Caroline Ruddy

Currently working with a portfolio of clients which are sourced from previous employment relationships offering the following services:

• Payroll administration services
• Credit Control
• Administration support

• Assisted in the development of new administrative systems, procedures and policies.
• Recognised by management for providing exceptional customer service.
• Leverage software skills to input and compile data gathered from various sources.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Administrator to c. 125 clients
• Delivering a suite of supports including managing the customer journey of clients into employment
• Providing clients support as they secured and retained employment
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Maintained updated knowledge through continuing education and advanced training
• Completed delivery of trainings to new team members

• Coordinated and managed event-planning logistics, budget administration and team oversight.
• Implemented effective strategies to optimize efficiency in business operations.
• Answered and routed phone calls and emails, always maintaining confidentiality.
• Developed and implemented administrative systems to streamline operations.