Caroline Silver

Oversaw daily operations of building, ensuring compliance with health and safety standards.

• Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
• Reviewed and updated operational procedures, ensuring alignment with current best practices and regulatory requirements.
• Assessed risk and made critical decisions under pressure to protect life and property during high-risk situations.
• Assist residents with Universal credit claims, Housing benefit, Rent information.

Achieved enhanced independence for adults with autism through tailored support.
Delivered bespoke care plans, resulting in improved individual outcomes.
Fostered a person-centred approach that increased service user engagement.
Encouraged development of life skills, leading to greater autonomy.
Facilitated successful attendance at medical appointments, improving health management.
Established effective communication with healthcare professionals, optimising support.
Implemented personal goal plans that aligned with individual skill levels, driving progress.
Identified and addressed the needs of vulnerable adults, ensuring comprehensive care.

• Managed team performance through consistent feedback and targeted appraisals, fostering a culture of continuous improvement.
• Coordinated daily team meetings to align on tasks, communicate priorities, and track progress towards goals.
• Conducted regular meetings with trade staff to delegate tasks and share insights on market trends and sales KPIs.
• Resolved escalated customer complaints, restoring satisfaction and maintaining brand reputation.
• Managed inventory levels, minimising waste and ensuring availability of key products.
• Implemented health and safety protocols, significantly reducing workplace accidents.
• Enforced team compliance with health and safety requirements to maintain standards.
• Devised safe working policies to limit risk and meet compliance objectives.
• Maintained up-to-date knowledge of current best practices, implementing improvements to meet industry standards.
• Managed out-of-hours requests by adjusting work hours.
• Stored stock safely and securely to maintain quality of goods.