- I love music and have always wanted to go to Glastonbury, but as of yet I have never got through to the last stage of purchasing the tickets
- My Granddaughters play for the Watford football team, and love watching them play
Caroline Mahoney
Hemel Hempstead,Hertfordshire
Summary
Detail-focused Revenue Assistant supporting reconciliations, bank detail updates and payment arrangements. Applies strong Microsoft Excel and data entry skills to maintain accurate records. Delivers reliable support across debtor enquiries, complaints and customer bookings.
Overview
12
12
years of professional experience
Work History
Revenue Assistant
Butlins Skyline Ltd
Hemel Hempstead, Hertfordshire
06.2014 - 09.2026
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Delivered outstanding customer service, handling debtor enquiries and complaints with empathy and professionalism.
- Investigated Chargebacks and liaised with the Bank to defend or accept them.
- Ensured Refunds and Transfers were completed daily.
- Processed Gift Voucher payments via phone and coordinated delivery of paper vouchers or emailed codes for bookings.
- Actioned Tesco Clubcard vouchers, adhering to strict GDPR rules.
- Allocated Family Fund awards to eligible guests' accounts, ensuring proper distribution. to guests' accounts.
- Supported Accounts Payable team by accurately updating client bank account details.
- Oversaw booking procedures on Seaware, ensuring compliance with company policies.
Education
GCSEs -
Quarrendon css
Aylesbury01-1981
Skills
- Revenue administration
- Payment processing
- Accounts reconciliation
- Account reconciliations
- Chargeback handling
- Refund processing
- Dispute resolution
- GDPR compliance
- Microsoft Excel
- Customer service
- Query resolution
- Data entry accuracy
- Time management efficiency
- Clear communication
- Verbal communication
- Active listening
- Effective communication
- Decision making
- Query resolution
Interests
Timeline
Revenue Assistant
Butlins Skyline Ltd
06.2014 - 09.2026
GCSEs -
Quarrendon css