Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic
Caroline Nicholson

Caroline Nicholson

Gillingham,Kent

Summary

Meticulous and proactive safeguarding and operational professional with expertise in child protection, age verification and communications. Committed to continuous development with extensive knowledge of digital media creation - both stills and video, marketing, and events management. Demonstrated success in managing complex schedules and logistics to enhance operational efficiency. Results driven with a expertise in stakeholder management, social media strategy, and public relations. Frequently commended for strong critical-thinking skills and sound judgment with a strong foundation in law enforcement and compliance being an expert in their field for both the BBFC and NSPCC. Proficient in resource planning, database management, and risk analysis, ensuring adherence to legal and ethical standards to achieve impactful outcomes.

Overview

27
27
years of professional experience
2022
2022
years of post-secondary education

Work history

Regional Schools Coordinator - Kent and Medway

NSPCC
London, UK
09.2023 - Current
  • Served as primary contact for all schools, including non-mainstream settings, improving reach by over 40% in 18 months, in Kent and Medway - achieving 'Consistently Exceeds Expectations' APR Rating.
  • Coordinated operational delivery of 'Speak out. Stay safe' programme efficiently with oversight over volunteer team of 12.
  • Oversaw execution of volunteer-led workshops in schools, managing sensitive information confidentially, upholding data protection regulations consistently.
  • Developed a comprehensive understanding of safeguarding legislation for effective policy implementation.
  • Led a diverse team of volunteers, focusing on recruitment and retention strategies, ensuring high quality training of volunteer teams, enhancing their understanding of child protection protocols and responsibilities, establishing targets and KPIs to measure performance and impact.
  • Supported educational settings in developing their own safeguarding policies by providing expert guidance.
  • Built and maintained strong internal and external stakeholder relationships to enhance collaboration and improve programme reach and reputational awareness.
  • Presented confidently to stakeholders, including local authorities, law enforcement, social work and school leaders.
  • Actively contributed to internal fundraising projects, driving initiatives forward and contributing the creation of high quality digital assets for use across promotional platforms.
  • Drove company mission and values, representing organisation at meetings and industry events - representing the NSPCC Schools Service in the public forums and via Radio Interviews and news articles.
  • Active contributor to internal projects and workstreams around safeguarding improvements in schools, volunteer retention, EDI, and programme reviews.
  • Explored new opportunities whilst maintaining focus on core responsibilities of SOSS KPI improvement
  • Facilitated cross-departmental meetings for improved collaboration efforts - for example: Fundraising champion
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Promoted an environment conducive to wellbeing with strict adherence to safeguarding procedures.
  • Ensured compliance with statutory requirements through meticulous documentation practices.
  • Liaised with external agencies such as social services, police, and health services for collaborative efforts in child protection.
  • Coordinated events by managing budget, logistics and event support.

Creative Director/Principle Photographer

Caroline Nicholson Photography
Rochester, UK
05.2005 - 08.2023
  • Company Overview: Professionally trained, creative, award winning photographer operating successfully within the Events, Wedding and Newborn photography industry for many years.
  • Showcased work in print and online publications, including displays at Historic Dockyard Chatham and throughout Medway NHS Trust.
  • Demonstrated proficiency in Adobe software, specialising in Photoshop and Lightroom.
  • Provided exceptional customer service while managing databases efficiently.
  • Designed and maintained websites to enhance online presence.
  • Developed PR and marketing materials to promote brand visibility.
  • Strengthened brand identity with creative and consistent photographic imagery.
  • Managed projects for commercial, film, and fashion shoots effectively.

Senior Operations Officer

BBFC (British Board of Film Classification)
Soho, UK
06.2003 - 08.2013
  • Executed efficient operations within non-profit organisation, overseeing administration and corporate events, deputising for management with associated staff oversight.
  • Coordinated budgeting, planning, and execution of various initiatives in operations department.
  • Ensured regulatory compliance with thorough audits and reviews.
  • Served as primary contact for consumers and international film industry clients regarding classification processes, as an expert in my field.
  • Managed research and processing of all digital media assets.
  • Conducted customer service and administrative tasks across all industry and company levels.
  • Planned and managed events, including supplier engagement and budget management.
  • Led cross-functional teams for improved project delivery.
  • Developed key operational initiatives to drive and maintain substantial business growth - see Linked in testimonials
  • Facilitated successful change management initiatives throughout organisation - e.g. implementation of new client interface.
  • Developed operational strategies to boost efficiency - film scheduling.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Served as official representative of organisation to public groups or government agencies.
  • Performed post-event evaluations, generating comprehensive reports on outcomes.
  • Fully trained Projectionist (35mm, 70mm, digital & Dolby systems).

Assistant Manager | Projectionist

Hoyts/National Amusements
Bluewater, UK
06.1998 - 05.2003
  • Coordinated film schedules, administrative tasks, and ticketing for up to 40 staff members.
  • Ensured compliance with health and safety regulations by conducting regular checks.
  • Fostered relationships with distributors, securing popular films for screenings.
  • Conducted performance reviews, identifying areas for improvement and professional development opportunities.
  • Managed daily operations of a 13-screen cinema, projecting over 65 films daily.
  • Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
  • Led direct marketing initiatives and conducted demographics research to target audiences.
  • Facilitated corporate conferences, demonstrating strong organisational abilities and managed event logistics.
  • Executed POS promotions and resolved issues swiftly to enhance customer experience.
  • Facilitated crisis management, maintaining calm in high-pressure situations.

Education

Bachelor of Arts (B.A.) - Marketing Communications

UNIVERSTIY OF GREENWICH
London

Executive Certificate - Events & Project Management

UNIVERSITY OF WESTMINSTER
London

3 A-LEVELS - Business Studies, Computer Science and History achieving A,B,C

ST JOHN FISHER CATHOLIC SCHOOL
Rochester, Medway

12 GCSE's - Inc. Maths, English & Science: Achieving A 7 A's, 3 B's and A C

ST JOHN FISHER CATHOLIC SCHOOL
Rochester, Medway

Skills

  • HIGHLY SKILLED DIGITAL MEDIA CREATIVE
  • MARKETING AND EVENTS MANAGEMENT
  • EXPERT FOR LAW ENFORCEMENT & GOVERNMENT SIGNATORY
  • PROFESSIONAL PHOTOGRAPHY
  • DATABASE MANAGEMENT
  • SOCIAL MEDIA STRATEGY AND MANAGEMENT
  • STAKEHOLDER MANAGEMENT
  • PUBLIC RELATIONS
  • CUSTOMER SERVICES - CRM SYSTEMS
  • STAFF MANAGEMENT AND RECRUITMENT
  • LARGE DATA SET MANAGEMENT
  • QUANTITATIVE/QUALITATIVE RESEARCH AND AUDITS
  • COMPLIANCE EXPERT IN NON-PROFIT SECTOR
  • STRONG SAFEGUARDING PRINCIPLES
  • POLICY DRAFTING/AMENDING AND IMPLEMENTATION
  • RISK ANALYSIS/CONFLICT RESOLUTION
  • ON-BOARDING AND PRE-EMPLOYMENT CHECKS

Affiliations

  • Photography - Professional level Film and Cinema Ice Skating to a competitive level Children's Literature and Illustration Volunteering - Demelza House and NSPCC

Accomplishments

Achieved 'Consistently Exceeds Expectations' - APR 2025

Fully Trained First Aid Certification - British Red Cross & St John's Ambulance - on going

Fundraising Champion NSPCC

Kent Wedding Photographer of the year - 2012

Languages

German
Intermediate

References

References available upon request.

Timeline

Regional Schools Coordinator - Kent and Medway

NSPCC
09.2023 - Current

Creative Director/Principle Photographer

Caroline Nicholson Photography
05.2005 - 08.2023

Senior Operations Officer

BBFC (British Board of Film Classification)
06.2003 - 08.2013

Assistant Manager | Projectionist

Hoyts/National Amusements
06.1998 - 05.2003

Bachelor of Arts (B.A.) - Marketing Communications

UNIVERSTIY OF GREENWICH

Executive Certificate - Events & Project Management

UNIVERSITY OF WESTMINSTER

3 A-LEVELS - Business Studies, Computer Science and History achieving A,B,C

ST JOHN FISHER CATHOLIC SCHOOL

12 GCSE's - Inc. Maths, English & Science: Achieving A 7 A's, 3 B's and A C

ST JOHN FISHER CATHOLIC SCHOOL

Similar Profiles

Create profile
Caroline Nicholson