Carole Malekzadeh
Blackburn,United Kingdom
Summary
Dynamic professional with expertise in communication, customer service, and organisation. Demonstrates strong skills in training and presentation, complemented by a solid IT background. Committed to leveraging these competencies to drive success in future roles.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work history
Final Social Work Placement
East Lancs Safeguarding Team
2015.03 - 2015.08
Travel & Tourism Lecturer BTEC NAT Level 3
Keighley College
2015.05 - 2015.07
- Units taught: Preparing for Employment, The Business of Travel Tourism, Working as a Holiday Representative. Level 2 Customer Service.
Placement
East Women’s Centre
Accrington
2012.09 - 2013.07
- Liaised with Lancashire Probation Service and delivered the Vision Programme to Women Offender clients.
- Worked with Job Club clients, acted as an Advocate for clients, supporting their needs in every aspect.
- Provided Counselling for women in crisis and liaised with multi-agencies.
- I intercalated for 12 months (2013 – 2014).
- I returned to University after 12 months and successfully gained the Postgraduate Dip in Social Work Practice.
Senior Lecturer in Personal & Professional Development
Manchester Metropolitan University
2005.09 - 2006.06
- Company Overview: (MMU)
- Delivered academic units and provided academic provision relating to the credit rated work based learning periods in the school’s courses.
- Undertook effective organisation of particular elements of the school’s placement provision and associated contacts with employers to enhance future student employment and professional developments.
- Provided support for the school’s programmes as required – particularly in relation to programme administration unit/programme leadership and student tutorial support.
- Undertook relevant research/scholarly activity in line with the school’s overall objectives.
- Lectured on Undergraduate programmes in Tourism and Event Management.
- (MMU)
Lecturer in Tourism & Hospitality
UCLAN
2005.09 - 2006.06
- BA (Hons) Tourism & Hospitality Programme. People Safari Unit (Organisational Behaviour.) Lectures/Seminars. Temp Fixed Term Contract.
Assistant Examiner – GNVQ INT Leisure & Tourism
EDEXCEL Exam Board
2004.01 - 2005.07
- Marking & Moderating Exam Papers to standards.
- Attending Quality Assurance Meetings and adhering to compulsory deadlines.
Lecturer on BA (Hons) Tourism Management Programme
Bolton University
2004.09 - 2005.03
- Units taught: International Supply & Demand, Administration of Tourism & Planning & Control. Temporary Fixed Term Contract.
Main Grade Lecturer – Travel & Tourism
Bolton Community College
2002.11 - 2004.08
- Courses & Units taught: AVCE:- Travel & Tourism: Event Management, Human Resources, Responding to Other Cultures, Visitor Attractions.
- BTEC NAT DIP in Travel & Tourism: in Society, Holiday Reps, Working in Travel & Tourism & Travel Destinations.
- BTEC NAT in Sports Development: Behavioural Psychology.
- Senior Lecturer in Leisure & Tourism. Blackpool & the Fylde College.
- GNVQ ADV & INT LEISURE & TOURISM. Units taught: Tourism Development, Customer Service, Researching Tourist Destinations, Customer Service, Promotional Techniques, ILT & Event Management.
- Fixed Term Contract.
- Lecturer in Leisure & Tourism within FE/HE Divisions Blackburn College.
- HE Division – HND TOURISM MANAGEMENT. Units: Tour Operations Management, People in Travel & Tourism and Public Sector Tourism.
- FE Division – GNVQ ADV Leisure & Tourism. Units: ILT, Promotional Techniques, Legal Admin Systems. NVQ 3 Business Admin. Part time hourly paid lecturing.
NVQ Work Based Trainer & Assessor
Lancashire Enterprises
1990.01 - 1994.01
- Devised, evaluated and monitored training programmes.
- Monitored/assessed Trainee performance and liaised with TECs/Employers/Management/Professional Bodies.
- Provided professional Counselling Service and was responsible for 20 Trainees on the programme, on a roll-on, roll-off basis.
- Experience of disciplinaries for unauthorised absences/grievances.
- I dealt with bullying and harassment issues and complaints.
- Department made redundant due to lack of ESF Funding.
Education
MA Tourism, Leisure & Service Management -
UCLAN
1994.01 - 1995.01
PGCE for HE & FE - undefined
Bolton University
1987.01 - 1988.01
BSc Psychology - undefined
Bolton University
1984.01 - 1987.01
AMSPAR MEDICAL SECRETARIAL STUDIES & SKILLS DIPLOMA - undefined
Blackburn College
1979.01 - 1981.01
Skills
- Communication
- Customer Service
- Organisation
- Training & Presentation
- IT
Accomplishments
- Trained for 12 months as a part time volunteer Mediator with SMILE Mediation Services. Helped to successfully resolve neighbourhood disputes within a community setting.
- Trained as a Complementary Therapist and ran a small business from home ‘Scent-Sations’.
Custom
- Swimming
- Socialising
- Cinema
- Restaurants
Timeline
Travel & Tourism Lecturer BTEC NAT Level 3
Keighley College
2015.05 - 2015.07
Final Social Work Placement
East Lancs Safeguarding Team
2015.03 - 2015.08
Placement
East Women’s Centre
2012.09 - 2013.07
Senior Lecturer in Personal & Professional Development
Manchester Metropolitan University
2005.09 - 2006.06
Lecturer in Tourism & Hospitality
UCLAN
2005.09 - 2006.06
Lecturer on BA (Hons) Tourism Management Programme
Bolton University
2004.09 - 2005.03
Assistant Examiner – GNVQ INT Leisure & Tourism
EDEXCEL Exam Board
2004.01 - 2005.07
Main Grade Lecturer – Travel & Tourism
Bolton Community College
2002.11 - 2004.08
MA Tourism, Leisure & Service Management -
UCLAN
1994.01 - 1995.01
NVQ Work Based Trainer & Assessor
Lancashire Enterprises
1990.01 - 1994.01
PGCE for HE & FE - undefined
Bolton University
1987.01 - 1988.01
BSc Psychology - undefined
Bolton University
1984.01 - 1987.01
AMSPAR MEDICAL SECRETARIAL STUDIES & SKILLS DIPLOMA - undefined
Blackburn College
1979.01 - 1981.01