Caro Hall
Frome,Somerset
Summary
Experienced professional with a strong background in client relationship management and account management, adept at B2B & B2C communication. Experience with Microsoft Office, Xero, Sage, Photoshop, Google Docs. Skilled in workflow coordination, process improvement, budget management, invoicing, GDPR compliance, and record keeping. No task is too big or too small.
Overview
10
10
years of professional experience
Timeline
Head of Production
John Moore Sports
2024.06 - 2025.03
Sales and Customer Service Representative
Dart Systems
2023.12 - 2024.05
Customer Accounts Administrator
I Dress Myself
2022.07 - 2023.12
Quality & Product Specialist
Danone
2022.02 - 2022.07
Customer Account Administrator
Monster Press
2019.03 - 2022.02
Customer Service Assistant
Dickies
2018.10 - 2019.03
Laboratory Formulation Technician
Neal's Yard Remedies
2016.01 - 2018.01
Commercial Assistant & QA Laboratory Technician
LF Beauty
2015.01 - 2016.01
Distinction - Foundation
Bristol School Of Art
Work history
Head of Production
John Moore Sports
Frome, Somerset
2024.06 - 2025.03
- Conducted daily team briefings to enhance productivity and performance.
- Trained new hires and established mentoring programs, improving team efficiency.
- Implemented innovative production processes that streamlined workflows and increased output.
- Developed and maintained production schedules, ensuring timely deliveries to customers.
- Coordinated tasks among team members to optimise workflow efficiency.
- Utilised CorelDRAW for art working and design tasks, enhancing visual output.
- Collaborated with department heads to align production goals with business objectives.
- Refined workflow processes to significantly increase production efficiency.
Sales and Customer Service Representative
Dart Systems
Westfield, BANES
2023.12 - 2024.05
- Processed purchase orders and addressed technical inquiries efficiently.
- Managed repairs process and database for effective tracking and resolution.
- Handled customer complaints by delivering practical solutions and alternatives.
- Maintained comprehensive records to facilitate follow-up and enhance customer satisfaction.
- Provided detailed product information to support informed purchasing decisions.
Customer Accounts Administrator
I Dress Myself
Frome, Somerset
2022.07 - 2023.12
- Cultivated and managed client relationships during quoting and production processes.
- Processed artwork using Photoshop and design software to ensure accuracy in production.
- Executed payment processing and refunds.
- Managed website backend, uploading price lists, visuals, and design mock-ups.
Quality & Product Specialist
Danone
Trowbridge, Wiltshire
2022.02 - 2022.07
- Delivered exceptional customer service that strengthened business relationships.
- Ensured GDPR compliance in managing customer data and addressing queries.
- Maintained comprehensive customer records, enhancing data accuracy and retrieval efficiency.
Customer Account Administrator
Monster Press
Westfield, BANES
2019.03 - 2022.02
- Delivered excellent customer service via clear communication on project progress and deadlines.
- Coordinated effectively with team members to ensure seamless workflow.
- Managed time efficiently to meet tight deadlines consistently.
- Executed colour matching processes accurately, ensuring consistency across product lines.
Customer Service Assistant
Dickies
Westfield, BANES
2018.10 - 2019.03
Laboratory Formulation Technician
Neal's Yard Remedies
Gillingham, Dorset
2016.01 - 2018.01
Commercial Assistant & QA Laboratory Technician
LF Beauty
Trowbridge, Wiltshire
2015.01 - 2016.01
Education
Distinction - Foundation
Bristol School Of Art
Bristol06.2012
Skills
- Client relationship management
- Account management
- B2B and B2C communication
- Microsoft Office Suite
- Xero and Sage accounting
- Graphic design software
- Workflow coordination
- Process improvement strategies
- Budget oversight
- Invoicing and record keeping
- GDPR compliance
- Sales And Marketing
- Data Entry
- Campaign Management
- Written And Verbal Communication
AVAILABILITY
Remote work | Hybrid work | Part time | Full time