Caroline Hattingh
Middlesbrough,North Yorkshire
Summary
Dedicated and compassionate professional with expertise in personal care, safeguarding practices, and dementia awareness. Skilled in medication administration, catheter management, pressure area care, and providing bathing and grooming assistance while maintaining patient confidentiality. Adept at meal preparation, data entry efficiency, and delivering exceptional client care through excellent communication skills and a strong command of the English language. Committed to enhancing the quality of life for clients by ensuring their safety, comfort, and dignity.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Live in Carer
Helping Hands
Alcester, UK
11.2022 - 07.2025
- Assisted clients with daily household cleaning, laundry and food preparation.
- Produced daily patient progress reports, enabling appropriate reviews and amendments to care plans.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Administered medication with rigorous planning and recordkeeping.
- Aided clients with bedtime routines, washing and dressing.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Cared for wounds and pressure sores to prevent infection.
- Completed shopping whilst responsibly managing budget.
- Delivered toileting support for clients with mobility issues.
- Improved eating and drinking habits, preparing 3 nutrient-rich scheduled meals daily.
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
- Submitted reports to the manager regarding client condition updates.
- Guaranteed user safety by monitoring wellbeing and promptly reporting concerns.
- Handled emergency situations calmly, ensuring quick response for the safety of the client.
- Performed light housekeeping tasks, creating comfortable living space for clients.
Healthcare support worker (Part-Time)
Newcross Healthcare Solutions
Middlesbrough, North Yorkshire
03.2024 - Current
- Facilitated social activities for patients, boosting morale and wellbeing.
- Practised infection control standards to maintain patient health and safety.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Provided companionship and emotional support to distressed or lonely residents.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Maintained clean, safe environment for all patients.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained strict confidentiality of information regarding patients.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
Office Administrator / Invoicing Clerk
Dog's Life Midrand
Midrand
03.2013 - 10.2022
- General Admin and Reception Duties, Invoicing and Quotations
- Warehouse Operations and Dispatch
- Debtors and Creditors
- Retail Sales, Customer Complaints, Data Capturing. Support Reception and managed over 50 customer calls per day
- Handled account payments and provided information regarding outstanding balances.
- Received payments through various methods and checked for credibility.
- Executed billing tasks and recorded information in company databases.
Sales Assistant
Dog's Life Menlyn
Pretoria
07.2009 - 02.2013
- Managing store and Increased sales by 10%
- Stock Control Data Capturing Daily Cash Up and Payments
- Taking Orders and Processing them, Process Quotations
- Petty cash Management
- Weekly and Monthly Sales Reports
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent customer service, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Received and processed product returns.
- Operated cash registers with accuracy and processed cash and card transactions.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
A-Levels - Access to Higher Education Diploma (Nursing and Midwifery)
Distance Learning Centre
UK 10.2023 - 10.2024
NVQ Level 3 - Health and Social Care
Oplex Careers
UK 05.2025 - 07.2025
Care certificate - 15 Standards of care
Online Helping Hands Learning
UK 11.2022 - 11.2022
Online Certificate - CPR and First Aid
International Open Academy
01.2022 - 02.2022
Online Certificate - Care for Older Adults
International Open Academy
01.2022 - 02.2022
Some College (No Degree) - Practical Bookkeeping
University of South Africa
South Africa 01.2017 - 11.2017
Certificate of Higher Education - Office Management
University of South Africa
01.2015 - 11.2015
Skills
- Excellent communication skills
- I am an initiative-taker capable of working independently and have a good command of the English language
- Personal care
- Safeguarding knowledge
- Meal preparation
- Medication administration
- Pressure area care
- Bathing and grooming assistance
- Compassionate client care
- Adhering to patient confidentiality
- Data entry efficiency
- Catheter management
- Dementia awareness
References
References: Available upon request
Timeline
NVQ Level 3 - Health and Social Care
Oplex Careers
05.2025 - 07.2025
Healthcare support worker (Part-Time)
Newcross Healthcare Solutions
03.2024 - Current
A-Levels - Access to Higher Education Diploma (Nursing and Midwifery)
Distance Learning Centre
10.2023 - 10.2024
Care certificate - 15 Standards of care
Online Helping Hands Learning
11.2022 - 11.2022
Live in Carer
Helping Hands
11.2022 - 07.2025
Online Certificate - CPR and First Aid
International Open Academy
01.2022 - 02.2022
Online Certificate - Care for Older Adults
International Open Academy
01.2022 - 02.2022
Some College (No Degree) - Practical Bookkeeping
University of South Africa
01.2017 - 11.2017
Certificate of Higher Education - Office Management
University of South Africa
01.2015 - 11.2015
Office Administrator / Invoicing Clerk
Dog's Life Midrand
03.2013 - 10.2022
Sales Assistant
Dog's Life Menlyn
07.2009 - 02.2013
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