Carole Nelson
Modbury,Devon
Summary
Resourceful professional with expertise in developing and maintaining a robust customer pipeline. Proven track record in attracting new business opportunities and enhancing customer service processes. Skilled in administrative oversight and recruitment strategies, driving operational efficiency and client satisfaction.
Overview
41
41
years of professional experience
Work history
Office Manager
Hyde Park Cars Plymouth Ltd
Plymouth, Devon
09.2013 - Current
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Improved office efficiency by streamlining administrative procedures.
- Streamlined invoice processing procedures for smoother financial operations.
- Maintained company records in compliance with legal requirements.
- Implemented new filing systems, improving data retrieval efficiency.
- Processed invoices and purchase orders with high attention to detail.
- Managed database to maintain updated records and accuracy.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
Customer Service Manager
Endsleigh Garden Centre
Ivybridge, Devon
07.2011 - 09.2013
- Cultivated a productive work culture by encouraging teamwork.
- Delivered exceptional service by addressing customer queries promptly.
- Fostered a supportive environment through active team management.
- Promoted products effectively to increase sales.
- Raised company reputation with high-quality customer care.
- Improved operational efficiency by identifying areas of improvement.
- Received and resolved customer complaints escalated by staff.
- Facilitated communication and collaboration across departments.
- Scheduled shifts based on seasonal demands and staff availability.
- Directed and supervised front-of-house operations, upholding company standards.
- Managed challenging situations to ensure customer satisfaction.
- Ensured business objectives met through strategic planning.
Executive Officer
Department of Work and Pensions
Plymouth, Devon
09.2009 - 07.2011
- Enhanced corporate image with professional customer interactions.
- Collaborated with cross-functional teams to drive project success.
- Prioritised tasks effectively, improving overall productivity levels.
- Facilitated communication between government agencies, citizens and businesses.
- Built positive relationships with local representatives to stay current on needs and understand policy impacts.
Cinema Manager
ABC Cinemas,
Plymouth, Swindon, Newport, Liverpool, Yeovil
11.1984 - 09.2009
- Addressed customer complaints promptly for improved customer satisfaction.
- Conducted performance reviews, identifying areas for improvement and professional development opportunities.
- Liaised with local community groups, hosting special events and premieres.
- Participated in recruitment process, hiring experienced and friendly staff members.
- Supervised team members to promote a positive work environment.
- Ensured compliance with health and safety regulations by conducting regular checks.
- Utilised social media platforms to advertise upcoming films and events.
- Coordinated marketing activities for increased ticket sales.
- Handled cash transactions, ensuring accuracy and accountability.
- Scheduled film showings, maximising audience attendance.
- Maintained high standards of cleanliness throughout cinema complex with regular inspections.
- Fostered relationships with distributors, securing popular films for screenings.
- Managed daily operations to ensure smooth running of cinema.
- Developed annual budget plans to manage finances effectively.
- Maintained strong working relationships with colleagues and senior management.
- Liaised with senior management and provided ongoing reports to share business performance.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
Education
A-Levels - English Law, Social and Economic History, English Language and English Literature
Yeovil College
Yeovil 09.1981 - 07.1984
O Level - 8 Subjects including English and Mathematics
Bucklers Mead Comprehensive School
Yeovil 04.2001 -
Skills
- Microsoft Office
- Bookkeeping
- Recruitment and training
- Office management
- Xero invoicing
- Spreadsheet formulas
- Financial reporting
- Database administration
- Customer relationship management
- Spreadsheet creation
Affiliations
- Motor Boat Sailing
- Travel
- Local History
- Reading
References
References available upon request.
Timeline
Office Manager
Hyde Park Cars Plymouth Ltd
09.2013 - Current
Customer Service Manager
Endsleigh Garden Centre
07.2011 - 09.2013
Executive Officer
Department of Work and Pensions
09.2009 - 07.2011
O Level - 8 Subjects including English and Mathematics
Bucklers Mead Comprehensive School
04.2001 -
Cinema Manager
ABC Cinemas,
11.1984 - 09.2009
A-Levels - English Law, Social and Economic History, English Language and English Literature
Yeovil College
09.1981 - 07.1984
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