Interests Keen reader of nonfiction on poverty and inequality (Evicted, Poverty Safari), dystopian fiction, and the satirical wit of the Adrian Mole series Passionate about music as cultural storytelling, and enjoys walking canal and coastal paths—particularly those in Swansea during university—with a growing interest in the social and industrial history of local waterways
Caroline Prosser
Ebley
Summary
Dedicated and detail-oriented individual with hands-on experience in administrative support, customer service, and kitchen operations. Proven ability to manage data entry, invoicing, and inventory control with accuracy and organisation. Adaptable and calm under pressure, with excellent communication and multitasking skills. Enthusiastic team player known for resolving customer issues efficiently and contributing to positive workplace outcomes. Ready to take on new challenges and deliver consistent, high-quality results.
Overview
5
5
years of professional experience
Work History
Office Assistant, Building & Maintenance Team
EESI Group Services
Stonehouse
06.2024 - 09.2024
- Supported facilities operations, liaising with contractors, tracking repair schedules, and maintaining inventory records for building supplies.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Ensured competitive pricing with regular market research.
- Handled basic invoicing and mail management for office staff.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Processed invoices and payments using accounting software.
Assistant to Accounting Team (Maternity Cover Support)
EESI Group Services
Stonehouse
06.2023 - 09.2023
- Support staff members with administrative tasks, reducing workload stress.
- Maintained digital database, enhancing ease of access to information.
- Processed invoices, ensuring timely payments.
- Kept track of time sheets for payroll processing.
- Increased efficiency by handling correspondence and organising files.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
Kitchen Assistant
Forest Green Rovers
Nailsworth
08.2021 - 08.2023
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Contributed to team communication, resulting in better workflow efficiency.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
General Administrative Assistant
EESI Group Services
Stonehouse
01.2021 - 12.2022
- Adapted to diverse office tasks in a fast-paced environment.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Streamlined invoice processing, minimising payment delays.
- Resolved invoice discrepancies promptly; ensured accurate accounting records.
- Optimised data processing systems by meticulously updating and maintaining databases.
Kitchen Assistant
Tomari-Gi
Stroud
04.2022 - 05.2022
- Observed health and hygiene standards to minimise food contamination.
- Cleaned food preparation and storage areas in line with schedule.
- Prepared ingredients for increased speed of cooking process.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Assisted chefs with meal preparations for smoother service during peak hours.
Kitchen Assistant
Simpsons
Stroud
01.2020 - 08.2020
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Communicated product information to customers, driving informed purchases.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Kitchen Assistant
Golden Fleece
Stroud
04.2019 - 08.2020
- Performed general kitchen duties, including food preparation, deep cleaning and inventory control.
- Used kitchen equipment as instructed and to safety protocols.
- Cleaned utensils, achieving a more efficient work environment.
- Dispensed snacks and refreshments at periodic intervals.
- Contributed to team communication, resulting in better workflow efficiency.
Kitchen Porter
Stonehouse Court Hotel
Stonehouse
08.2019 - 01.2020
- Worked under pressure during peak times without compromising on quality of work delivered.
- Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
Education
GCSEs -
Archway School
Stroud, Gloucestershire 09.2014 - 2019.06
A levels -
Marling Sixth Form
Stroud, Gloucestershire 09.2019 - 2021.06
BSc Hons - Geography
Swansea University
Swansea, City and County of Swansea 09.2021 - 2025.06
Skills
administrative support
customer service
data entry
invoicing
inventory control
accuracy
organization
communication skills
adaptability
Interests
References
References available upon request.
Timeline
Office Assistant, Building & Maintenance Team
EESI Group Services
06.2024 - 09.2024
Assistant to Accounting Team (Maternity Cover Support)
EESI Group Services
06.2023 - 09.2023
Kitchen Assistant
Tomari-Gi
04.2022 - 05.2022
BSc Hons - Geography
Swansea University
09.2021 - 2025.06
Kitchen Assistant
Forest Green Rovers
08.2021 - 08.2023
General Administrative Assistant
EESI Group Services
01.2021 - 12.2022
Kitchen Assistant
Simpsons
01.2020 - 08.2020
A levels -
Marling Sixth Form
09.2019 - 2021.06
Kitchen Porter
Stonehouse Court Hotel
08.2019 - 01.2020
Kitchen Assistant
Golden Fleece
04.2019 - 08.2020
GCSEs -
Archway School
09.2014 - 2019.06
Similar Profiles
Hipolito DacumaHipolito Dacuma
Lineman at EESILineman at EESI
Cynthia EndrizalCynthia Endrizal
Lead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & QualityLead Fellow at Centers for Medicare and Medicaid Services (CMS), Office of Group Director Quality Improvement & Innovation Group, Center for Clinical Standards & Quality
Barbara HeidkeBarbara Heidke
Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)
Jose RinconJose Rincon
Building Maintenance Worker (team Leader) at RNA CORPORATION INC.Building Maintenance Worker (team Leader) at RNA CORPORATION INC.
Kabir Bashir, PMPKabir Bashir, PMP
Team Lead, Building Maintenance at Jaiz Bank PlcTeam Lead, Building Maintenance at Jaiz Bank Plc