Caroline Machent
Glossop,Derbyshire
Summary
Dedicated professional with a strong customer service oriented mindset and a proactive, positive approach to client interactions. Demonstrates exceptional interpersonal diplomacy and integrity maintenance, ensuring effective communication and decision making under pressure. Possesses a deep understanding of mental health issues, enhancing the ability to provide empathetic support.
Resilient professional with strong problem-solving abilities and interpersonal communication skills. Adept in crisis management and quick decision-making, combined with calm demeanour under pressure. Committed to safeguarding public safety and minimising risk during emergency situations.
Overview
37
37
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Care Professional
Home Instead Senior Care
Disley, Cheshire East
02.2025 - 06.2026
- Managed medication schedules, ensuring compliance with prescribed treatments.
- Assisted in mobility tasks, improving overall physical health for bedridden patients.
- Provided emotional support to patients, contributing to improved mental health outcomes.
- Delivered compassionate patient care, enhancing their wellbeing.
- Offered companionship during difficult times which resulted in positive mood shifts amongst residents.
- Increased patient comfort by performing routine health checks and monitoring vital signs.
- Recorded detailed notes on each resident's condition daily, providing accurate information for follow-up visits by physicians.
- Implemented personalised care plans, resulting in enhanced quality of life for patients.
- Maintained clean and safe living environments for optimal patient health protection.
- Handled challenging behaviours from dementia patients calmly which led to peaceful resolution of conflicts.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Responded effectively to emergencies, minimising potential risks to residents' safety.
Police sergeant
Greater Manchester Police
Ashton-under-Lyne, Tameside
01.1995 - 01.2025
- Led team briefings to enhance communication and efficiency.
- Demonstrated high level of integrity whilst carrying out duties, inspiring respect among colleagues and the public alike.
- Conducted regular patrols for improved public safety.
- Established clear communication channels within the team resulting in more efficient operations.
- Handled delicate domestic disputes tactfully, deescalating volatile situations successfully.
- Collaborated effectively with other law enforcement agencies for successful operations.
- Trained junior officers, improving overall team performance.
- Prepared detailed reports regarding investigations, aiding in case resolution.
- Pursued ongoing professional development opportunities with a view to improve service delivery.
- Handled stressful situations calmly, ensuring safety and order were maintained.
- Assisted staff with maintaining manual and computerised records.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Maintained calm under pressure in emergency response and handling, aiding desired outcomes.
Retail sales associate
British Home Stores
Bradford, West Yorkshire
06.1989 - 06.1991
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Upheld company policies whilst interacting with customers and colleagues.
- Maintained tidy sales floor to enhance shopping experience.
- Collaborated with team members for efficient store operations.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Facilitated smooth checkout process, reducing wait times for customers.
- Operated till systems correctly, ensuring accurate transactions.
- Advised customers on product selection based on their needs.
- Dealt with returns, ensuring customer satisfaction.
Education
NCFE CACHE LEVEL 2 - Principles Of Working With Individuals With Learning Difficulties
Learning Curve Group
Online 01.2022 - 03.2022
NCFE CACHE LEVEL 2 - Understanding Autism
Learning Curve Group
Online 07.2021 - 10.2021
Sergeants' OSPRE Part 2 - Policing
Police Promotion Examination Board
ManchesterSergeants' OSPRE Part 1 - Policing
Police Promotion Examinations Board
ManchesterBachelor of Science - Physiology
University of Liverpool
Liverpool 09.1991 - 06.1994
A-Levels - biology
Rhodesway Sixth Form
Bradford 09.1989 - 05.1991
A-Levels - General Studies
Rhodesway Sixth Form
Bradford 09.1989 - 05.1991
A-Levels - Chemistry
Rhodesway Sixth Form
Bradford 09.1989 - 05.1991
GCSEs - Biology, Chemistry, Physics, French, History
Bradford Girls' Grammar School
Bradford 06.1987 - 05.1989
GCSEs - Geography, Math, English
Bradford Girls' Grammar School
Bradford 09.1987 - 05.1989
GCSEs - Geography
Bradford Girls' Grammar School
Bradford 09.1987 - 05.1989
Skills
- Elder care knowledge
- Interpersonal diplomacy
- Integrity maintenance
- Understanding mental health issues
- Communication proficiency
- Decision making under pressure
- Knowledge of dementia care
Affiliations
- Hiking, Gardening, Crafting
Certification
Enhanced DBS certificate 13/12/2024.
Timeline
Care Professional
Home Instead Senior Care
02.2025 - 06.2026
NCFE CACHE LEVEL 2 - Principles Of Working With Individuals With Learning Difficulties
Learning Curve Group
01.2022 - 03.2022
NCFE CACHE LEVEL 2 - Understanding Autism
Learning Curve Group
07.2021 - 10.2021
Police sergeant
Greater Manchester Police
01.1995 - 01.2025
Bachelor of Science - Physiology
University of Liverpool
09.1991 - 06.1994
A-Levels - biology
Rhodesway Sixth Form
09.1989 - 05.1991
A-Levels - General Studies
Rhodesway Sixth Form
09.1989 - 05.1991
A-Levels - Chemistry
Rhodesway Sixth Form
09.1989 - 05.1991
Retail sales associate
British Home Stores
06.1989 - 06.1991
GCSEs - Geography, Math, English
Bradford Girls' Grammar School
09.1987 - 05.1989
GCSEs - Geography
Bradford Girls' Grammar School
09.1987 - 05.1989
GCSEs - Biology, Chemistry, Physics, French, History
Bradford Girls' Grammar School
06.1987 - 05.1989
Sergeants' OSPRE Part 2 - Policing
Police Promotion Examination Board
Sergeants' OSPRE Part 1 - Policing
Police Promotion Examinations Board