Caroline Hall
Ashington,Northumberland
Summary
Adaptable and driven individual with strong quality assurance and administrative experience. Strong organisational and communication skills with keen attention to detail. Quick learner prepared to develop skills and knowledge to take on challenging projects. Recently assisted with the implementation of a new ERP system.
Overview
21
21
years of professional experience
Work History
Office / Quality Manager
Viveca Biomed
Ashington, Northumberland
07.2021 - 04.2025
- Administration of QMS processes to ISO 13485 Medical Device Standards, including Document and Records Control, Non-Conformance, CAPA and Change Control
- Order Process Management ensuring accurate order fulfilment and timely dispatch
- Management of warehouse operations including receiving, storing and shipping of goods
- Management of office and warehouse staff
- Generation of manufactured product requests
- Oversight of quality control activities both for manufactured products and received materials
- Auditing of manufacturing documentation to assure compliance to validated processes
- Auditing of Internal Quality Management Systems
- Support Regulatory Audits carried out by Notified Body
- Oversight of quality controls for sales and distribution
- Completion of Commercial Invoice and obtaining EUR1 Form where required for Export Orders
- Liaising with distributors and freight services to ensure cost effective and timely delivery of goods
- Inventory Management
Quality Officer / Standards & Compliance Officer
Northumberland College
Ashington, Northumberland
03.2016 - 07.2021
- Providing statistical data to staff across college to assist with quality improvements
- Generating feedback from employers and learners, analyse results and make recommendations for improvements
- Carrying out audits across the learner journey and prepare reports to show outcomes and recommendations for improvements
- Supporting staff across college with External Quality Assurance visits and standardisation processes
- Monitor and follow up actions/recommendations from External Quality Assurance reports
- Liaising with various external organisations i.e Employers, Awarding Organisations and Suppliers
- Attending meetings and taking minutes
- Complaints Co-ordinator
- Creating and maintaining spreadsheets to track and monitor quality assurance
Contracts Administrator
Northumberland College
08.2014 - 03.2016
- Undertake compliance checks on contract paperwork
- Monitoring and recording contract data and financials
- Dealing with contract queries
- Tracking referral fees and job outcomes
- Raising PO numbers & invoicing
- Processing applications for registrations for Awarding Organisations
- Monitoring/Mentoring Business Admin Apprentice
- Liaising with external partners – taking referrals, confirming learner attendance and course queries
Admin Assistant to Executive Team
Northumberland College
11.2012 - 08.2014
- Provide administrative and secretarial support including diary management using Microsoft Office applications
- Complaints Co-ordinator – receiving complaints, logging, directing to relevant staff and monitoring progress
- Dealing with correspondence, answering telephone enquiries etc
- Co-ordinate meetings, book refreshments and arrange venues
- Attending meetings and taking minutes
- Liaise regularly with internal and external contacts
- Undertake special projects as directed
Customer Service Administrator
Northumberland Business Service Ltd
01.2010 - 09.2012
- Provide administrative support to the Business Advisor within the Advice Centre using Microsoft Office applications
- Provide reception service – Greeting visitors and dealing with all enquiries both face to face and via telephone
- Diary Management – Booking client appointments & training sessions and external room bookings
- Took on extra responsibilities acting as NEA (New Enterprise Allowance) Administrator for Northumberland – Responsible for receiving referrals from Job Centre Plus, co-ordinating appointments, maintaining accurate and up to date information and liaising with Gateshead Council
- Liaise with partner organisations
- Handling petty cash & monthly reconciliations
- Order and maintain stock levels for office supplies and promotional materials
Accounts/Head Office Administrator
Mike Rogerson Estate Agents Ltd
02.2004 - 10.2009
- Provide administrative support to the Managing Director using Microsoft Office applications
- Experience of reception duties - dealing with clients both face to face and via telephone
- Maintenance Department diary management, co-ordinating appointments with contractors and tenants, producing invoices and ordering materials when required
- Liaising via telephone with contractors, suppliers, tenants, landlords, Mike Rogerson Branch staff, area manager and Managing Director
- Daily management of Sage Instant Accounts – Inputting internal and external invoices, payment of supplier invoices, monthly bank reconciliation’s & quarterly VAT returns
- Daily management of Gemini system – Inputting rents received on behalf of landlords, allocating tenant and landlord invoices, processing landlord payment runs on a weekly basis, producing various reports
- Experience of tenant rent arrears within the Letting Department, issuing rent arrears letters, contacting tenants and landlords to negotiate payment plans, liaising with Local Housing Benefit Departments regarding tenants housing benefit, dealing with Debt Agencies to assist with rent arrears repayments when necessary
- Handling of petty cash and allocating throughout 5 branches
Education
CQI and IRCA Certified Internal Auditor - Medical Devices
QCS International
CQI & IRCA Certified Medical Device QMS ISO 13485 - Medical Device
QCS International
NVQ Level 4 Business Administration -
Northumberland College
NVQ Level 3 Information, Advice & Guidance - undefined
NBSL
Skills
- Internal Auditor Experience
- ISO 13485 Medical Devices Knowledge
- Quality Assurance
- ERP Systems Experience
- Ability to Communicate Confidently and Effectively
- Ability to Work Well Under Pressure
- Finance Experience
References
Available Upon Request
Timeline
Office / Quality Manager
Viveca Biomed
07.2021 - 04.2025
Quality Officer / Standards & Compliance Officer
Northumberland College
03.2016 - 07.2021
Contracts Administrator
Northumberland College
08.2014 - 03.2016
Admin Assistant to Executive Team
Northumberland College
11.2012 - 08.2014
Customer Service Administrator
Northumberland Business Service Ltd
01.2010 - 09.2012
Accounts/Head Office Administrator
Mike Rogerson Estate Agents Ltd
02.2004 - 10.2009
NVQ Level 3 Information, Advice & Guidance - undefined
NBSL
CQI and IRCA Certified Internal Auditor - Medical Devices
QCS International
CQI & IRCA Certified Medical Device QMS ISO 13485 - Medical Device
QCS International
NVQ Level 4 Business Administration -
Northumberland College
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