carole cooperwaite
20 clovelly road,tyne and wear
Summary
Organised Deputy Manager with experience across retail and support settings. I Lead daily operations, manage staffing cover and i work closely with colleagues to improve service standards. I provide practical support to my staff with a strong focus on customer satisfaction.
Overview
22
22
years of professional experience
Work History
Deputy Manager
Iceland
gateshead
01.2020 - Current
- Managed daily operations, delegating tasks to team members to enhance productivity and streamline workflows.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Fostered positive, professional working environment, boosting staff morale and customer satisfaction.
- Organised staff schedules and managed leave requests, ensuring optimal coverage during peak times.
Retail Sales Associate
TK Maxx
SUNDERLAND
10.2017 - 06.2020
- Assisted customers in finding products, offering detailed information to increase sales and enhance the shopping experience.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Promoted new products and promotions to customers, driving engagement and increasing sales opportunities.
- Managed stock levels on the shop floor, updating displays to enhance visual appeal and attract customer interest.
- Organised shelves to maintain a tidy and appealing store environment., clean and organised through visual merchandising.
support worker
independent futures
SUNDERLAND
03.2010 - 10.2017
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
Support Worker
north east autism society
SUNDERLAND
11.2004 - 11.2007
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
Education
NVQ Level 3 - children and young people
Newcastle College
Newcastle upon Tyne01-2006
Skills
- Operations management
- Staff planning
- Policy implementation
- Staff supervision
- Daily operations
- Complaint handling
- Performance analysis
- Complaint resolution
- Team motivation
Timeline
Deputy Manager
Iceland
01.2020 - Current
Retail Sales Associate
TK Maxx
10.2017 - 06.2020
support worker
independent futures
03.2010 - 10.2017
Support Worker
north east autism society
11.2004 - 11.2007
NVQ Level 3 - children and young people
Newcastle College