Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carole Kingsley

Carole Kingsley

Goole,Yorkshire

Summary

Attentive quality assurance professional offers proven history of success in quality-focused environments. Excels in fast-paced and dynamic roles with precise time management. Strong command of quality standards and reporting processes. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

35
35
years of professional experience
5
5
years of post-secondary education

Work History

Quality assessor

Sensee
Remote, Remote
01.2016 - Current
  • Marking calls for Roadside Assistance.
  • Produce monthly figures to show areas for improvement.
  • Creating action plans for underperforming Agents.
  • Providing feedback to Agents and Team Leaders.
  • Attending calibration meetings.
  • Gathered and reviewed current data to determine areas in need of improvement.
  • Training of new staff on Call Guide and Score Cards.
  • Prioritising work, remote working.
  • Started as a Call Centre Agent taking calls for emergency roadside assistance and also performing Deputy Team Leader duties.

Retail sales assistant

Moores Newsagent
Withernsea, East Riding of Yorkshire
07.2006 - 12.2016
  • Built lasting relationships with clients through customer service interactions.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Participated in staff meetings to develop strategies in selling.
  • Assisted customers in locating specific items to boost satisfaction.
  • Informed customers regarding promos and warranty services to increase sales.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.

Biosolids Administration

Anglian Water
Basildon, Essex
06.2003 - 06.2006
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Processed invoices and financial data with strong eye for detail.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
  • Managed database to maintain updated records and accuracy.
  • Presided office activities to maintain compliance with company policies.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.

Print Finishing Manager

Pentacle Print Finishers
Basildon, Essex
08.1994 - 05.2003
  • Evaluated current production processes and made forward-thinking adjustments to improve output.
  • Established and adjusted work procedures to meet production schedules, delivering output to deadlines.
  • Planned production operations while establishing priorities and sequences for manufacturing products.
  • Managed materials to keep up with production goals and meet customer demands.
  • Implemented changes in working conditions, equipment and tools to improve workflow, efficiency and team member safety.
  • Oversaw continuous improvement initiatives to drive gains in quality, flow and output.
  • Directed and motivated 25 production staff.
  • Supervised production schedules and production quality for timely delivery

Deputy Restaurant Manager

Happy Eater
Basildon, Essex
01.1989 - 07.1994
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Established safe and secure dining environment with strong sanitation standards.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Cultivated positive working and dining environment for up to 90 guests.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.

Education

GCSEs - Maths, English, French, German, Biology, Geography

Marshalls Park Secondary School
Romford, Havering
09.1974 - 06.1979

Skills

  • Data recording
  • Training implementation
  • Quality Improvement
  • Attention to detail
  • Hard working and quick to learn
  • Professional and outgoing
  • Adaptable

Languages

English
Native

Timeline

Quality assessor

Sensee
01.2016 - Current

Retail sales assistant

Moores Newsagent
07.2006 - 12.2016

Biosolids Administration

Anglian Water
06.2003 - 06.2006

Print Finishing Manager

Pentacle Print Finishers
08.1994 - 05.2003

Deputy Restaurant Manager

Happy Eater
01.1989 - 07.1994

GCSEs - Maths, English, French, German, Biology, Geography

Marshalls Park Secondary School
09.1974 - 06.1979

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Carole Kingsley