Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
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Carole Paish

Carole Paish

Talgarth,Powys

Summary

I love travel and the outdoors, and have managed to combine the two with my working career. I like a balance of outdoor and active work with some days of office based work. I have kept up to date with technology embrace new systems and software which have made the job much more efficient. I like to be busy, and am used to juggling multiple jobs. I'm fit and healthy and can't remember when I last had a day off sick.

Overview

35
35
years of professional experience
1
1
Certification

Work history

Outdoor Instructor

Freelance
Talgarth, Powys
11.2023 - Current

Responsible for safety and learning experience of groups of young people in the outdoors. Supervising and assessing Duke of Edinburgh expeditions. Also providing training in schools nationwide but mainly in north and west London.

Sales and customer service representative

Drover Holidays
Hay-on-Wye
03.2021 - 05.2023

Putting together walking and cycling holidays in Wales, from initial inquiry, through to bookings, delivering bikes, providing maps and instructions, and taking payments. Dealing with cycle hire inquiries and ensuring the smooth delivery and maintenance of bikes, including emergency call outs. Helped to double the cycle hire business during my first year.

Hospitality manager

Own Business
Brecon, Powys
02.2005 - 03.2020

Renovated and old house in Brecon and ran it as successful Bed and Breakfast with part time coffee shop. Responsible for website, marketing, bookings, and day to day running of the business. Achieved high percentage of return business, and high rankings on Google and Tripadvisor.

Sales manager, tailor-made holidays.

Trips Worldwide
Bristol
01.1999 - 03.2005

Responsible for a team of 6 sales consultants putting together holidays in Central and South America, and the "Alternative Caribbean".

Dealing with customer inquiries, converting inquiries into bookings. Putting together itineraries including self drive, and booking individual hotels, or liaising with small local tour operators to look after our clients on two to three week adventurous holidays, including bird watching, hiking, diving, snorkelling etc


Ensuring the smooth operation of the above, supporting sales staff, trouble shooting, and helping with brochures/website/operations.


Helped grow the company from what was initially Belize and Costa Rica, to expand into Peru and the Galapagos, followed by Cuba, Dominica and Guadeloupe.

Tour Manager

Encounter Overland
Worldwide
01.1990 - 07.1996

Leading small groups on adventurous holidays and expeditions, including overland London to Kathmandu, Rio to Lima, Andes to Amazon, and Middle East.

Education

Post Graduate Certificate of Education - Education

Aberystwyth University
Aberystwyth

Bachelor of Arts - Geography

Portsmouth University
Portsmouth

Skills



  • Reliable
  • Flexible
  • Computer skills
  • Time-management
  • Enthusiasm for travel
  • Customer service skills

Affiliations

  • Cycling, gardening, travel.

Certification

Mountain Leader, Duke of Edinburgh Assessor, Outdoor First Aid.

Timeline

Outdoor Instructor

Freelance
11.2023 - Current

Sales and customer service representative

Drover Holidays
03.2021 - 05.2023

Hospitality manager

Own Business
02.2005 - 03.2020

Sales manager, tailor-made holidays.

Trips Worldwide
01.1999 - 03.2005

Tour Manager

Encounter Overland
01.1990 - 07.1996

Post Graduate Certificate of Education - Education

Aberystwyth University

Bachelor of Arts - Geography

Portsmouth University
Carole Paish