Caroline Eddy
Bishops Stortford,Hertfordshire
Summary
Experienced in client care and reception management, with expertise in appointment scheduling, diary management, and handling sensitive situations with empathy. Skilled in face-to-face and telephone communication, data entry, record management, payment processing, and invoicing. Adept at multitasking in fast-paced environments while maintaining confidentiality and GDPR compliance. Demonstrates strong team collaboration abilities and remains calm under pressure to ensure seamless operations. Committed to delivering exceptional service and fostering positive client relationships.
Overview
4
4
years of professional experience
Work history
Office Manager
Emmaus South Wales (Charity)
2022.01
- First point of contact for public enquiries and bookings
- Managed appointments, records, and internal coordination
- Supported vulnerable adults with professionalism and compassion
- Processed invoices, petty cash, and financial records
- Maintained accurate data using Sage and spreadsheets
Customer Service Host
ASDA / Sainsbury’s
2022.01 - 2026.02
- Delivered exceptional customer service in high-volume environments
- Managed face-to-face and telephone enquiries professionally
- Remained calm and supportive during busy and stressful periods
- Built rapport with customers from all backgrounds
- Maintained high standards of safety, accuracy, and vigilance
Skills
- Client care & reception management
- Appointment scheduling & diary management
- Face-to-face and telephone communication
- Handling sensitive situations with empathy
- Data entry & record management
- Payment processing & invoicing
- Team collaboration
- Calm under pressure
- Confidentiality & GDPR awareness
- Multitasking in fast-paced environments
Additional Strengths
- Caring nature with strong professional boundaries
- Experience supporting vulnerable people
- Strong organisation and attention to detail
- Confident using Microsoft Office and databases
Timeline
Office Manager
Emmaus South Wales (Charity)
2022.01
Customer Service Host
ASDA / Sainsbury’s
2022.01 - 2026.02