Caroline Barrett
Diss,Norfolk
Summary
Results-driven Administrator Coordinator with a strong background in customer service, logistics coordination, and maintenance operations. Expertise in optimising resource allocation, enhancing team productivity, and ensuring compliance with regulations. Focused on preventive maintenance planning and risk management, delivering high operational efficiency and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Maintenance Co-Ordinator
Novum Structures UK
Diss, Norfolk
11.2023 - 07.2026
- Managed and oversaw daily operations of the maintenance department, prioritising workload for optimal productivity.
- Reviewed work orders to prioritise tasks effectively, ensuring timely completion of critical repairs.
- Coordinated routine maintenance and emergency repairs, liaising with contractors to minimise operational downtime.
- Managed budget for maintenance department, optimising resource allocation without compromising on service quality.
- Scheduled both internal and external works, maximising planned down time and reducing unplanned downtime.
- Delegated work and priorities based on staff strengths to maintain highly productive operations.
- Maintained smooth-running operations through staff coordination and budget control.
- Documented maintenance activities, providing comprehensive records for audits and analysis.
- Documented repairs and adjustments systematically to aid in troubleshooting.
- Ensured accurate documentation of maintenance activities, warranties, and service contracts.
- Responded swiftly to emergency maintenance requests, minimising impact on operations.
- Coordinated with external contractors for specialised repairs, overseeing quality and timeliness of work.
- Oversaw work order systems and managed documents to improve timely repair completion rates.
- Enhanced team morale and motivation through effective leadership and recognition of achievements.
- Facilitated cross-departmental collaboration to support company-wide operational efficiency.
- Developed and implemented standards and procedures to guide staff activities.
- Streamlined inventory management processes, ensuring availability of critical spare parts.
- Monitored expenditures closely, evaluating supplier options to ensure cost savings.
- Reviewed and approved purchase orders and invoices, ensuring accuracy and adherence to budget constraints.
- Championed regulatory compliance and prepared for external audits.
- Encouraged a mindset of continuous improvement by inviting team feedback and new ideas.
- Built professional networks with other businesses, partners and stakeholders.
- Collaborated with third-party vendors to enhance customer experience.
- Resolved customer issues effectively, ensuring satisfaction and loyalty.
- Achieved outstanding customer satisfaction through effective team management.
- Cooperated with related service provision agencies to expand service offerings.
- Delegated specific tasks to team members based on their qualifications to enhance resource management.
Bookings Clerk
Youngs Transport
09.2022 - Current
- This has been a 100% home based role, dealing high volumes of bookings with a very fast turnaround, attention to detail, accuracy, against tight deadlines.
- Collaborated with team to efficiently process bookings for four depots nationwide, ensuring smooth operations.
- Responded to customer enquiries via telephone and email, delivering timely and accurate information to improve customer satisfaction.
- Managed client communications by answering phones and corresponding through email.
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Handled confidential documents, ensuring secure filing and retrieval as per compliance regulations.
- Processed invoices, receipts, payments, and other financial transactions with accuracy to maintain financial records.
- Scheduled transportation of outgoing goods to align with customer requirements, optimising delivery timelines.
- Engaged with staff from various offices to enhance collaboration and share logistics expertise.
- Managed daily office operations and administrative support for senior management, enhancing organisational efficiency.
- Transitioned from a background in sales and customer service to explore new professional opportunities.
Business Sales Coordinator
Barric
06.2013 - 09.2022
- Engaged with existing and new customers, discussing requirements, raising enquiries, and providing high-value quotes.
- Maintained communication and strengthened relationships with customers throughout the process.
- Coordinated terms and credit checks, processed orders, and managed builds through to invoicing and shipment arrangements.
- It's a hugely active and integral role to the business, dealing with every department within the business on a daily basis and managing Customer expectations in a Wildly fluctuating electronics market.
Support to the Area Specification Manager
Glazing Vision
Diss
11.2011 - 05.2013
- Cultivated client relationships to facilitate brand specification by architects, promoting the company through targeted outbound sales and marketing efforts.
- Engaged with architects, QSs, building contractors, and the general public to provide tailored solutions, product information, and technical advice on building regulations for bespoke products.
- Delivered quotations for tenders on significant UK projects, ensuring competitive positioning.
- Liaised with other departments such as Technical, Design and Project Management.
Sales Specialist for Brother printers
Midwich
12.2010 - 11.2011
- Advised sales team and resellers on Brother products, enhancing knowledge and driving sales growth.
- Managed over 200 accounts, ensuring timely updates on new products and promotions while providing quotations and processing orders.
- Conducted outbound calls to generate new business leads, contributing to pipeline expansion.
- Required full technical knowledge of the products, the suitability and of course offers and pricing.
Customer Service & PR
Global International Trading
07.2010 - 11.2010
- Provided quotes, product information, and after sales support to enhance customer experience.
- Acquired expertise in manufacturing, distribution, and trade customer relations.
- Manufactured and distributed blinds and components to meet customer specifications.
Team Leader
Diss Promotional Services
04.2006 - 07.2010
- Progressed from Senior Agent to Team Leader running the department, managing a team of 12 -15 agents.
- Implemented 121 system, call monitoring, and staff training, redesigned appraisal programme, and defined work allocations and responsibilities.
- Developed structured training guides, manuals, and call scripts for clients, enhancing departmental efficiency.
- Managed high volumes of orders for brands like Sony, Nestle, Bounty & Daily Mail via telephone, email and post.
- Handled cash-back claims for various promotions, hosting membership schemes and offering customer service support.
- Completed NVQ Level 3 in Customer Service, enhancing skills in client interaction and support.
Depot Assistant
CPL (Now Watsons)
12.2005 - 04.2006
- Managed banking operations across all depots, processing cheques, credit cards, internet payments, and setting up and altering direct debits to ensure smooth financial transactions.
- Resolved account-related inquiries for customers while quoting and arranging orders over the phone and face to face, enhancing customer satisfaction and service efficiency.
- Completed work to agreed standards and specifications.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Greeted visitors and appropriately directed to designated areas.
Customer Advisor
Norwich Union
08.2005 - 12.2005
- Answered customer enquiries regarding product placement, details and availability with expertise.
- Improved customer satisfaction by actively addressing queries and concerns by going the extra mile to address questions and concerns.
- Remained calm under pressure to handle customer complaints and solve problems.
- Resolved delays for GP reports and medicals, ensuring timely policy issuance.
Customer Service Operator
Bounty
06.2003 - 08.2005
- Managed diverse accounts and promotional hotlines, handling orders, registrations, data entry, and additional tasks.
- Gained comprehensive insight into various business areas and developed skills in effectively interacting with a wide range of customers in different situations.
- Collaborated with Euro RSG team to support project initiatives.
Departmental Manager
Westgate Department Store
10.2000 - 06.2003
- Led a small team of staff, ensuring effective collaboration and task completion.
- Maintained stock levels, managed departmental paperwork, and provided customer service face to face and over the telephone.
- Earned St John's First Aid Certificate to improve safety protocols at Westgate.
Client Representative
Norwich Union
03.2000 - 10.2000
- Administered Section 226 Closed Pension Policies, ensuring compliance with regulations.
- Leveraged experience in a large corporation to gain professional development opportunities.
- Enhanced computing skills to increase overall efficiency in tasks.
Sales Assistant
Westgate Department Store
07.1998 - 02.2000
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Developed strong customer service skills to effectively assist customers in a fast-paced retail environment.
- Kept shelves neat, clean and organised through visual merchandising.
- Completed NVQ qualification in Retail Operations, emphasising adherence to industry standards.
Education
NVQ level 3 -
Diss High School
Diss, NFK07-2008
GCSE - English Literature, English Language, Mathematics, Art, Science (Double Award), History, German, CDT
06-1998
NVQ level II -
Retail Operations
Diss, NFK03-1999
Word Processing Level I -
02-2002
Skills
- Maintenance scheduling
- Work order management
- Operational logistics
- Vendor relationship management
- Inventory replenishment
- Compliance regulation
- Regulatory compliance
- Compliance oversight
- Time management
- Risk Management
- Risk evaluation
- Technical troubleshooting
- Data entry
- Time management
- Scheduling efficiency
- Cross-departmental collaboration
- Problem solving
- Effective communication
- Customer service excellence
- Customer service management
- Customer relations
- Client management
- Computer literacy
- Active listening
- Scheduling efficiency
- Risk evaluation
- Technical troubleshooting
Timeline
Maintenance Co-Ordinator
Novum Structures UK
11.2023 - 07.2026
Bookings Clerk
Youngs Transport
09.2022 - Current
Business Sales Coordinator
Barric
06.2013 - 09.2022
Support to the Area Specification Manager
Glazing Vision
11.2011 - 05.2013
Sales Specialist for Brother printers
Midwich
12.2010 - 11.2011
Customer Service & PR
Global International Trading
07.2010 - 11.2010
Team Leader
Diss Promotional Services
04.2006 - 07.2010
Depot Assistant
CPL (Now Watsons)
12.2005 - 04.2006
Customer Advisor
Norwich Union
08.2005 - 12.2005
Customer Service Operator
Bounty
06.2003 - 08.2005
Departmental Manager
Westgate Department Store
10.2000 - 06.2003
Client Representative
Norwich Union
03.2000 - 10.2000
Sales Assistant
Westgate Department Store
07.1998 - 02.2000
NVQ level 3 -
Diss High School
GCSE - English Literature, English Language, Mathematics, Art, Science (Double Award), History, German, CDT
NVQ level II -
Retail Operations