maintained detailed records, ensuring accurate data management.
- Fostered a positive work environment through constructive feedback and open dialogue amongst peers.
purchasing assistant
Omya
Greater Derby Area
2005.07 - 2013.05
- Worked as purchasing assistant at Omya UK Ltd, reporting to purchasing manager. Managed stock levels of calcium carbonate in the UK to ensure on-time deliveries while minimising stock value. Created purchase orders for consignment stock customers and coordinated with various stakeholders to achieve these objectives.
- Utilised SAP systems and Microsoft Office Suite, including Word, Excel, and PowerPoint, to support various administrative tasks.
- Gained 6 years' experience in fast-paced customer service environment within agricultural, food, and pharmaceutical industries. Provided high-quality customer service by actioning customer requests, processing orders, and resolving issues.
sale administrator
Equip Outdoor Technologies Ltd
2004.05 - 2005.05
- Organised documentation and processed sales orders for outdoor equipment, ensuring accurate and timely fulfilment.
- Ensured prompt delivery of orders, leading to increased customer loyalty.
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Facilitated preparation of contracts, assisting in closing deals effectively.
sales administrator
Abru Ltd
2003.12 - 2004.05
Education
Btec - Media
South east Derbyshire College
1999.01 - 2001.01
GCSE - undefined
Ripley Mill hill School
1995.01 - 1999.01
Skills
- Customer Support
- RSA Typing skills
- NVQ customer service
- Procurement experience
- Project management experience
Timeline
Customer Service Specialist
Alstom
2021.02 - 2026.09
Customer Service Specialist
Bombardier transportation
2013.07 - 2021.02
purchasing assistant
Omya
2005.07 - 2013.05
sale administrator
Equip Outdoor Technologies Ltd
2004.05 - 2005.05
sales administrator
Abru Ltd
2003.12 - 2004.05
Btec - Media
South east Derbyshire College
1999.01 - 2001.01
GCSE - undefined
Ripley Mill hill School
1995.01 - 1999.01