Summary
Overview
Work history
Education
Skills
Volunteering and Freelance
Timeline
Generic

Caroline Black

Peebles

Summary

Motivated and innovative design professional with a strong focus on user experience, project management and people leadership. I'm known for my positive, collaborative approach and for driving successful outcomes in team environments. I'm experienced in senior stakeholder engagement and managing and leading teams.

Overview

25
25
years of professional experience

Work history

Learning Design Lead (C11)

NatWest
Edinburgh
09.2019 - Current

As leader of the bank's learning design team I'm responsible for the design and development of all colleague learning across the bank. The role is a balance of managing the operational running of the team, with stakeholder and cross-team management while ensuring the strategic direction of the team remains on track.

I support my eight direct reports and ensure they're well equipped to manage their own teams. I'm committed to positive leadership practices and behaviours, coaching conversations and giving feedback.

Key responsibilities:

  • Senior stakeholder management with strong relationships, building trust through listening and understanding business perspectives to align solutions.
  • Always-on work optimisation focus to ensure culture of continuous improvement starts with our own ways of working.
  • Defining the future direction of learning design for the bank through the lenses of tooling, skills, technology and operating model.
  • Fostering a culture of continuous learning, creativity and innovation within the team.
  • Using agile practices including daily stand-ups and JIRA to manage prioritisation of work, alignment of resources and skills to projects and ensuring efficient use of all 21 team members, across the range of projects and tasks.
  • Working with external partners and suppliers to understand best practice and to use them as overflow resource.

HR Digital Manager

NatWest Group
Edinburgh
01.2018 - 08.2019

Leading a team of digital developers, technical analysts and production managers to manage and maintain the HR intranet. Responsible for colleague journey and online content delivery as part of change programme implementing Workday.

HR Digital Production Manager

NatWest Group
Edinburgh
09.2011 - 12.2017

The main purpose of this role was to maximise the use of our digital channel to make sure that the users' experience was easy and simple. Elements of the job included digital design and user experience testing, information architecture design across multiple systems, wireframing and prototyping, content development and project prioritisation, scheduling and delivery.

Various roles

NatWest Group
Edinburgh
08.2001 - 09.2009

Change Manager - HR Transformation

Business Improvement Manager - HR Transformation

Project Consultant - HR Shared Services

Process Analyst - HR Resourcing

Project Manager - HR Marketing & Communications

Education

Bachelor of Arts - Hotel Services Management

Edinburgh Napier University
Edinburgh

Skills

  • Consultancy, problem solving and creative thinking
  • Active listening and stakeholder engagement
  • Inclusive leadership and coaching
  • Operational, team and project management inc resource allocation, sizing, prioritisation, planning, risk and budgets
  • Digital user experience and design methodology
  • Supplier and partnership management
  • Requirement gathering and analysis
  • Needs assessment and solution alignment
  • Project scoping and proposal development

Volunteering and Freelance

Panel  member, Children's Hearing Scotland

Marketing manager, FINDRA

Kid's Editor, Fest magazine

Freelance Copy Writer

Timeline

Learning Design Lead (C11)

NatWest
09.2019 - Current

HR Digital Manager

NatWest Group
01.2018 - 08.2019

HR Digital Production Manager

NatWest Group
09.2011 - 12.2017

Various roles

NatWest Group
08.2001 - 09.2009

Bachelor of Arts - Hotel Services Management

Edinburgh Napier University

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Caroline Black