Summary

Overview

Work History

Education

Skills

Affiliations

References

Timeline

Caroline Ismay

Salis,Wilt

Summary

I am an enthusiastic with a fabulous grasp of customer service and administrative requirement. Friendly and motivated to work alone as well as part of a team, always with a professional demeanour and excellent attention to detail.

With a reliable and proactive offering a broad skill set. That helps apply an outstanding rapport, building skills to connect with both team members and customers of all ages. I am a hugely organised individual with an understanding of hard work and the need for always improving and learning new skills.

I have gaps in my years of work due to taking time out to raise my children whilst also supporting my husbands military career, however I have always volunteered and contributed to the community I have lived where I can, always looking to build on my skills.

Overview

years of professional experience

Work History

Scentsy Independent Consultant

Scentsy

Bulford, Wiltshire

09.2024 - Current

Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Offer friendly, efficient customer service and handled challenging situations with ease.
Complete orders using Scentsy Dashboard.
Consistently advertise and seek new customers, ensuring customer satisfaction is always met.
Use Dashboard daily to check news and product information.
Complete consistent communication with customers via email, WhatsApp and social media.
Ensured compliance with regulatory standards by conducting thorough audits and reviews.

Store assistant

Aldi

Amesbury, Wiltshire

09.2023 - Current

Supported colleagues during peak hours for efficient checkout process.
Handled complaints efficiently, ensuring customer satisfaction.
Arranged displays attractively, driving impulse purchases.
Followed standard operating procedures strictly enforcing company policies and standards.
Ensured products' freshness by regularly checking and removing expired items.
Monitored shop floor consistently to deter thefts and losses.
Processed transactions swiftly to reduce customer waiting time.
Enhanced customer service by responding promptly to queries.
Directed customers towards desired merchandise successfully reducing search time.
Received deliveries timely, ensuring rapid shelf restocking.
Maintained store cleanliness for an appealing shopping environment.
Coordinated with team members for smooth store operation.
Updated electronic database regularly to reflect current inventory status.
Maintained organised work area, contributing to overall warehouse efficiency.
Demonstrated respect, friendliness and willingness to help wherever needed.

Cleaning supervisor

Cleanevents

Chester, Cheshire

05.2022 - Current

Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
Prepared reports on daily activities for management's review.
Maintained a safe work environment through meticulous adherence to safety protocols.
Provided training for new staff members to ensure quality service delivery.
Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
Used computer skills for rapid data entry and record keeping.
Streamlined communication with regular team meetings.

Photographer

Self-employed

UK & Cyprus

04.2014 - Current

Managed schedules efficiently meeting project deadlines consistently.
Excelled in capturing candid moments preserving authenticity of events and emotions.
Enhanced client satisfaction by consistently delivering high-quality photographs.
Edited photos using software like Adobe Photoshop ensuring delivery of best possible prints for clients.
Streamlined workflow by maintaining and organising equipment effectively.
Developed new marketing strategies for increased brand visibility.
Optimised resource allocation, maintaining a balanced operational cost structure.
Utilise Excel skills to streamline budget management tasks.

Bar supervisor

Aramark

Chester, Cheshire

08.2021 - 03.2023

Cash up tills and complete Daily Cash checks and weekly safe checks.
Use Excel to upload monthly stock takes and use ARATRADE to do weekly orders.
Complete daily tasks on OPEX.
Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
Assisted in menu development, considering current trends and customer preferences.
Managed cash flow, ensuring correct transaction procedures were followed.
Adhered strictly to health and safety protocols at all times whilst handling chemicals used in cleaning processes.
Performed routine cleaning tasks on equipment, maintaining cleanliness standards.

Food service assistant

Aramark

Chester, Cheshire

03.2021 - 02.2023

Commit to high level work and pace as a sole worker in a busy food establishment.
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Cleaned work areas and equipment to maintain faultless hygiene standards.
Completed customer orders with speed and accuracy.
completed daily tasks on OPEX.
Complete monthly stocktakes and upload using Excel.
Weekly orders via Brakes and Costa using ARATRADE.
Cover staff sickness in other buildings, i.e cookhouse, Mess's, Premier shop and cleaning team. Entailing multiple other skills.
Complete annual company quality checks and pass inspections.
Complete weekly safe checks and account for any variation.

Volunteer worker and Family Committee Member

Army Foundation College

Harrogate, North Yorkshire

07.2018 - 09.2020

Created newsletters highlighting upcoming events, keeping community members informed.
Maintained clean and organised workspace, contributing to a positive work environment.
Planning charity events, raising funds for local causes.
Taking note at all community meetings and uploading to a word document and forward to all relevant parties.
Maintained health and safety of children during all activities.
Adhered to health and safety regulations, minimising workplace accidents.
Took initiative to identify and execute tasks to improve services within the community.

Volunteer youth worker

Army Welfare Service

Harrogate, North Yorkshire

09.2016 - 09.2020

Assisted in homework completion to raise academic standards amongst youth.
Established a safe, inclusive environment, promoting diversity and respect.
Fostered good behaviour through positive reinforcement techniques.
Facilitated engaging activities for improved interpersonal skills amongst youth.
Implemented community outreach programmes by establishing connections with local organisations.
Provided emotional support to aid in the mental well-being of children.
Ensured child protection regulations were adhered to at all times during youth club operations.
Managed conflict resolution sessions for better peer-to-peer relationships.
Coordinated outdoor events to foster team-building and cooperation amongst participants.
Conducted informative seminars about drugs and alcohol misuse, raising awareness on their harmful effects.

Education

Photoshop - Photography

Adult Learners

Cyprus

2013 - 2013

Photography - Photography

Tarter Heart Photography

Cyprus

2012 - 2014