Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

caroline bela

London

Summary

A highly professional operations and administrative coordinator with extensive practical experience across various sectors and a solid track record of implementing new processes and streamlining existing operations for maximum productivity and efficiency. Passionate and committed to delivering exceptional standards of customer service and maximizing opportunities while reducing costs. Demonstrates the ability to work in a team, independently and autonomously, thriving in pressurised and challenging environments. Strong leadership skills with effective communication at all levels.

Overview

25
25
years of professional experience

Work history

Coordinator Clubhouses

Virgin Atlantic Airways
Heathrow, Hillingdon
03.2011 - Current
  • Scheduled meetings to discuss progress of projects and tasks.
  • Managed submission from team to meet timely deadlines.
  • Gathered and analysed feedback from customers to gauge satisfaction.
  • Edited and revised content to comply with organisation guidelines.
  • Answered phone calls and responded to emails from clients.
  • Produced timeline and logistics for planning events.
  • Managed internal communications through email and memos to deliver announcements.
  • Maintained tidy workplace to support cleanliness and quality standards.
  • Booked Meeting and Fligths for Colleagues and third parties.
  • Collaborated with finance teams regarding targeted budgets.
  • Formulated and submitted progress reports to managements.
  • Coordinated inventory audits and stock checks to verify accuracy and uncover discrepancies.
  • Greeted customers and asked open-ended questions to better determine needs.
  • Updated stock systems regularly for reliable availability information.

Check-in Coordinator / Gate Lead

virgin atlantic airways
Heathrow, Hillingdon
02.2011 - 05.2023
  • Ensured exceptional customer service, prepared outbound flights, and managed staff duties.
  • Led and motivated teams, wrote reports, and worked alongside Dispatchers for safe departures.
  • - Liaised with internal and external stakeholders, ensuring operational efficiency.

Gate / Flight supervisor

Virgin atlantic airways
Heathrow, Hillingdon
11.2009 - 03.2011
  • Managed staff during operational shifts, prepared flights, and ensured compliance with timelines.
  • Resolved operational issues swiftly, completed flight reports, and maintained Health and Safety compliance and resolved customer issues.
  • Compiled flight information to expedite aircraft movements and minimise delays.

Flight Monitoring Unit

virgin atlantic airways
Heathrow, Hillingdon
05.2005 - 11.2009
  • Monitored flights for on-time closure, ensured safety requirements, and liaised with management.
  • Ordered catering, maximized revenue opportunities, and proactively addressed potential delays.
  • Communicated disruptions and provided solutions to agent queries.

Customer Service Agent

Virgin Atlantic Airways
Heathrow, Hillingdon
06.1998 - 05.2005
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Acted as first point of contact for customer issues and queries.
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Logged customer information and data in secure systems

Education

Technological Baccalaureate - Science and Technology of Management

Lycée Joliot Curie
France

Degree level - Linguistic and Communication

University Paris VIII
France

Skills

  • Employee management
  • Client relationship building
  • Logistical planning
  • Administrative leadership
  • Deadline management
  • Strategic resource allocation
  • Task delegation
  • Operational support
  • Acting as a gate keeper for the office
  • Prioritisation and multi-tasking under pressure
  • Proficiency in general computer literacy: Microsoft Office, Excel, PowerPoint, Teams
  • Adherence to Health and Safety standards
  • Supporting the team with internal and external events
  • Problem-solving, critical thinking, planning, and attention to detail

Languages

French
Native
Spanish
Intermediate
Italian
Elementary

Timeline

Coordinator Clubhouses

Virgin Atlantic Airways
03.2011 - Current

Check-in Coordinator / Gate Lead

virgin atlantic airways
02.2011 - 05.2023

Gate / Flight supervisor

Virgin atlantic airways
11.2009 - 03.2011

Flight Monitoring Unit

virgin atlantic airways
05.2005 - 11.2009

Customer Service Agent

Virgin Atlantic Airways
06.1998 - 05.2005

Technological Baccalaureate - Science and Technology of Management

Lycée Joliot Curie

Degree level - Linguistic and Communication

University Paris VIII

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caroline bela