Carole Boundy
Receptionist
Plymouth,Devon
Summary
Dedicated professional with expertise in customer service and organisational efficiency. Skilled in basic bookkeeping, email correspondence, and data entry, ensuring attention to detail and reliable punctuality. Adept at maintaining hospitality standards and reception area maintenance, demonstrating good judgement and flexibility. Committed to enhancing workplace productivity through effective filing system design and exceptional patience and composure.
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
40
40
years of professional experience
Work history
Receptionist
Penmere Manor Hotel
Falmouth, Cornwall
10.2017 - 04.2025
- Company Overview:
- 37 roomed Hotel
- I work in a busy Hotel as a receptionist, where I check-in and check-out guests; finalizing their bills on departure; doing end of day for the restaurant, bar and reception tills.
- I take payments for new leisure club members and renewals for existing members.
- I monitor the cctv for the leisure complex
- I deal with a lot of monies on a daily basis.
- I take bookings via portal sites or by telephone, speaking to travel agents dealing with group bookings.
- Fully trained in Hotel Perfect and in Rez control
- Manage
- phone calls, resulting in effective communication flow within the company.
- Upheld confidentiality with sensitive information handling procedures.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Maintained accurate logs of visitor entries for security purposes.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Monitored building security, updated logs and issued visitor badges.
- I also email and fax guests bills to companies.
- I work by myself on all late shifts except for group arrivals.
- I am confident to speak on coaches to welcome guests to the hotel.
- Order relevant stationary for reception and other departments.
Receptionist Grove Hotel
Mr G Cummins
Falmouth, Cornwall
07.2016 - 10.2017
- Managed phone calls, resulting in effective communication flow within the small 10 roomed family hotel
- Handled appointment scheduling to ensure smooth daily operations.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Completed data entry tasks whilst adhering to strict deadlines.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained accurate and up-to-date records for smooth handovers.
- Acted as first point of contact for wide range of personnel.
Duty Reception Manager
The Park Hotel
Paignton, Devon
08.2010 - 06.2016
- Busy 55 roomed family hotel.
- Scheduled employee shifts, guaranteeing round-the-clock service availability.
- Built warm rapport with guests through friendly yet professional interaction.
- Trained new reception staff members, ensuring high standards of customer service.
- Collaborated closely with the sales team to promote special offers or services.
- Maintained clean and organised front desk area, creating a welcoming environment.
- Liaised with housekeeping and maintenance departments to maintain hotel standards.
- Handled sensitive guest information with utmost confidentiality to ensure data protection compliance.
- Handled emergencies adeptly whilst maintaining calm composure.
- Established efficient communication channels with other hotel departments, improving operational flow.
- Assisted in event planning activities, delivering successful events on premises.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Monitored local accommodation market to guide pricing decision-making.
Administrative officer
South Devon College
Paignton, Devon
01.2004 - 07.2010
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Improved file management system through systematic categorisation and labelling practices.
- Organised monthly reports to maintain record accuracy.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
Armed forces corporal
Ministry of Defence
Dortmund & Osnabruck, Germany
05.1989 - 12.2003
- Conducted debriefing sessions after every operation-valuable insights gained.
- Achieved strategic objectives by leading and managing team operations.
- Coordinated routine inspections to maintain high levels of cleanliness and orderliness within barracks.
- Ensured optimal use of resources, maximising operational effectiveness.
- Developed strong leadership skills with intensive military training.
- I was based in the UK then moved with the army to Dortmund, my last posting was in Osnabruck.
Administrator
Department of Health & Social Security
Walsall, West Midlands
03.1985 - 04.1989
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Assisted senior administrators to effectively coordinate large-scale events.
- Improved record keeping system with attention to detail and thoroughness.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Increased efficiency of document retrieval with a well-organised filing system.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
Education
Hotel Receptionist Diploma -
Walsall College
New CLAIT OCR - undefined
South Devon College
A-Levels - Mathematics
Pelsall Comprehensive School
West MidlandsA-Levels - English
Pelsall Comprehensive School
West MidlandsA-Levels - History
Pelsall Comprehensive School
West MidlandsSkills
- Basic bookkeeping
- Email correspondence
- Filing system design
- Good judgement
- Hospitality standards
- Reliable punctuality
- Reception area maintenance
- Organisational efficiency
- Flexible
- Patience and composure
- Customer Service
- Attention to Detail
- Data Entry
- Discretion and confidentiality
Affiliations
- Reading, travelling, socialising.
Accomplishments
Signed the official secrets act whilst in the armed forces and was awarded a commendation for a job well done.
Personal Information
Nationality: British
Custom
- Hotel Receptionist Diploma, Walsall College
- New CLAIT OCR, South Devon College
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Receptionist
Penmere Manor Hotel
10.2017 - 04.2025
Receptionist Grove Hotel
Mr G Cummins
07.2016 - 10.2017
Duty Reception Manager
The Park Hotel
08.2010 - 06.2016
Administrative officer
South Devon College
01.2004 - 07.2010
Armed forces corporal
Ministry of Defence
05.1989 - 12.2003
Administrator
Department of Health & Social Security
03.1985 - 04.1989
New CLAIT OCR - undefined
South Devon College
Hotel Receptionist Diploma -
Walsall College
A-Levels - Mathematics
Pelsall Comprehensive School
A-Levels - English
Pelsall Comprehensive School
A-Levels - History
Pelsall Comprehensive School
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