Caroline Kitson
Coleraine,County Londonderry
Summary
Highly experienced in administrative roles, digital literacy & Microsoft office, known for effective task management and strong verbal and written communication, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and team collaboration. Demonstrates ability to adapt quickly and handle challenging situations with empathy and professionalism. Eager to contribute positively and make a meaningful difference within the role.
Overview
34
34
years of professional experience
Work history
Medical Centre Administrator
Atos Health Care / Capita
Coleraine
01.2022 - 09.2025
- Ensuring the smooth and efficient operation of a medical centre through administrative and secretarial support.
- Managing clients’ records, coordinating appointments, handling all communications with clients, and supporting all of the clinical team.
- Ensure smooth running of a range of healthcare services, including assessment and support services for all concerned.
- Managing all data and input into several different programs, prioritising each accordingly as each day progresses as it can be wide and varied.
- Collaborate with medical professionals to enhance service delivery and optimize practice operations
Support Worker — Specialist care (throughout covid)
Priory / Healthcare Ireland
Coleraine
12.2020 - 01.2022
- Work within a specialist unit with challenging behaviour and profound learning disabilities on a 1-1 or 2-1 basis.
- Communicate as best possible with nonverbal residents.
- Provide excellent person-centred support/care/quality of life for service users within the bungalow.
Health care Assistant / Support worker - (throughout Covid)
Knockdene, Northern Trust Area
02.2020 - 12.2020
- To provide excellent care and support for any shifts that I do within various care agency facilities within the sector, as per their requirements and service users’ care plans.
Health care Assistant / Support worker- BANK STAFF
Knockdene
Northern Trust Area
02.2020 - 12.2020
- To provide excellent care and support for any shifts that I do within various care agency facilities within the sector, as per their requirements and service users’ care plans.
Training Officer P/T - (throughout Covid lockdown)
Optimum Care, Northern Trust Area
09.2019 - 09.2020
- Train Advanced Community care workers and CCW as well as nurses within our care homes with the necessary Patient/Moving & handling skills to provide care in the community according to care plans.
- Train employees with Personal care, Health & Safety, Medication management, Infection prevention and Control, COSHH, LOLER, and all other Equipment as well as safeguarding within the community along with all other policies and directives according to RQIA and NISCC.
- Ensure all e-learning and relative training is maintained and kept up to date for all employees.
- Carry out MHRA (manual handing risk assessments) within service users' homes where there may be concerns regarding the same and provide an accurate report to management.
Receptionist & Accounts — Hotel / Restaurant
Me&Mrs Jones
Portstewart
03.2018 - 09.2019
- Included all the roles of Premier Inn, also setting up an accounting system as this had not been in place.
- Dealing with all vendors, setting up purchase Ledgers, dealing with all invoicing, delivery notes, statements & payments as well as income and sales ledger for day-to-day running of the hotel and restaurant with expenses.
- Collating and monitoring hours and wages and stepping in when management was unavailable.
Receptionist
Whitbread PLC. / Premier Inn
Coleraine
04.2016 - 09.2017
- Responsible and manage 100+ guests at any time solely at Riverside Retail Park, Coleraine.
- Meet, Greet, and check guests into a busy hotel and book reservations whether on the phone or in person where necessary.
- Allocate appropriate accommodation according to party size.
- Welcome all guests and deal with queries/complaints efficiently, making sure their stay is as comfortable as possible and an enjoyable experience at Premier Inn Hotel, Coleraine.
Sales Executive
Open & Direct Insurance
Coleraine
09.2015 - 04.2016
- Optimise sales via telesales and in-person to promote all varieties of insurance to customers whilst ensuring excellent customer service & satisfaction on a non-advised basis.
- Complete accurate computer records and notes in relation to each customer inquiry/sale and follow up with customer service at all levels reporting to management and working within strict legislation monitored by FCA's strict guidance & control.
Sales Executive
Rightprice
Coleraine
07.2014 - 09.2015
- Optimise sales & provide high-quality customer care.
- Demonstrate knowledge of stock, furniture & potential stock.
- Ensure all customer satisfaction and deal with all inquiries, endeavoring to provide each customer with what it is they require.
Seasonal Visitor Experience Ranger/Sales & Administration/Reception/Front of House
National Trust NI
Hezlett House & Downhill Demesne - Castlerock
01.2014 - 07.2014
- Provide excellent customer service and advice to members and visitors through excellent communication, maintain properties and grounds.
- Promote the National Trust services and inform visitors regarding this conservation charity.
Response officer/Instructor/Neighbourhood/CJU
Government for NI
Belfast
04.1994 - 07.2010
- September 2005 / September 2010 Training Officer/Instructor
- Train all officers to a high standard of all relevant legislation.
- Plan, prepare and deliver a structured training programme, training cycles & where relevant deliver organisational policy directives.
- June 2001 / September 2005 :- CJU — Criminal Justice Unit
- Compile and prepare evidence to the highest standard on behalf of the Police service/prosecution service to secure successful prosecutions in the judicial system.
- Liaise with prosecution services.
- September 2000 / June 2001 - Neighbourhood Unit
- Work alongside and with all sectors within the community. Support and promote community relations with the PSNI and the general public and other agencies.
- Investigate all matters and reports made by members of the public within my area.
- September 1997 / September 2000 - Response Full time
- Respond to all calls made by the public including emergency calls and investigate them thoroughly to the highest standard.
- Gather evidence and prepare it for the prosecution services/judicial system.
- May 1994 / September 1997 - Response (part-time)
- Respond to all calls made by the public including emergency calls and investigate them thoroughly to the highest standard.
- Gather evidence and prepare it for the prosecution services/judicial system.
- Respond to all calls made by the public including emergency calls and investigate them thoroughly to the highest standard.
- Gather evidence and prepare it for the prosecution services/judicial system.
Supermarket/Retail Manager
Mr Eamon Gee's
Londonderry
07.1991 - 01.1995
- Ensuring the smooth day-to-day running of the supermarket, ensuring daily records, stock, computer records and inventories kept accordingly and up to date.
- Handling large amounts of cash as well as purchasing, ordering, and maintaining stock levels.
- Maintaining a staff rota and staff welfare.
- Motivate all members of staff and lead by example.
- Provide excellent customer care and customer services to all members of the public.
Education
Bachelor of Science (Hons) - Business
BSc (Hons) Business
01.2010 - 1 2014
Advanced Certificate in Education -
Canterbury Christ Church University
GCSEs -
GCSEs
Skills
- Digital literacy
- Effective task management
- Verbal and written communication
- Office administration
- Confidentiality and discretion
- Microsoft Office expertise
Hobbies and Interests
Beach walks & family walks with our dog, Reading & Audio books.
Timeline
Medical Centre Administrator
Atos Health Care / Capita
01.2022 - 09.2025
Support Worker — Specialist care (throughout covid)
Priory / Healthcare Ireland
12.2020 - 01.2022
Health care Assistant / Support worker - (throughout Covid)
Knockdene, Northern Trust Area
02.2020 - 12.2020
Health care Assistant / Support worker- BANK STAFF
Knockdene
02.2020 - 12.2020
Training Officer P/T - (throughout Covid lockdown)
Optimum Care, Northern Trust Area
09.2019 - 09.2020
Receptionist & Accounts — Hotel / Restaurant
Me&Mrs Jones
03.2018 - 09.2019
Receptionist
Whitbread PLC. / Premier Inn
04.2016 - 09.2017
Sales Executive
Open & Direct Insurance
09.2015 - 04.2016
Sales Executive
Rightprice
07.2014 - 09.2015
Seasonal Visitor Experience Ranger/Sales & Administration/Reception/Front of House
National Trust NI
01.2014 - 07.2014
Bachelor of Science (Hons) - Business
BSc (Hons) Business
01.2010 - 1 2014
Response officer/Instructor/Neighbourhood/CJU
Government for NI
04.1994 - 07.2010
Supermarket/Retail Manager
Mr Eamon Gee's
07.1991 - 01.1995
Advanced Certificate in Education -
Canterbury Christ Church University
GCSEs -
GCSEs
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