Caroline Logan
Yateley,UK
Summary
An enthusiastic and hardworking Office Assistant with a good grasp of financial, customer service and administrative requirements. Friendly and motivated team player with a professional demeanour and superior attention to detail. A skilled professional with expertise in supplier relationship management, commercial handovers. Proficient in reporting and analysis using Excel and Power BI, with a strong track record in KPI tracking and product data quality enhancement through PIM enrichment. Demonstrates exceptional communication skills, adept at liaising with stakeholders at all organisational levels to drive process improvement and enablement. Experienced in utilising tools like SAP, Access, SharePoint, Wrike, and Teams to optimise workflows. Committed to integrity, trust, organisation, prioritisation, and adaptability across varied roles and environments.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Aftermarket Product & Digital Sales Coordinator
Hyster-Yale Materials Handling
Frimley, UK
10.2021 - 12.2025
- Monitored shared inboxes on Outlook and Contact Management - Oracle; triaged queries and drove end-to-end resolution with stakeholders.
- Analysed sales reports on Power-Bi to identify trends and update strategies to increase revenue.
- Raised POs for the department using SAP.
- Managed key supplier relationships and coordinated commercial handovers with CAMs (Commercial Aftermarket Managers)
- Partnered with marketing to deliver launch materials, bulletins, promotions and digital content.
- Gathered data across systems including Microsoft access and SQL; generated commodity reports; raised quotes; created convenience part numbers.
- Coordinated Teams task boards; supported project meetings; maintained documentation in Aftermarket Teams folders via SharePoint.
- Populated and maintained the e-commerce platform with complete product content; aligned with Americas e-commerce team and ensured global consistency via Inriver (Product information System).
- Led e-commerce platform development, implementation and continuous improvement; provided training to team members.
- Fed new product and service portfolio data into the platform; liaised with suppliers and internal operational/marketing teams to complete content and imagery.
- Assisted with the Product Manager's tasks.
- Provided administrative support to the sales team, enhancing overall efficiency.
- Fostered great client relationships for improved customer satisfaction.
Administrator
The Anchor Inn
Yateley
10.2018 - 10.2021
- Financial administration, cash-flow monitoring, invoicing, payroll and HMRC liaison.
- Risk assessments and compliance during COVID-19.
Trace Manager
Capquest / Arrow Global
Farnborough
03.2005 - 04.2017
- Trace Manager (2015–2017): led teams, performance management, training and compliance; delivered KPI improvements.
- Trace Performance Coach (2007–2015): training design/delivery, interview support, analytics and reporting.
- Trace & Collections Associate (2005–2007): customer tracing and collections using dialler and in-house systems.
Education
GCSEs -
Yateley Comprehensive School
Skills
- Strong communication skills
- Organisation and prioritisation
- Teamwork
- Reporting & analysis (Excel, Power BI); KPI tracking
- Experience in Outlook, Excel, SAP, Access, SharePoint, Wrike, Contact management and Teams
- Attention to detail
- Integrity and trust
- Adaptability across varied roles and environments
Certification
- Excel (Advanced): 2007, 2009, 2014, 2016, 2020, 2021
- CSA Diploma (2011); Coaching Others (2007, 2011); Performance Management (2011)
- Employment Law (2007, 2010); Grievance/Disciplinary/Dismissal (2008, 2010); Complaint Handling (2008)
- Train the Trainer (2007); Admin, PA & Secretarial Certification (2021); PowerPoint (2021)
Timeline
Aftermarket Product & Digital Sales Coordinator
Hyster-Yale Materials Handling
10.2021 - 12.2025
Administrator
The Anchor Inn
10.2018 - 10.2021
Trace Manager
Capquest / Arrow Global
03.2005 - 04.2017
GCSEs -
Yateley Comprehensive School