Caroline Kelly
Downpatrick,Down
Summary
Cashier with 25 years of retail experience in fast-paced environment, demonstrating exceptional customer service and cash handling skills. Proficient in POS systems and known for strong communication and organizational abilities. Aiming for a role with increased responsibility to leverage expertise in service and sales.
Capable individual with excellent initiative and work ethic seeks Deli Assistant job. Focused with good attention to detail to maintain high-quality food standards.
Overview
26
26
years of professional experience
9
9
years of post-secondary education
Work history
Cashier
Maxol
Downpatrick, Newry Mourne and Down
06.1991 - 03.2017
- Excellent communication and interpersonal skills, with the ability to interact positively with customers.
- communicate efficiently with other team members to ensure smooth store operations.
- Managed customer enquiries, complaints and requests in a professional manner.
- Used Point of Sale system efficiently, speeding up transactions.
- Maintained clean and organised workspace to ensure efficient service.
- Developed strong product knowledge and organised merchandise displays.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Contribute to a positive and productive work environment.
- Assist with shift changes by counting money in cash drawer at the beginning and end of shift.
- Stocks shelves and cooler, rotates and front faces stock.
Deli assistant
Maxol
Downpatrick, Newry Mourne and Down
06.1991 - 03.2017
- Prepared food items to meet customer orders promptly.
- Worked well under pressure during busy periods without compromising quality of service.
- Served customers with a friendly attitude to enhance their shopping experience.
- Knowledge of food safety and hygiene standards, and the ability to handle food safely.
- Took part in staff training sessions for continual learning and skill development.
- Maintained high standards of cleanliness within deli area, promoting a healthy environment.
- Resolved customer queries or complaints in a professional manner, maintaining positive relationships.
- Helped to open and close deli counter in line with store policies.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Managed sandwich station, creating personalised sandwiches per customer preferences.
- Managed temperature-controlled storage environments through stock rotation.
- Assisted in stock control for better inventory management.
Education
GCSEs - Mathematics
St. Mary's High School Downpatrick
Downpatrick, Newry Mourne and Down 09.1992 - 06.1993
GCSEs - English language
St. Mary's High School
Downpatrick, Newry Mourne and Down 09.1990 - 06.1992
GCSEs - English Literature
St. Mary's High School
Downpatrick, Newry Mourne and Down 09.1990 - 06.1992
GCSEs - Religious studies
St. Mary's High School
Downpatrick, Newry Mourne and Down 09.1990 - 06.1992
NVQ Level 2 - Level 2 computerised accounts
South Eastern Regional College
Downpatrick, Newry Mourne and Down 09.2016 - 01.2017
BCS level 2 Certificate - IT User Skills (ECDL Extra) (ITQ) (QCF)
St. Colemans High School
Ballynahinch, Newry Mourne and Down 09.2015 - 08.2016
Level 2 - ICT
South Eastern Regional College
Downpatrick, Newry Mourne and Down 09.2014 - 06.2015
GCSEs - Business studies
St. Mary's High School
Downpatrick, Newry Mourne and Down 09.1992 - 06.1993
Skills
- Retail awareness
- Cash handling
- Customer Service
- POS Systems
- Communication
References
References available upon request.
Timeline
NVQ Level 2 - Level 2 computerised accounts
South Eastern Regional College
09.2016 - 01.2017
BCS level 2 Certificate - IT User Skills (ECDL Extra) (ITQ) (QCF)
St. Colemans High School
09.2015 - 08.2016
Level 2 - ICT
South Eastern Regional College
09.2014 - 06.2015
GCSEs - Mathematics
St. Mary's High School Downpatrick
09.1992 - 06.1993
GCSEs - Business studies
St. Mary's High School
09.1992 - 06.1993
Cashier
Maxol
06.1991 - 03.2017
Deli assistant
Maxol
06.1991 - 03.2017
GCSEs - English language
St. Mary's High School
09.1990 - 06.1992
GCSEs - English Literature
St. Mary's High School
09.1990 - 06.1992
GCSEs - Religious studies
St. Mary's High School
09.1990 - 06.1992
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