Caroline O'Halloran
Chesham,Buckinghamshire
Summary
10+ years as an analyst, leading the development for Business Intelligence provision across a large university. With expert knowledge of internal and external data sources, creating dynamic dashboards using Alteryx and Tableau. Tailored suites are provided to Senior Leadership Team, Marketing, professional and academic colleagues. The range of data used includes: Statutory, demographic, financial and academic quality.
Overview
16
16
years of professional experience
Work history
Planning & Business Intelligence Officer
City, University of London
London
08.2021 - Current
- 3 years of creating business intelligence suites providing 300+ colleagues with top level and deep dive data dashboards.
- Supervise, train and mentor analysts.
- Analyse large datasets, draw meaningful conclusions and provide actionable recommendations.
- Build, review and maintain data models to meet business needs.
- Develop dashboards that improve forecasting.
- Mine data to identify trends and inform business decision-making processes.
- Present data insights and highlight improvement opportunities aligning with business strategy.
Data Reporting Officer
City, University of London
London
01.2017 - 08.2021
- 4 years providing all bespoke and regular reporting as lead analyst.
- Prepared and configured systems for testing.
- Generated reports from extracted data for analyses.
- Improved data integrity with rigorous auditing and cleansing.
- Entered information into data storage and data retrieval systems for processing.
- Supported data improvement initiatives by increasing automation, reducing department costs.
Analyst
City, University of London
London
01.2013 - 12.2016
- 4 years as directorate super-user for all data related systems and reporting.
- Managed and trained junior analysts.
- Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.
- Analysed business processes, systems and data to identify opportunities for enhancement and efficiency.
- Automated tasks to increase efficiency and reduce department workload.
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
Credit controller
FE Ltd
London
06.2008 - 08.2012
- Collecting £3m+ annually and allocating commission to sales staff.
- Managed and trained assistant accounts receivable officer.
- Lead reporting analyst and system super-user.
- Contacted customers about overdue payments by phone, letter and email.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
- Monitored outstanding balances and followed up payments.
- Liaised with clients to procure payments in line with agreed terms and conditions.
Skills
- Alteryx
- Tableau
- Data analysis
- Data visualisations
- Process Improvement
- Microsoft Office Suite
- Excel VBA
Additional Role
I am currently a co-opted School Governor for two inner London primary schools. My role is as link governor for Policy and Data Governance.
Timeline
Planning & Business Intelligence Officer - City, University of London
08.2021 - Current
Data Reporting Officer - City, University of London
01.2017 - 08.2021
Analyst - City, University of London
01.2013 - 12.2016
Credit controller - FE Ltd
06.2008 - 08.2012
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