- I am also a mum of three and enjoy spending time with my grown up children
- I am attempting to start running and frequently join in at the local Park Run at Market Rasen Racecourse- although this is still work in progress!!
Caroline Inman
Market Rasen,Lincolnshire
Summary
Detail-oriented Office Administrator skilled in managing office operations and enhancing administrative processes. Proficient in coordinating schedules, handling correspondence, and maintaining records to optimise office functionality. Dedicated to boosting workplace productivity while fostering strong team relationships.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
Group 1
Lincoln, Lincolnshire
08.2024 - Current
- Maintained accurate and confidential records of claims activities, ensuring compliance with regulatory requirements.
- Implemented company policies and procedures to minimise errors and streamline claims handling processes, inc correct billing and use of accurate accounting.
- Coordinated with repairers to authorise necessary works while managing costs effectively.
- Negotiated settlements with the brand, effectively balancing customer satisfaction and company interests.
- Utilised specialised software for tracking and managing warranty claims, increasing productivity and accuracy.
- Customised warranty reports for internal use, delivering insights into warranty operations and performance.
- Provided exceptional customer service by addressing queries and concerns related to claims processes.
- Conducted training sessions for new staff on best practices in claims management and customer service.
Warranty Administrator
Marshall Motor Group
GRIMSBY, North East Lincolnshire
02.2020 - 08.2024
- Utilised specialised claims handling software and Microsoft Excel to enhance processing speed and accuracy of warranty claims.
- Reviewed and corrected errors in warranty claim denials, improving overall claims resolution process.
- Audited claims files to confirm compliance with internal and external standards.
- Monitored ongoing claims to adjust reserves, ensuring accurate financial reporting and compliance by guiding Service and Workshop Teams in completing relevant records for warranty repairs.
Education
NVQ Level 2 - Business Studies
Grimsby Institute
Grimsby01-1995
Skills
- Regulatory auditing
- Financial analysis
- Document management
- Expense management
- Data interpretation
- Client relationship management
- Office administration
- Organisational skills
Interests
Timeline
Warranty Administrator
Group 1
08.2024 - Current
Warranty Administrator
Marshall Motor Group
02.2020 - 08.2024
NVQ Level 2 - Business Studies
Grimsby Institute