Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Caroline Jones

Hayle,United Kingdom

Summary

A seasoned professional with extensive expertise in senior operational management, interim management, and independent chairing. Demonstrates exceptional leadership, team building, and problem-solving abilities, complemented by advanced communication and public speaking skills. Adept at safeguarding practices, mental health specialisation, and service improvement initiatives, ensuring quality assurance across projects. Skilled in troubleshooting and IT systems with a creative approach to driving organisational success. Committed to fostering excellence through strategic project management and calm decision-making under pressure.

Seasoned Chair with knack for steering organisations to success. Known for fostering collaboration and driving impactful decision-making.

Overview

35
35
years of professional experience
4054
4054
years of post-secondary education

Work history

Lay Member

Devon and Cornwall Police Commissioners Board
10.2024 - 04.2025

Lay member representative for Cornwall. Attending scrutiny boards and voting rights

Safeguarding Associate

SAFE
09.2023 - 04.2025
  • Developing and delivering Safeguarding Children and Adults training at L3. L4 and Level 5 Leadership training across UK

Fitness to Practice Panel Chair

Nursing and Midwifery Council
10.2022 - 04.2025
  • Chair of Fitness to Practice Committee Panels, to ensure nursing registrants are afforded a fair hearing if their practice is seen to be impaired and has put patient’s safety and care at risk
  • Also chair Interim Order reviews
  • Occasionally and when requested, will undertake the role of Registrant on panel hearings

Service Manager School Nursing

Cornwall Council
07.2022 - 04.2025
  • Operational and strategic responsibility for School Nursing service delivery across Cornwall
  • Ensuring KPI’s are met
  • Line management responsibilities for 3 team managers
  • Responsibility for Public Health School Nursing budgets
  • Representative of Cornwall School Nursing service for key stakeholders and at external events
  • Freedom to Speak Up Guardian for the Together for Families service

Care (Education) and Treatment Review Chair and Expert Clinical reviewer

NHSE and ICB’s
12.2021 - 04.2025
  • C(E)TR’s have been developed as part of NHS England’s commitment to improving the care of adults and children with learning disabilities and Autism with the aim of reducing admissions and unnecessarily lengthy stays in hospitals and reducing health inequalities
  • The aim of the C(E)TR is to bring a person-centred and individualised approach to ensuring that the treatment and differing support needs of the person with learning disabilities and their families are met and that barriers to progress are challenged and overcome
  • The role of the chair is to ensure processes are followed appropriately, care is reviewed in line with national guidance and a KLOE report with recommendations is produced
  • The Expert Clinical Reviewer role ensures the clinical pathway and treatment plans are reviewed and where necessary recommendations are produced to ensure care is safe and appropriate

NICE Guideline Committee Chair and Expert Advisor

04.2021 - 04.2025
  • The Chair works in collaboration with the Director, staff and the Committee and provides the following functions: The Chair ensures that the committee takes full account of the evidence in developing recommendations and considers the analysis and interpretation of the evidence prepared by the evidence review team
  • The Chair establishes trust and mutual respect among members of the committee and gives opportunities for all members to contribute to its discussions and activities
  • The Chair has responsibility for planning, chairing, maintaining focus and achieving consensus of the guidance committee based on evidence and appropriate interpretations of the research
  • Encouraging constructive debate and resolving any concerns or disagreements between committee members
  • Taking responsibility for quality assuring drafts of the guideline and contributing to the writing of the final guideline documents
  • Be a champion for the guideline after publication and undertake activities to promote its implementation, such as talking at press and professional conferences and publishing guideline-related articles in accordance with the NICE publications policy
  • The Expert Advisor role offers an expert opinion to guideline developments and reviews in which they are a subject expert

Senior Compliance and Quality advisor Specialist Division

CareTech
11.2022 - 12.2023
  • Advising on all Regulatory, Compliance and Quality issues, supporting services to raise standards of care within the specialist division, hospital and secure services for Learning Disability, Autism and Mental Health including complex health community services in Scotland and Wales and complex care inpatient services
  • Clinical and managerial supervision of adult division C&R managers, lead on SUI’s and PSIRF

Head of Compliance, Regulation and Safeguarding, Adult Division

CareTech
04.2021 - 11.2022
  • The role leads compliance and assurance across the Group wide and UK wide adult portfolio together with providing expert support to adult safeguarding responsibilities
  • To provide professional regulatory leadership to the CareTech PLC Group and manage the compliance and regulation function for adult services including the specialist portfolio nationally
  • Line management of national C&R team
  • The post had a key role in supporting the clinical & care governance structure in CareTech and plays a key role in supporting an effective health & safety culture across the Group

Board Trustee

InfoBuzz
06.2017 - 04.2021
  • Company Overview: Charity offering therapeutic and practical support to families and young people with complex needs
  • Charity offering therapeutic and practical support to families and young people with complex needs

Head of Nursing, Learning Disability and Autism Programme Manager

NHSE & I
01.2018 - 03.2021
  • To provide focussed, programme-based support to the South region Learning Disability & Autism programme, identifying and supporting organisations to implement solutions, whilst providing clinical expert advice, and to work together across systems, sharing expertise, best practice and successes to further enhance patient care and provide a safe, positive experience for patients and their families
  • Leading the Adult, older adult and CAMHS Learning Disability and Autism Case Managers, ensuring the delivery of high-quality clinical case management
  • Lead for quality and safeguarding concerns in relation to Learning Disability and Autism, working closely with other NHSE regional teams, CCG’s and CQC
  • Monitoring performance in delivery of the Transforming Care Programme
  • Deputising for the Transforming Care Programme Lead
  • Managing the team’s business support function, including developing and managing the team’s annual business plan, progress and dashboard reporting and risk and issue management
  • Manage all necessary business returns, including planning and workforce returns
  • Develop and implement systems to ensure information is properly managed and best practice is shared across the team, Directorate and the wider NHS organisations as appropriate
  • Chair of regional and National Groups as requested
  • Required to work collaboratively across the Southwest team when other programmes or projects are in a resource intensive period, providing a flexible, varied project support as required

Director Mental Health Services

KEYS Childcare
12.2016 - 01.2018
  • Director of mental health and Learning Disability services
  • Operationally manage, develop and provide specialist mental health residential services for Looked after Children across the UK
  • Operationally manage the LD services and regional managers for the Mental Health Hubs as they develop
  • Corporate responsibility for ensuring services meets statutory safety standards and requirements
  • Accountable for budgets and HR functions
  • Representative on the Board of Directors

Specialist Advisor

Care Quality Commission
01.2013 - 01.2018
  • Expert advisor to the CQC in CAMHS, Adult Mental Health, Learning Disabilities, Autism and Safeguarding, to support inspectors in ensuring services are safe, evidence based and of high quality

Interim Head of Safeguarding

Sherwood Forest NHS Foundation Trust
02.2016 - 12.2016
  • Interim role for Turnaround Improvement Project
  • Safeguarding - Operational responsibility for leading and managing the Safeguarding Children and Vulnerable adults Teams, including specialist Nurses for Learning Disabilities, Dementia and Domestic Abuse, across Sherwood Forest Hospitals
  • Lead on compliance with CQC and LAC action plans
  • Lead for partnership arrangements and the Nottinghamshire Safeguarding Children and Adults Board
  • Lead responsibility for ensuring training is of excellent quality and the correct level for practitioners
  • Lead and chair of Serious Case review group
  • Expert Safeguarding advisor to the Hospital board
  • Lead for MHA/DOLs and PREVENT compliance

Associate Clinical Director, CAMHS and Looked after Children’s Services

The Cambian Group
06.2014 - 02.2016
  • (Following a company restructure the clinical team was disbanded and the post was made redundant)
  • Operational responsibility for leading and managing a national team of clinicians, which include psychologists, social workers, therapists and CAMHS nurses across Residential LAC services, including specialist CSE, CSA and Deaf services
  • Working closely with the Fostering services to ensure robust step down/step up and seamless services for our Looked after Children population
  • Cambian Group trainer for Safeguarding Children and Vulnerable Adults and DOLs across the company
  • Managing a large budget and ensuring compliance with Ofsted and CQC requirements
  • Member of the senior management board
  • Ensuring excellent communication with stakeholders and as required, undertaking complex reviews and investigations for the company

Designated Nurse Safeguarding Children and Vulnerable Adults

Sutton CCG
05.2013 - 06.2014
  • Responsibility for assurance of Safeguarding Children and Vulnerable adults across the Health Economy of Sutton CCG
  • Lead responsibility for ensuring training is of excellent quality and the correct level for practitioners
  • Health lead for Serious Case reviews
  • Expert advisor to the CCG board
  • Representative CCG practitioner at the NHSE National Safeguarding Board

Consultancy, Interim management and training across the UK

01.2009 - 01.2013
  • Interim management: Undertaken interim roles, in provider and commissioner arms, managing multi-professional teams and supporting service improvement across all mental health and children’s health services
  • Adult Safeguarding Operational Lead, Royal Free Hospital
  • Interim Designated Nurse, Safeguarding Children, Redbridge, Sutton and Barking and Dagenham CCG’s
  • CAMHS Interim Operational Manager, North East London Foundation Trust

Senior Service Manager

West London Mental Health Trust
01.2007 - 01.2009
  • Company Overview: A large inner-city Mental Health Trust delivering services to children and adults
  • Successfully operationally managed a large Adult and older adult Mental Health Inpatient Unit and community CAMHS services for Children and Young People with Mental Health difficulties
  • Responsibility for managing large budgets and multi-disciplinary staff groups with excellent results in ensuring budgets were kept within limits
  • Successfully led on large scale service Improvements involving Service users and carers
  • Delivered robust business planning
  • Successfully Implemented cost improvement savings
  • A large inner-city Mental Health Trust delivering services to children and adults

CAMHS Regional Development Worker

Care Services Improvement Partnership
01.2005 - 01.2007
  • Working for the Department of Health ensuring delivery of NSF for children and families across the South West Region
  • Successfully developed and implemented a South West Regional Forensic CAMHS review and workplan
  • Delivered excellent networking events
  • Set up and Chaired a Regional Primary Mental Health Worker Network
  • Working with DOH ministers to develop and implement national CAMHS strategies and advisor to CAMHS NICE guidance working groups

PMHW Service Development Manager Tier 2 CAMHS

Torbay Primary Care Trust
01.2003 - 01.2005
  • Developing a New Tier 2 PMHW Health service across Torbay with responsibility for ensuring provision meets the needs of the local CYP population
  • Set up and delivered a new service across the Torbay area
  • Successfully incorporated stakeholder needs in service specification
  • Effectively delivered on target budgets, staff recruitment and management

Manager Children’s Day Service, Deputy ward manager Adolescent Inpatient Unit, Team leader, Drug and Alcohol Services, Senior Staff Nurse, Prison Nurse, Staff Nurse and House parent

Devon Partnership Trust
01.1990 - 01.2003

Education

Master of Science - Public Health Leadership

University of West of England
Bristol
02.2025

Mentalization Based Therapy in Adolescents -

Anna Freud Centre
London

Level 5 Safeguarding Adult and Children Leadership - undefined

Solution Focussed Brief Therapy - undefined

Freedom to Speak Up Guardian training - undefined

Level 2 award in safety investigation HSIB - undefined

Advanced Designated Lead Officer Safeguarding Children - undefined

RCA Masterclass - undefined

CSE Foundation course - undefined

Home Inventory Parenting Assessor - undefined

Safeguarding Children and Adults Level 5 - undefined

Diploma of Higher Education - Nursing

University of Plymouth
Plymouth
03.1995 - 03.1998

Bachelor of Science - Nursing

University of Plymouth
Plymouth
09.2005 - 08.2006

Skills

  • Senior Operational Management
  • Experienced Safeguarding Practitioner
  • Independent Chairing
  • Communication
  • Service Improvement skills
  • Calm under pressure
  • Problem-solving
  • Leadership
  • Quality Assurance

References

References available upon request.

Timeline

Lay Member

Devon and Cornwall Police Commissioners Board
10.2024 - 04.2025

Safeguarding Associate

SAFE
09.2023 - 04.2025

Senior Compliance and Quality advisor Specialist Division

CareTech
11.2022 - 12.2023

Fitness to Practice Panel Chair

Nursing and Midwifery Council
10.2022 - 04.2025

Service Manager School Nursing

Cornwall Council
07.2022 - 04.2025

Care (Education) and Treatment Review Chair and Expert Clinical reviewer

NHSE and ICB’s
12.2021 - 04.2025

NICE Guideline Committee Chair and Expert Advisor

04.2021 - 04.2025

Head of Compliance, Regulation and Safeguarding, Adult Division

CareTech
04.2021 - 11.2022

Head of Nursing, Learning Disability and Autism Programme Manager

NHSE & I
01.2018 - 03.2021

Board Trustee

InfoBuzz
06.2017 - 04.2021

Director Mental Health Services

KEYS Childcare
12.2016 - 01.2018

Interim Head of Safeguarding

Sherwood Forest NHS Foundation Trust
02.2016 - 12.2016

Associate Clinical Director, CAMHS and Looked after Children’s Services

The Cambian Group
06.2014 - 02.2016

Designated Nurse Safeguarding Children and Vulnerable Adults

Sutton CCG
05.2013 - 06.2014

Specialist Advisor

Care Quality Commission
01.2013 - 01.2018

Consultancy, Interim management and training across the UK

01.2009 - 01.2013

Senior Service Manager

West London Mental Health Trust
01.2007 - 01.2009

Bachelor of Science - Nursing

University of Plymouth
09.2005 - 08.2006

CAMHS Regional Development Worker

Care Services Improvement Partnership
01.2005 - 01.2007

PMHW Service Development Manager Tier 2 CAMHS

Torbay Primary Care Trust
01.2003 - 01.2005

Diploma of Higher Education - Nursing

University of Plymouth
03.1995 - 03.1998

Manager Children’s Day Service, Deputy ward manager Adolescent Inpatient Unit, Team leader, Drug and Alcohol Services, Senior Staff Nurse, Prison Nurse, Staff Nurse and House parent

Devon Partnership Trust
01.1990 - 01.2003

Level 5 Safeguarding Adult and Children Leadership - undefined

Solution Focussed Brief Therapy - undefined

Freedom to Speak Up Guardian training - undefined

Level 2 award in safety investigation HSIB - undefined

Advanced Designated Lead Officer Safeguarding Children - undefined

RCA Masterclass - undefined

CSE Foundation course - undefined

Home Inventory Parenting Assessor - undefined

Safeguarding Children and Adults Level 5 - undefined

Master of Science - Public Health Leadership

University of West of England

Mentalization Based Therapy in Adolescents -

Anna Freud Centre
Caroline Jones