Caroline Allen

• Responsible for compliance with the Regulator of Social Housing's economic and consumer standards.
• Consulted on customer facing policies and strategies including the organisation's complaints processes.
• Carried out comprehensive research for informed decision-making at board level.
• Served as liaison between management and shareholders, fostering open dialogue on key issues affecting the organisation.
• Contributed to harmonious and productive office environment by building positive relationships with colleagues.
• Embodied company values through friendly and reliable customer service.
• Executed duties as per the Companies Act, contributing towards legal adherence throughout the organisation.
• Managed a high performing team by encouraging open communication, attention to detail and a positive work culture.

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• Enhanced corporate governance by implementing robust compliance procedures.
• Executed duties as per the Companies Act, contributing towards legal adherence throughout the organisation.
• Ensured robust succession and recruitment planning for the Board of Directors.
• Managed and developed the organisation's health and safety policies and monitored compliance across all departments.
• Communicated the strategic objectives of the company to customers through face to face meetings and published material.

• Welcomed visitors at reception area creating a friendly atmosphere.
• Office management.
• Financial control services.
• Support to Governing bodies.
• Coordinated meetings for staff members and parents, improving communication.