Caroline Gardner
Truro ,Cornwall
Summary
Positive Customer Account Manager with a passion for exceeding customer expectations and increasing profits. Thirteen years of experience in a office environment, working accurately and efficiently with a smile.
I am able to work efficiently as part of a team or on my own. I am a thoughtful, reliable and hardworking person and I would like to think I can be trusted with anything.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Customer Account Manager
WestCountry
St Austell, Cornwall
04.2012 - Current
- Fostered long-term relationships with key clients by providing excellent service.
- Identified potential leads within assigned accounts, expanding business opportunities substantially.
- Managed large customer accounts, ensuring satisfaction and loyalty.
- Strengthened client relations through regular communication.
- Improved client experience with extensive knowledge of products and services offered.
- Explained products to customers, assessing their eligibility and upselling where possible.
- Greeted customers warmly and dealt with any requests and queries efficiently.
- Handled customer concerns and complaints to resolve issues and build loyalty.
Parcel Delivery Driver
Home Delivery Network / Yodel
Truro, Cornwall
09.2004 - 03.2012
- Counted parcels before departure, verifying load accuracy.
- Improved customer satisfaction with polite and efficient service.
- Collected signatures from recipients as proof of delivery, maintaining accountability.
- Returned undelivered parcels back to depot at end of shift.
- Secured parcels during transport to prevent shifting or falling.
- Followed traffic laws strictly, promoting safe driving habits.
- Completed deliveries with smile and patient, personalised service.
- Carried heavy items to customers' desired location using best moving and handling practices.
Baker
Alwyn's Bakery
Roche, Cornwall
03.2003 - 08.2004
- Improved bakery efficiency by maintaining cleanliness and organisation of the workspace.
- Upheld a high standard of hygiene for consumer's health safety in the kitchen.
- Created special occasion cakes as per custom orders, added value to celebrations.
- Met strict food safety guidelines, maintained a safe working environment.
- Achieved customer satisfaction by baking a variety of fresh goods daily.
- Innovated new recipes for unique offerings, generated repeat business from customers.
Bakery assistant
Baker's Way
Grampound, Cornwall
05.2002 - 10.2002
- Prepared custom orders, met individual customer requirements effectively.
- Helped in creating seasonal menus to drive sales during festive periods.
- Handled cash register, facilitated smooth financial transactions within bakery.
- Ensured customer satisfaction by promptly serving freshly baked goods.
- Maintained cleanliness in bakery by regularly sweeping and mopping floors.
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
Retail assistant
Tesco
Wadebridge and St Austell Branch, Cornwall
04.2000 - 09.2002
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Delivered excellent customer service by answering queries and providing product information.
- Operated cash registers with accuracy and processed cash and card transactions.
- Requested and checked customer IDs at checkout for age-restricted products.
Bakery Assistant
Way's Bakery
Grampound, Truro
09.1995 - 04.2000
- Decorated cakes for enhancing visual appeal.
- Assisted with recipe development; introduced innovative products into market.
- Addressed customer queries effectively, improved overall service quality at bakery.
- Ensured customer satisfaction by promptly serving freshly baked goods.
- Maintained cleanliness in bakery by regularly sweeping and mopping floors.
- Prepared custom orders, met individual customer requirements effectively.
- Packaged baked items efficiently to expedite sales process.
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
- Handled cash register, facilitated smooth financial transactions within bakery.
- Operated bakery machinery safely, reduced risk of workplace accidents.
- Weighed, priced and packed baked goods for sale.
Education
GCSEs - English, Mathematics, Science, History, German, Design & Technology and Geography
Roseland Community School
Cornwall 09.1990 - 09.1995
Skills
- Customer Service
- Product knowledge
- Account management
- Public Relations
- Upselling
- Customer rapport
Affiliations
- Fly Fishing
- Reading
- Walking
- Geocaching
- Photography
References
References available upon request.
Timeline
Customer Account Manager
WestCountry
04.2012 - Current
Parcel Delivery Driver
Home Delivery Network / Yodel
09.2004 - 03.2012
Baker
Alwyn's Bakery
03.2003 - 08.2004
Bakery assistant
Baker's Way
05.2002 - 10.2002
Retail assistant
Tesco
04.2000 - 09.2002
Bakery Assistant
Way's Bakery
09.1995 - 04.2000
GCSEs - English, Mathematics, Science, History, German, Design & Technology and Geography
Roseland Community School
09.1990 - 09.1995
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