Summary
Overview
Work history
Education
Skills
Languages
Timeline
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CAROLINE MUGUNYU

Brookland, Milton Keynes

Summary

PERSONAL STATEMENT An outgoing, hardworking individual who is eager to be challenged. Extremely determined, initiative-taking and self-disciplined, seeking a successful career that will engage my interests. I enjoy travelling and socializing. An experienced and approachable individual with a professional, friendly and polite manner. Confident, quick learner, comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.

Overview

11
11
years of professional experience

Work history

Wilko Retail
Milton Keynes
11.2017 - Current
  • Communicating with customers using various ways
  • Assist with placement of orders, refunds, or exchanges
  • Sell products and services
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Operating the till.

Warehouse operative

John Lewis
Milton Keynes
08.2015 - 10.2017
  • Maintaining quality service by following organization standards
  • Sorting merchandise
  • Prepare and complete orders for online customers
  • Check products to ensure working order and quantity.

Business Administrator

Runway Professionals Ltd
07.2014 - 06.2015
  • Improving overall customer relationship
  • Updating customer's records
  • Dealing with Customers enquiries
  • Keeping and arranging appointments.

Interpreter

Accord Translation Dublin
01.2013 - 01.2014
  • Facilitate effective communication between two parties
  • Render spoken messages accurately and clearly.

Education

BA - Sociology

University of Northampton
2023

Diploma - International Travel Industry studies

Milton Keynes College
2020

Advanced certificate in Business Administration - undefined

Dundalk Institute of further education
2011

Travel and Tourism. - undefined

Fetac
2010

Skills

  • Team coordination
  • Great attention to detail in a professional manner
  • Confidentiality and discretion
  • Ability to multitask and stay calm under pressure

Languages

Swahili
Native

Timeline

Wilko Retail
11.2017 - Current

Warehouse operative

John Lewis
08.2015 - 10.2017

Business Administrator

Runway Professionals Ltd
07.2014 - 06.2015

Interpreter

Accord Translation Dublin
01.2013 - 01.2014

BA - Sociology

University of Northampton

Diploma - International Travel Industry studies

Milton Keynes College

Advanced certificate in Business Administration - undefined

Dundalk Institute of further education

Travel and Tourism. - undefined

Fetac

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CAROLINE MUGUNYU