Caroline McDermott
London,ENG
Summary
Very experienced customer service specialist with a proven track record with Post Office Ltd.
Strong organisational and planning skills.
Excellent communicator.
Team player who can be relied upon to work independently.
Overview
39
39
years of professional experience
Work History
Customer Service Consultant
Post Office Ltd
07.1986 - Current
- Utilised customer service skills to provide exceptional service for both internal and external clientele.
- Assisted with day-to-day operation of branch including staff rotas and preparation of sales reports.
- Acted in supervisory capacity in a number of branches.
- Helped branch to achieve demanding sales & performance targets.
- Monitored performance of junior team members including training.
- Provided admin support to branch.
- Assisted customers with understanding & purchase of personal finance products.
- Ensured compliance with FCA regulations at all times.
- Adapted to constantly evolving nature of the role, dealing with new systems & processes as they arose and ensuring other staff were compliant.
Education
Maria Fidelis
LondonSkills
- A wealth of customer service experience
- Proven ability to learn quickly & adapt to new situations
- Skilled at working independently and collaboratively in a team environment
- Experience in financial products,including personal finance and foreign currencies
- Educating teams on new systems and products
- Excellent communication skills
- Organised and detail-focused with a strong work ethic
INTERESTS
I enjoy going to the theatre and attending concerts in my spare time.
i also like to read and travel when i can.
Timeline
Customer Service Consultant
Post Office Ltd
07.1986 - Current
Maria Fidelis
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