Caroline Ratcliffe
St Helens,UK
Summary
Dedicated professional with extensive experience in customer service, animal care, administration, and youth leadership. Demonstrates strong organizational skills and excellent communication abilities, with a proven track record of independent and team-based work. Skilled in maintaining accurate records, managing schedules, and supporting community projects while delivering high-quality service. Adaptable and confident in fast-paced environments, ensuring commitment to excellence.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work history
Kennel Assistant
Freshfields Animal Rescue
Formby
2024.05 - Current
- Assist with daily kennel feeding, cleaning, medication, and exercise routines.
- Record animal behaviour, health notes, and adoption suitability in digital systems.
- Support rehoming using IT systems, clear communication, and coordinated handovers.
Petrol Station Attendant
ASDA
Haydock
2021.04 - 2024.05
- Answer customer enquiries and provide clear service support daily.
- Complete till work, manage cash handling, and handle cash office duties.
- Carry out stock checks, restock shelves, and maintain site upkeep throughout shifts.
Administration Support
Ratcliffe and sons commercial
newton le willows , merseside
2019.11 - 2022.11
- Maintained cleanliness and orderliness across shared spaces to support daily operations.
- Answered inbound phone calls to deliver consistently excellent customer service.
- Coordinated with senior administrators to support large-scale event scheduling and logistics.
- Handled sensitive information discreetly to maintain required protocol confidentiality.
- Liaised with customers to ensure full o licence compliance requirements.
- Liaised with customers to plan maintenance schedules and defect rectification work.
- Planned and organised workshop daily workflow to keep tasks on track.
- Organised customer call-outs onsite and along roadside locations when required.
Owner
Caroline’s Pet Care
St Helens
2012.07 - 2019.11
- Managed bookings, scheduling, invoicing, and customer communication for self-employed pet care.
- Maintained detailed records for client pets and specific care instructions.
- Provided reliable day-to-day pet care for dogs, cats, and small mammals.
Education
Dog Grooming (Level 3) - Dog grooming
St Helens College
St HelensAnimal Management (Diploma of Higher Education) -
St Helens College
St Helens 2011.01 - 2013.01
GCSEs - English Language, English Literature, Maths, Core Science, Additional Science
De La Salle High School
Skills
- Office equipment operation
- Virtual communication
- Discretion and confidentiality
- Microsoft office suite proficiency
- Attention to Detail
- Telephone etiquette
- Record-keeping
- Event planning
- Written and verbal communication
- Maintaining office records
- Resilience under pressure
Awards & Achievements
Cadet Forces Medal – Awarded for 12 years of dedicated service to the Sea Cadet Corps., Lord Lieutenant’s Award – Community Engagement – Recognised for leading a major Remembrance poppy display project involving schools, youth groups, care homes, veteran associations, and local residents., County Commissioner’s Award – Scouting – Presented for outstanding dedication to the Cub section and exceptional support to young people.
Volunteering
- Sea Cadet Corps, Volunteer Leader, Newton-le-Willows & St Helens Units, 2012, 2026-05, Planned and delivered structured activities for Junior Cadets (10–12-year-olds)., Coordinated community engagement projects including a large-scale poppy display for Remembrance., Supported events, training, and wider unit activities across multiple age groups., Demonstrated leadership, organisation, safeguarding awareness, and communication skills.
- Scouts, Volunteer Leader, St Helens District (multiple groups), 2012, Present, Began volunteering at age 14 as a Young Leader, progressing to a fully qualified Adult Leader at 18., Supported and led activities across Beavers, Cubs, and Scouts., Assisted within three different Scout Groups across St Helens., Currently Cub Team Lead, responsible for planning programmes, organising events, managing behaviour, and ensuring safeguarding compliance., Experienced in risk assessments, activity planning, parent communication, and coordinating with other leaders.
Additional information
- Full UK Driving Licence
- Eligible to work in the UK
- References available on request
Affiliations
- scouts
- sea cadets
Accomplishments
- Cadet Forces Medal – Awarded for 12 years of dedicated service to the Sea Cadet Corps.
- Lord Lieutenant’s Award – Community Engagement – Recognised for leading a major Remembrance poppy display project involving schools, youth groups, care homes, veteran associations, and local residents.
- County Commissioner’s Award – Scouting – Presented for outstanding dedication to the Cub section and exceptional support to young people.
Timeline
Kennel Assistant
Freshfields Animal Rescue
2024.05 - Current
Petrol Station Attendant
ASDA
2021.04 - 2024.05
Administration Support
Ratcliffe and sons commercial
2019.11 - 2022.11
Owner
Caroline’s Pet Care
2012.07 - 2019.11
Animal Management (Diploma of Higher Education) -
St Helens College
2011.01 - 2013.01
Dog Grooming (Level 3) - Dog grooming
St Helens College
GCSEs - English Language, English Literature, Maths, Core Science, Additional Science
De La Salle High School