Caroline Ighodalo
Middlesbrough
Summary
Am a data analyst with experience in the collecting of data, processing data using analytical tools, implementing data lineage, recording data quality controls, and presenting reports to management for decision-making while adhering to industry standards. Detail-orientated, keen on learning new technologies, managing deadlines and a team player. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
11
11
years of professional experience
Work History
Data Analyst Volunteer
ABXX
01.2022 - Current
- Implemented code solutions to answer analytic questions and test and assess new methods.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Collaborated with stakeholders to identify business needs and data sources.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
- Optimized data access and storage to improve performance of analytics systems.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Utilized data visualization tools to effectively communicate business insights.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Reduced operating costs by automating manual data processes using scripting languages such as Python .
- Developed and implemented data governance policies and procedures.
- Resolved complex business challenges by leveraging statistical modeling techniques and machine learning algorithms.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Developed custom algorithms to optimize data mining, increasing effectiveness of analytical insights by 20%.
- Identified patterns and trends in large data sets and provided actionable insights.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing adaptability of solutions provided.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Paid attention to detail while completing assignments.
Artificial Intelligence With Data Analytics Intern
Teesside University
01.2023 - 04.2023
- Developing multi-omics model for breast cancer survival prediction using metabolic data .
- Gathered requirements and developed project plans.
- Created data models to support decision-making processes.
- Performed rigorous testing on analytical models before deployment to validate accuracy, reliability, and scalability for real-world applications.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Designed and developed data pipelines to acquire, clean and process data.
- Collaborated on machine learning initiatives to be used for the research.
- Conducted research on Breast Cancer data .
- Gained valuable insights into the challenges and opportunities in applying machine learning to healthcare and biomedical research.
- Strengthened collaboration and teamwork skills through active participation in a multidisciplinary project team.
- Enhanced proficiency in Python programming and relevant machine learning libraries.
Financial Operations Analyst
Zenith Bank PLC
03.2016 - 01.2022
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
- Identified and analyzed project risks and developed mitigation strategies.
- Designed data optimization and interfaces for user interaction.
- Assessed operational performance to identify areas for improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Provided training and guidance to junior analysts, enhancing their understanding of complex financial concepts and tools used in daily operations.
- Actively participated in departmental meetings, sharing insights gleaned from data analysis to inform business decisions across the organization.
- Identified areas for cost reduction, implementing strategic changes to optimize profitability.
- Increased efficiency in financial operations by automating manual tasks and implementing process improvements.
- Reduced operational costs by 30% for the department through effective budget management and expense tracking.
- Managed relationships with customers, while maintaining high levels of service quality.
- Reviewed and analyzed project spending throughout project life cycle.
- Improved cash flow forecasting with meticulous analysis of revenue trends and expense patterns.
- Monitored performance metrics regularly, identifying areas for improvement and initiating corrective actions as necessary.
- Conducted due diligence on potential investments and presented findings to investors.
- Contributed to the successful completion of annual audits by diligently preparing necessary documentation and addressing auditor inquiries promptly.
- Conducted risk assessments to identify potential financial vulnerabilities, recommending mitigation strategies to management.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Responsible for maintaining awareness and applying practical working knowledge of governance frameworks, industry standards, and data policies in daily tasks and decision-making processes.
- Supervised cash and teller department.
- Monitored and maintain cash flow in ATMs at branch level.
- Used Phoenix, and Xpath software to consummate customer’s transactions.
- Used analytical software to analyze and forecast cash flow based on customer transactions.
- Analyzed financial data in other to make recommendations about operational changes that could improve efficiency and profitability.
Customer-service-analyst
Zenith Bank PLC
03.2013 - 03.2016
- Contributed positively to company's reputation by consistently delivering excellent service experiences across all touchpoints.
- Collaborated cross-functionally to develop strategies for continuous improvement in service quality.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and fast-paced environment.
- Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
- Managed escalated customer complaints to successful resolution, ensuring satisfaction and continued loyalty.
- Increased efficiency and team productivity by promoting operational best practices.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Identified trends in customer inquiries, providing insights to improve products or services accordingly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created and maintained detailed database to increase monthly profit.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Streamlined processes for improved efficiency, implementing new CRM systems and training protocols.
- Identified issues, analyzed information and provided solutions to problems.
- Use extensive knowledge in customer data entry, analysis and reporting.
Education
Master of Science - Artificial Intelligence With Data Analytics
Teesside University
Middlesbrough United Kingdom02.2024
Bachelor of Science - Computer Science
University Of Benin
Edo State Nigeria01.2011
Skills
- KPI Tracking
- Task Prioritization
- Professionalism
- Database Maintenance
- Interpersonal Skills
- Problem-solving abilities
- Attention to Detail
- Interpersonal Communication
- Reliability
SOFTWARE/PROGRAMMING LANGUAGE SKILLS
Python: NumPy, Pandas, Matplotlib, Keras, Sklearn, Tensorflow
Microsoft Excel
Microsoft Power BI
SQL
Tableau
DP-900: Microsoft Azure Data Fundamentals
AI & Data Science Projects
Prediction of factors of importance in a bank marketing campaign
Prediction of Loan Approval Using Machine Learning Models
Impact of customers’ online reviews on bank’s profitability-a sentiment analysis approach
Developing a multi-omics model for breast cancer survival prediction using metabolic data
Adversarial Learning-Driven Approaches for Balancing Datasets in Credit Card Fraud Detection
MSc Module
Machine Learning
Artificial Intelligence
Research Methodology
Intelligent Decision Support System
Statistical Methods for Data Analytics
Timeline
Artificial Intelligence With Data Analytics Intern
Teesside University
01.2023 - 04.2023
Data Analyst Volunteer
ABXX
01.2022 - Current
Financial Operations Analyst
Zenith Bank PLC
03.2016 - 01.2022
Customer-service-analyst
Zenith Bank PLC
03.2013 - 03.2016
Master of Science - Artificial Intelligence With Data Analytics
Teesside University
Bachelor of Science - Computer Science
University Of Benin
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