Caroline Harmer

Working within the Conservatoire to support our cohort postgraduate dancers. My main duties include:

• Student admissions – liaising with applicants both domestic and international and arranging auditions.
• Student support – guiding them through all processes.
• Tour support (marketing, travel, accommodation, logistics) for dance company.
• Organising academic and student meetings.
• Student and staff comms.

Working for several primary schools to fulfil the following duties:

• Providing advice and administrative support to the Governing Board and ensuring correct constitution.
• Managing information effectively in accordance with legal requirements.
• Overseeing administration of virtual platforms to support the function of the Board.

Three roles within the NHS in referrals, supporting a children and young people's programme and in the assurance team. . Key areas of work/duties:

• Processing referrals and producing outcome letters.
• Servicing transformation programme meetings.
• Development and maintenance of MS Teams site.

Providing administrative support to the Philosophy degree programme and course units and contributing to the day-to-day operations of the Undergraduate Team – primarily in dealing with student queries. Key responsibilities:

• Administration of the registration process for students.
• Organisation of activities for Welcome Week students, including the production of welcome packs.
• Advising students on degree regulations and programme structures.
• Support and pastoral care to students, often dealing with confidential and sensitive/stressful matters, and referring to relevant sources of help and advice.
• Collection and collation of Mitigating Circumstances forms and evidence.
• Maintenance of student records – both hard and soft files.
• Co-ordination of Philosophy examinations.
• External Examiner liaison and preparation/distribution of samples of assessed work and examinations.
• Liaison with academic colleagues on marking duties and preparation of marking allocation and deadlines.
• Running assessment and examinations database, including upload and publishing of marks.
• Preparation of emails for students who have failed programme progression rules.
• Organisation of, minuting and active attendance at Mitigating Circumstances and Exam Board meetings:
• Establishing, maintaining and using effective means of communication with students.
• Planning and co-ordinating the undergraduate timetable, including room bookings.
• Assisting in the allocation of Teaching Assistants.
• Preparing and updating handbooks, option booklets and other publications.
• Assisting with quality assurance, collating course/student data and monitoring retention etc.
• Servicing undergraduate and programme committees.
• Updating and maintaining undergraduate web pages.
• Dealing with queries and problems via email, telephone and personal enquiries from students and academic staff.
• Staffing the reception counter in the Undergraduate Office as required.
• Whilst in this position I attended a variety of training courses covering software packages and student support issues.

My remit was to provide information, advice and assistance to current and prospective students, staff and faculty. My duties included:

• Development and maintenance of the School’s website including marketing material for prospective students, and the ‘Student Support’ intranet for current students and staff intranet.
• Member of the School’s Undergraduate Guidance Team - providing support and assistance to students on both academic and pastoral issues.
• Dealing with students visiting the School Office for a variety of reasons e.g. coursework submission, extenuating circumstances, results enquiries, personal issues.
• Editor of student and staff newsletters.
• Member of annual Clearing Team – answering calls from potential applicants.
• Liaison with colleagues/teams within the School and across the university to ensure the dissemination of correct and current information and policies.
• Main marketing contact for the School involving the creation of promotional literature and publications and developing the School’s Communication Action Plan.
• Member of the School Marketing Committee and Student Support Working Group and coordinator of Web Representatives group.
• The role was a new position which I developed through building relationships and establishing new systems for information dissemination.

• Support and coordination of external funding activity across the County Council and assistance to community projects. My duties included:
• Identification of and research into funding opportunities and dissemination of information.
• Production of ‘Funding News’ bulletin – sent to over 350 internal and external contacts.
• Meeting clerk – agenda preparation, collation of papers, coordination of actions.
• Attendance of and input (best practice) into regional funding forums.
• Research to support and input into reports, policy papers and strategic documents.
• Grant administration of a £4million lottery funded programme.
• Dealing with public enquiries.
• Advice on funding bid applications and bid checking.
• Maintenance of and user support (production of guidance and training provision) for online bid tracking and funding search databases.
• Development and maintenance of websites – IBM intranet site and internet APLAWS site.
• Production of publicity and display material/literature.
• Organisation and facilitation of workshops.
• General administrative and technical support.

This was a new position in which I was proactive in developing the objectives of the role, which were in turn fed into the team’s business and action plans. I developed many of the systems to support the function of the team.

• Organising meetings and training events.
• Information dissemination and production of the termly ‘International Links Bulletin’.
• Liaison (verbal and written) with teachers’ and external bodies in arranging overseas visits.
• Development and maintenance of spreadsheets/databases.
• Website design and maintenance of staff intranet and site.

• Day nursery setting - daily care of children, organising activities, generating child development reports, parent liaison.
• Nanny – 1-1 childcare in and out of the home setting. Working and making decisions independently.

• Data entry of student details.
• Generating booking confirmation and visa correspondence.
• Communication (verbal and written) with worldwide agents.
• Information dissemination to relevant parties in and outside of the office.
• Creating and updating database and written files/records.
• Credit control/invoicing.

• 'Front of House' - taking reservations, greeting and assisting guests and European students.
• Secretarial support to the Hotel Manager and General Manager.