Caroline Campbell
Manchester
Summary
Senior cashier with proven track record in cash management and customer service within the hospitality and gaming sectors. Strong organisational and communication skills support a transition to HR and administrative roles. Experienced in staff training and compliance procedures, with a commitment to enhancing team performance.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Senior cashier
Genting Casinos
Manchester
2023.06 - Current
- Managing cashdesk operations, ensuring accuracy and security while adhering to compliance standards.
- Delivering exceptional customer service, supporting team members to enhance the gaming experience.
- Ensured accuracy in financial transactions through meticulous attention to detail.
Head cashier
Napoleons Casino
Manchester
2020.09 - 2023.05
- Opened and ran the casino cash desk during launch
- Developed procedures and trained staff on cash handling
• Assisted with auditing procedures, maintaining strict adherence to regulatory standards.
Casino Cashier
Celebrity Cruises
Around The World
2017.05 - 2020.03
- Managed large sums of money with precision and accuracy.
- Enhanced overall gaming experience through friendly yet professional interaction with customers.
- Adapted quickly during busy periods to ensure smooth flow of operations.
- Handled queries from customers tactfully, thus maintaining a positive atmosphere within the casino premises.
Education
Cheadle And Marple Sixth Form College
Manchester 2005.09 - 2008.06
Reddish Vale
Stockport 2000.09 - 2005.06
Skills
- Cash handling and financial oversight
- Staff training and support
- Compliance and Procedures
- Customer Service excellence
- Proficient with Bally, TiTO, Lotus notes, EndX Systems and Neon
- Multitasking
- Anti-Money laundering rules
- Computer literate
- Time management
- Organisational skills
- Communication
Timeline
Senior cashier
Genting Casinos
2023.06 - Current
Head cashier
Napoleons Casino
2020.09 - 2023.05
Casino Cashier
Celebrity Cruises
2017.05 - 2020.03
Cheadle And Marple Sixth Form College
2005.09 - 2008.06
Reddish Vale
2000.09 - 2005.06