Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Caroline Burt

Bournemouth,Dorset

Summary

A highly skilled professional with a strong background in Customer service, excellent communication, and empathy. Demonstrates the ability to remain calm under pressure while effectively solving problems and making decisions. Proven team contributor who adheres to all aspects of health and safety procedures, maintaining discretion and confidentiality at all times.

Overview

28
28
years of professional experience
4
4
years of post-secondary education

Work history

Administration Assistant

RJT Precision GrindingLtd
Ferndown, Dorset
03.2020 - Current

* Input of Time Sheets on Microsoft Word Excel.

* Processing orders.

* Filing paperwork.

* Accepting and signing for deliveries.

* Liaising with Customers / Clients.

* Complying carefully with procedures, upheld standards of quality administration.

Domestic cleaner

Self Employed
Bournemouth, Dorset
08.2015 - 03.2025

* Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.

* Organised weekly grocery deliveries.

* Disinfected toilets and surfaces for reduced infection risk.

* Kept good cleaning supply stocks to meet domestic requirements.

* Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.

* Swept, mopped and vacuumed floors with spotless results.

* Communicated with clients to follow up on completed jobs and verify full satisfaction.

Personal Assistant

Perfect Mortgage
Bournemouth, Dorset
01.2009 - 02.2010

* Arranged new business applications to Mortgage Lenders and Insurance companies.

* Maintained regular progress updates to the Principal Mortgage Broker.

* Prepared type written correspondence as requested.

* Filed documents systematically which increased ease of access when needed.

* Liaised with clients for effective relationship management.

Mortgage Retention Advisor

Santander UK
Bournemouth, Dorset
04.2004 - 10.2007

* Received Inbound Mortgage interest rate calls whilst meeting call handling time requirements.

* Documented each call professionally, calmly, accurately and efficiently.

* Established strong relationships with clients for improved business partnerships.

* Managed all aspects of the switch service through the appropriate departments within the company.

* Identified and generated sales leads to other departments throughout the company.

* Inducted and trained new team members.

* Performed clerical and administration duties efficiently and accurately.

* Weekly and monthly sales targets met and often exceeded.

Housekeeping Assistant

Holiday Inn
Adelaide City, Adelaide
01.2001 - 01.2003

* Assisted in deep cleaning operations to maintain the hotel's aesthetic appeal.

* Ensured prompt laundry service with care for delicate items.

* Sanitised bathrooms using proper cleaning agents for enhanced hygiene levels.

* Performed changeovers efficiently, ensuring uninterrupted service provision for guests.

* Managed inventory of cleaning supplies to avoid shortages.

* Practiced effective time management in executing daily duties within stipulated timelines.

* Accomplished waste disposal in an eco-friendly manner.

* Demonstrated knowledge of safety procedures during emergencies.

Photo laboratory technician

Fuji
Bournemouth, Dorset
01.1998 - 01.2001

* Assisted customers in choosing suitable paper types and sizes for optimal results.

* Processed film negatives, delivering superior quality images consistently.

* Kept up-to-date records of all customer orders for easy retrieval when necessary.

* Adhered strictly to confidentiality guidelines whilst handling private photographs.

* Ensured lab cleanliness, contributing to a safe and efficient work environment.

* Implemented safety protocols, reducing workplace incidents significantly.

* Managed photo editing tasks to produce impressive final prints.

* Increased customer satisfaction with prompt and accurate order fulfilment.

* Performed routine equipment maintenance for better lab efficiency.

* Removed film from container, in lightproof room or darkroom, to prevent light exposure.

* Balanced tills daily.

Education

BTEC 1st Diploma - Caring

Brockenhurst college
Hampshire
09.1996 - 06.1997

GCSEs -

Twynham Secondary School
Christchurch
09.1992 - 06.1996

Skills

* Computer Literate

* Excellent Communicator

* Empathic and Caring,

* Ability to remain calm under pressure

* Strong problem solving and decision making skills

* Team Contributor

* Adhere to all aspects of Health and Safety procedures

* Discretion and confidentiality

Affiliations

  • Singing
  • Outdoor Pursuits

Timeline

Administration Assistant

RJT Precision GrindingLtd
03.2020 - Current

Domestic cleaner

Self Employed
08.2015 - 03.2025

Personal Assistant

Perfect Mortgage
01.2009 - 02.2010

Mortgage Retention Advisor

Santander UK
04.2004 - 10.2007

Housekeeping Assistant

Holiday Inn
01.2001 - 01.2003

Photo laboratory technician

Fuji
01.1998 - 01.2001

BTEC 1st Diploma - Caring

Brockenhurst college
09.1996 - 06.1997

GCSEs -

Twynham Secondary School
09.1992 - 06.1996
Caroline Burt