Caroline Namondwe
GLASGOW
Summary
Hardworking service desk analyst, talented with clerical work and skilled in managing team assignments. Experienced with word processing, data entry and scheduling to support office needs. Adapts easily to changing needs and analytically approaches diverse administrative issues. Passionate job seeker with strong organizational skills eager to secure entry-level service desk analyst position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work history
Service desk analyst
XREDIGELL LIMITED
Glasgow, Glasgow City
2022.06 - Current
- dent life
- Managed customer support cases from initial report through to resolution.
- Delivered bespoke service across multiple customer touchpoints to maintain customer satisfaction.
- Prioritised and promptly responded to vast number of reported incidents and logs.
- Explained technical information to non-technical users with clear, verbal and written communication.
2021.10 - Current
STAFF NURSE
2020.03 - Current
- Assessing and planning nursing care
- Monitoring and administering medication
- Taking patient samples, pulses, temperatures, and blood pressures
- Writing and updating patient's records
- Delegating tasks to colleagues and juniors
- Discussing patient's care in MDTs with other care agencies and families
- Managing challenging behaviour
- Improving or maintaining a patients' physical and mental health
- Reducing barriers to them living an independent life
- Icare24, Allied and Clinical & Florence agencies -
- Icare24 from
2021.11 - 2022.12
- Allied and clinical from
Student Nurse
Glasgow Caledonian university GCU
2017.09 - 2020.12
- Assisting healthcare professionals in the delivery of patient care
- Working within a team, performing routine tasks such as taking vital signs observations, welcoming and preparing patients, explaining treatment and updating patient records
- Providing care for patients including personal hygiene, feeding, mobilization and other general activities.
SUPPORT WORKER
RELIEF) QUARRIERS
2018.01 - 2020.04
- Providing high standard care to people with learning disabilities and mental health, which include hygiene, continence, mobility, dressing, drug administration and general care
- Creating care plans of people, we support to suit their needs
- Assisting with budgeting and managing finances of our clients
- Helping residents get ready and get into bed/settle down for the night
- Carrying out regular checks on residents at intervals determined by the person in charge, and record
- Carrying out regular checks on the building at intervals determined by the person in charge with special reference to fire prevention and security
- Ensuring the residents' privacy and dignity is maintained always
- Answering emergency bells or calls from residents immediately and seek further assistance if necessary
- Following and assisting with planning individual care plans and completing records.
2016.07 - 2017.08
- Had a baby was not working, awaiting to commerce University
student Nurse
Glasgow kelvin college
2014.08 - 2016.07
- College (Access to Nursing & HNC in care and administrative practice
support practitioner
The Richmond fellowship Scotland TRFS
2012.09 - 2016.07
- Providing high standard care to people with learning disabilities and mental health, which include hygiene, continence, mobility, dressing, drug administration and general care
- Creating care plans of people, we support to suit their needs
- Assisting with budgeting and managing finances of our clients
- Helping residents get ready and get into bed/settle down for the night
- Carrying out regular checks on residents at intervals determined by the person in charge, and record
- Carrying out regular checks on the building at intervals determined by the person in charge with special reference to fire prevention and security
- Ensuring the residents' privacy and dignity is maintained always
- Answering emergency bells or calls from residents immediately and seek further assistance if necessary
- Following and assisting with planning individual care plans and completing records.
Night staff care assistant
Balmano House Nursing Home
2008.08 - 2012.09
- To assist in the provision of care and work as part of a team to maintain high standards
- To ensure residents retain their dignity and individuality.
Education
BSc - Learning Disability
COMPTIA 220- 1101- 220-1102 - IT
CAREER SWITCH
London 2023.11 -
Nursing Degree - undefined
Glasgow Caledonian University
12.2020
Access to nursing & NHC in care and administrative - undefined
Glasgow kelvin college
07.2016
Skills
- KEY SKILLS AND COMPETENCIES
- Incident escalation
- Second line support
- Microsoft Office 365
- Remote technical support
- Process management
- communication skills
- team player
- time management
Affiliations
Member of the Royal College of Nursing.
Interests
Member of local gym who regularly attend fitness classes and listening to Gospel music. Likes doing puzzles during free time.
Languages
English
Fluent
Timeline
COMPTIA 220- 1101- 220-1102 - IT
CAREER SWITCH
2023.11 -
Service desk analyst
XREDIGELL LIMITED
2022.06 - Current
2021.11 - 2022.12
2021.10 - Current
STAFF NURSE
2020.03 - Current
SUPPORT WORKER
RELIEF) QUARRIERS
2018.01 - 2020.04
Student Nurse
Glasgow Caledonian university GCU
2017.09 - 2020.12
2016.07 - 2017.08
student Nurse
Glasgow kelvin college
2014.08 - 2016.07
support practitioner
The Richmond fellowship Scotland TRFS
2012.09 - 2016.07
Night staff care assistant
Balmano House Nursing Home
2008.08 - 2012.09
BSc - Learning Disability
Nursing Degree - undefined
Glasgow Caledonian University
Access to nursing & NHC in care and administrative - undefined
Glasgow kelvin college