CAROLINE SEARCHFIELD
Guildford,Surrey
Summary
Skilled receptionist and administrator with extensive experience in customer service and administrative support within hospitality care settings. Specialises in coordinating appointments, managing schedules, and maintaining accurate records while ensuring confidentiality. Delivers effective client interactions and efficient front desk operations, resolving issues promptly.
Overview
22
22
years of professional experience
Work History
Self-Employed Domestic Services
Surrey
Surrey, Surrey
04.2026 - Current
- Coordinated client bookings and services for self-employed domestic service, ensuring efficient scheduling and client satisfaction
- Organised appointments and schedules, aligning customer requirements with service availability to optimise client experience
- communicating directly with clients by telephone and message
- Processed payments and maintained accurate financial records, contributing to financial stability and operational transparency
- Working independently and managing my own workload.
Care Assistant
C.H.D Living
Godalming
02.2026 - 03.2026
- Communicated professionally with clients, families and colleagues.
- Maintained accurate records and documentation.
- Handled confidential information with discretion.
- Assisted with various administrative tasks, including managing correspondence and scheduling.
Care Professional
Home Instead
Guildford, Surrey
01.2024 - 01.2026
- Maintained accurate records to ensure compliance and continuity of care
- Coordinated schedules and appointments to optimise client care
- Facilitated communication with families and professionals in meetings
- Developed strong organisational skills and problem solving
Airbnb Host
Airbnb Host
Tenerife
01.2015 - 01.2024
- Welcomed guests upon arrival to create a positive first impression.
- Addressed and resolved guest issues to uphold high satisfaction ratings.
- Responded promptly to enquiries via email and phone.
- Managed all guest bookings, calendars and online systems.
- Handled financial transactions and booking confirmations.
Receptionist
Travelodge
Horsham, West Sussex
01.2012 - 01.2014
- Coordinated front desk operations in high-traffic hotel environment, ensuring seamless guest experiences.
- Handled bookings, check-ins and payments, contributing to efficient guest service delivery.
- Responded to telephone enquiries from guests, providing assistance and information.
- Maintained accurate booking records and daily reports.
Personal Assistant / Care
Reigate Surrey
Reigate, Surrey
01.2009 - 01.2012
- Scheduled medical appointments and managed diaries, ensuring timely care and efficient use of resources.
- Monitored and logged all medical supplies
- Organised and updated records and documentation, enhancing accuracy and accessibility for team use.
- Supported administrative tasks and correspondence, facilitating smooth communication within the team.
Private Nanny
Dungannon, Ireland
Dungannon, Northern Ireland
01.2005 - 01.2009
- Assessed and addressed children's unique needs through tailored activities.
- Maintained consistent communication with parents and external professionals to ensure collaboration.
- Maintained schedules and daily activities.
Education
NVQ3 Level 3 - Childcare
LA RETRAITE GIRLS SCHOOL
Clapham, London, United KingdomSkills
- Client scheduling
- Appointment schedules
- Record keeping
- Handling enquiries
- Front desk/ reception
- IT proficiency
- Microsoft Office expertise
- Client management
- Time management
- Effective communication
- Teamwork
- Critical thinking
Custom
Available upon request
Timeline
Self-Employed Domestic Services
Surrey
04.2026 - Current
Care Assistant
C.H.D Living
02.2026 - 03.2026
Care Professional
Home Instead
01.2024 - 01.2026
Airbnb Host
Airbnb Host
01.2015 - 01.2024
Receptionist
Travelodge
01.2012 - 01.2014
Personal Assistant / Care
Reigate Surrey
01.2009 - 01.2012
Private Nanny
Dungannon, Ireland
01.2005 - 01.2009
NVQ3 Level 3 - Childcare
LA RETRAITE GIRLS SCHOOL