Summary
Work History
Education
Skills
Timeline
Hobbies and Interests
Overview
Generic

CAROLINE MORGAN

Abingdon

Summary

Highly experienced in Facilities and Building Management, developing and maintaining excellent relationships with Stakeholders. I have the ability to prioritise my workload and maintain a professional image at all times. I have a strong willingness to learn, demonstrated by my commitment to extra studies and can easily adapt to new processes and procedures

Work History

Senior Facilities Manager

University of Oxford
12.2019 - Current
  • Proactively manage and support 3 FM teams consisting of 33 team members.
  • Prepare and manage the FM budgets for 12 buildings. Preparing monthly reports for stakeholders to review and forecast income and expenditure.
  • Encourage and support the team in their professional development.
  • Schedule monthly toolbox talks relevant to each team
  • Chair Quarterly meetings with Stakeholders
  • Prepare and review SLA's
  • Measure and manage contractor performance issues against agreed contract terms and KPI's
  • Investigate accidents and incidents that take place at the buildings we manage.
  • Ensure buildings are operated in line with current H&S regulations
  • Complete monthly building inspections


Property Manager

Broadgate Estates/ Knight Frank
01.2017 - 12.2019
  • Working to the core values to provide the management of Mapletrees commercial properties on Green Park. These include multi-occupied office premises, retail outlets, leisure premises and events space.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Develop and maintain a professional relationship with Occupiers to encourage frequent and open communication on relevant building issues.
  • Manage the annual building service charge budget from production through to expenditure and associated reporting.
  • Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform to current legislation.
  • Act as the responsible person and Senior Fire Warden in the event of an emergency. Take all reasonable measures to ensure that Occupiers remain aware of their obligations in respect of the building incident procedures and risk assessments are completed and relevant actions are completed.
  • Ensure all Operations, Health & Safety and Accounting manuals are compiled accurately.
  • Ensure the welfare of those working within the building and using our facilities.
  • Pro-actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.

Business Park Manager

Lambert Smith Hampton
05.2015 - 12.2016
  • Day to day management (on behalf of Rockspring) of a 50 acre Business Park consisting of 30 industrial properties and 3 multioccupied office buildings. These vary in size from 2,000 - 30,000 sq. ft. for office and 2,500 - 11,000 sq.ft. for industrial units.
  • Developing excellent relationships with Tenants and resolving any issues that occur.
  • Inspections of Void and Tenanted units, ensuring Health and Safety standards are met and that no breaches of Tenancy occur.
  • Monitoring local activity to report any planning applications or highway changes that could affect the park.
  • Preparing reports on quarterly performance.
  • Use of on-line systems to monitor and act on Health and Safety issues following inspections.
  • Developing and maintaining Contractor relationships and performance monitoring of SLA's and KPI's. These include security, landscaping, cleaning and maintenance.
  • Re-tendering for contracts including preparation of tender documents.
  • Preparing Service Charge budgets, monitoring and authorising expenditure against these throughout the year.
  • Complying to statutory requirements and codes of practice, Health and Safety, Welfare at Work Act, Fire Regulations.
  • Ensuring accurate records are maintained in relation to the above.
  • Reporting all accidents, incidents and insurance claims.
  • Organising local events including Boot Camp, Languages at Lunch and the Wandering Feast.

Business Park Manager

GBR Phoenix Beard
09.2008 - 05.2015
  • Day to day management (on behalf of Rockspring) of a 50 acre Business Park consisting of 30 industrial properties and 3 multioccupied office buildings. These vary in size from 2,000 - 30,000 sq. ft. for office and 2,500 - 11,000 sq.ft. for industrial units.
  • Key Tenants include Taylor Wimpey, Handelsbanken and Gigaclear.
  • Developing excellent relationships with Tenants and resolving any issues that occur.
  • Inspections of Void and Tenanted units, ensuring Health and Safety standards are met and that no breaches of Tenancy occur.
  • Monitoring local activity to report any planning applications or highway changes that could affect the park.
  • Preparing reports on quarterly performance.
  • Use of on-line systems to monitor and act on Health and Safety issues following inspections.
  • Developing and maintaining Contractor relationships and performance monitoring of SLA's and KPI's. These include security, landscaping, cleaning and maintenance.
  • Re-tendering for contracts including preparation of tender documents.
  • Preparing Service Charge budgets, monitoring and authorising expenditure against these throughout the year.
  • Complying to statutory requirements and codes of practice, Health and Safety, Welfare at Work Act, Fire Regulations.
  • Ensuring accurate records are maintained in relation to the above.
  • Reporting all accidents, incidents and insurance claims.
  • Organising local events including Boot Camp, Languages at Lunch and the Wandering Feast.

Assistant Manager

Start Oxford
04.2008 - 09.2008
  • Assistant Manager for a new build serviced office complex.
  • Preparing Service Charge invoices and Collection of Revenues.
  • Conducting viewings for potential lets and negotiating terms of contract.
  • Arranging Conference Services.
  • Managing onsite restaurant, cleaning, maintenance and grounds.

Service Desk Co-ordinator

Connect Vending
09.2007 - 04.2008
  • Managing Service Calls for a vending company.
  • Identifying and following up Sales opportunities.
  • Handling calls from Customers, establishing their Service Issues and arranging engineer appointments.
  • Tracking engineers progress and prioritising urgent calls.

Childminder (Own Business)

04.2005 - 09.2007
  • Setting up my own childminding business, gaining an outstanding approval from OFSTED.
  • Maintaining accurate records and accounts.
  • Negotiating contracts with parents.
  • Discussing and resolving issues with children and parents.

Corporate Account Manager

BT PLC
09.2002 - 04.2004
  • Managed a consultative relationship at Senior level with 40 major Business Accounts.
  • Identifying key opportunities to develop new and innovative business solutions.
  • Planning and forecasting Account activity.
  • Achieving Sales, Productivity and Revenue targets.
  • Improving Customer Satisfaction results.
  • Resolving Customer Issues.
  • Team working.

Local Envoy

BT PLC
06.2001 - 09.2002
  • Local representative for BT in the Business Community.
  • Relationship building between BT and local Chamber of Commerce/Business Link to increase BT's presence in the local Business community.
  • Preparing and delivering presentations at local Business events.
  • Creating business opportunities for many parts of BT.

Sales Team Manager, Inbound Call Centre

BT PLC
04.1999 - 09.2002
  • Managing a Call Centre team in Business Sales.
  • Achieving Customer Satisfaction, Sales and Call Handling targets.
  • Personal Development of my team.
  • Motivating, coaching and completing annual appraisals for all team members incorporating into PDP's.
  • Resolving Customer issues and complaints.
  • Inter-departmental relationship building.
  • Recruitment and training.
  • HR and welfare issues.

Field Sales Specialist

BT PLC
03.1993 - 04.1999
  • Specialising in BT Telemarketing solutions.
  • Providing advice and suggestions on Telemarketing options available, then managing sales through to completion.
  • Working with Account Management Team to identify opportunities.
  • Achieving Sales, Customer satisfaction and revenue growth targets.

Education

A/O Level -

Food and Nutrition

O Level -

English Language, English Literature, Maths, German, Food & Nutrition, Human Biology, Sociology

CSE -

History, Maths, Chemistry, Physics

RSA Typing Grade 1 -

Distinction

Skills

  • Emergency preparedness
  • Staff development
  • Planning and scheduling
  • Performance evaluations
  • Effective communication
  • Customer service
  • Attention to detail
  • Health and safety
  • Team leadership and collaboration
  • Budget planning and development
  • Procurement management

Timeline

Senior Facilities Manager

University of Oxford
12.2019 - Current

Property Manager

Broadgate Estates/ Knight Frank
01.2017 - 12.2019

Business Park Manager

Lambert Smith Hampton
05.2015 - 12.2016

Business Park Manager

GBR Phoenix Beard
09.2008 - 05.2015

Assistant Manager

Start Oxford
04.2008 - 09.2008

Service Desk Co-ordinator

Connect Vending
09.2007 - 04.2008

Childminder (Own Business)

04.2005 - 09.2007

Corporate Account Manager

BT PLC
09.2002 - 04.2004

Local Envoy

BT PLC
06.2001 - 09.2002

Sales Team Manager, Inbound Call Centre

BT PLC
04.1999 - 09.2002

Field Sales Specialist

BT PLC
03.1993 - 04.1999

O Level -

English Language, English Literature, Maths, German, Food & Nutrition, Human Biology, Sociology

CSE -

History, Maths, Chemistry, Physics

RSA Typing Grade 1 -

Distinction

A/O Level -

Food and Nutrition

Hobbies and Interests

  • Running
  • Cooking
  • Crafts
  • Walking
  • Cycling

Overview

32
32
years of professional experience

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CAROLINE MORGAN