Caroline Garcia
ludgershall,wiltshire
Summary
Experienced professional with a strong background in safety compliance, time efficiency, and manual handling. Adept at commercial driving and customer interaction, ensuring effective delivery methods and safe driving practices. Skilled in money handling, first aid training, and maintaining attention to detail. Holds a valid driving licence and committed to upholding the highest standards of safety and service.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Delivery driver
Just Eat
Andover, Hampshire
12.2020 - Current
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Provided excellent customer service, enhancing company reputation.
- Navigated various routes efficiently, leading to increased route coverage.
- Selected most appropriate route, accounting for weather and road closures.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
waitress -team leader
wagamama restaurant
Basingstoke
08.2010 - 01.2025
- Responsibilities include: Checking customers in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages, checking with customers to ensure that they are enjoying their meals and take action to correct any problems, escorting customers to their tables, explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, preparing checks, presenting menus to patrons and answering questions, making recommendations upon request
- Active in removing dishes and glasses from tables or counters and taking them to kitchen for cleaning, serving food and beverages to patrons, preparing and serving specialty dishes at tables as required
waitress
Maison Blanc
Winchester
06.2009 - 01.2025
- Responsibilities included: Collecting payments from customers, writing food orders on order slips, memorising orders, entering orders into computers for transmittal to kitchen staff, informing customers of daily specials, cleaning tables or counters after patrons had finished dining, filling salt, pepper, sugar, cream, condiment, and napkin containers, stocking service areas, and escorting customers to their tables
- Prepared hot food
waitress-supervisor
Pizza express
Basingstoke
10.2013 - 12.2020
- Key responsibilities of this job were giving the best customer service daily, taking orders and dealing with complaints
- Led team of 10 waiting staff to deliver top quality service and reach revenue goals.
- Minimised send-backs, communicating directly with back-of-house staff to facilitate correct orders.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Stayed up to date on menu changes to accurately answer customer queries.
Education
Ensino Medio -
Catholic University Goias
Goiania 12.1999 - 12.2002
ESOL SKILLS FOR LIFE READING -
BCOT
Basingstoke, Hampshire 01.2016 - 01.2016
ESOL SPEAKING AND LISTENING -
BCOT
Basingstoke, Hampshire 08.2015 - 09.2015
Skills
- Safety compliance
- Time efficiency
- Manual handling
- Commercial driving
- Customer interaction and engagement
- Delivery methods
- Attention to Detail
- Safe driving practices
- Money handling
- First aid training
- Driving licence
Languages
English
Portuguese
Custom
- Music
- Going to gym
- Socialising with friends
- Shopping
- Dance
Timeline
Delivery driver
Just Eat
12.2020 - Current
ESOL SKILLS FOR LIFE READING -
BCOT
01.2016 - 01.2016
ESOL SPEAKING AND LISTENING -
BCOT
08.2015 - 09.2015
waitress-supervisor
Pizza express
10.2013 - 12.2020
waitress -team leader
wagamama restaurant
08.2010 - 01.2025
waitress
Maison Blanc
06.2009 - 01.2025
Ensino Medio -
Catholic University Goias
12.1999 - 12.2002
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