Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Carole Brown

Malvern,Worcestershire

Summary

BACP Registered and NCPS accredited counsellor, offering a client-centred approach through integrative counselling techniques. A dedicated and empathetic counsellor with extensive expertise in anxiety management, self-harm prevention, and trauma-informed care. Proficient in diversifying to meet all client needs, with a strong emphasis on mental health awareness and emotional resilience. Committed to providing compassionate and effective therapeutic support while achieving positive outcomes.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work history

Counsellor

Herefordshire Mind (Ukraine Project)
Hereford, Herefordshire
07.2022 - Current
  • Employed previously as a volunteer counsellor and work for the Ukraine Counselling Project.
  • Employed cognitive-behavioural therapy techniques for anxiety reduction.
  • Ensured ethical practices at all times adhering to counselling standards.
  • Assisted clients in coping with traumatic events, fostering resilience.
  • Referred clients to additional services when necessary, broadening support network.
  • Developed and implemented effective coping strategies, facilitating recovery.
  • Alleviated client stress through various therapeutic methods.
  • Implemented mindfulness-based interventions resulting in enhanced wellbeing.
  • Established trusting relationships with clients, promoting open communication.
  • Participated in professional development training for skill enhancement.
  • Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
  • Demonstrated ethical conduct, adhering to confidentiality guidelines and maintaining boundaries.
  • Counselled diverse clients on mental health issues, addressing anxiety, depression, relationships, and substance abuse.
  • Assessed clients to identify needs, strengths and challenges, creating tailored treatment plans for positive change.
  • Maintained confidential case documentation in line with data protection regulations.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Conducted initial intake interviews to establish treatment goals.
  • Managed confidential client records, ensuring privacy and security.

Community Mental Health Practitioner

Worcestershire Association of Carers
Worcester, Worcestershire
08.2021 - Current
  • Managed caseloads effectively, ensuring all clients received timely attention and care.
  • Collaborated with multidisciplinary teams to enhance the overall mental health support services.
  • Developed comprehensive care plans in line with individual clients needs and preferences.
  • Advocated on behalf of clients' rights, promoting equal access to necessary resources and services.
  • Improved clients' coping mechanisms through mindfulness-based stress reduction techniques.
  • Assisted patients to manage emotions through de-escalation strategies.
  • Assessed service user needs and risks to formulate supportive care plans.
  • Established a calm atmosphere for patient engagement by employing compassionate communication techniques.

Director

Flyford Food Company
Worcester, Worcestershire
10.2013 - 01.2021
  • Drove process improvements, optimised workflow efficiency.
  • Championed change initiatives within the organisation for streamlined operations.
  • Fostered a positive work environment, increased employee morale.
  • Implemented operational changes for improved efficiency.
  • Supervised staff training programmes with focus on skill enhancement.
  • Directed team to deliver high-quality customer service.
  • Optimised resource allocation to maximise productivity.
  • Evaluated market trends and competitor activities, informing strategic decision-making.
  • Directed day-to-day work of employees and motivated teams to exceed objectives.

Family support practitioner

Action For Children
Gloucester, Gloucestershire
06.2010 - 10.2016
  • Provided support in both social care progressing to Family support in mental health in collaboration with CAMHS (NHS)
  • Conducted home visits, enhancing the living conditions of low-income families.
  • Collaborated with multidisciplinary teams.
  • Improved familial relationships through regular mediation sessions.
  • Provided continuous support to families by delivering counselling and advice.
  • Maintained detailed records of all cases handled ensuring transparency and efficacy.
  • Guided parents on effective parenting techniques; helped improve parent-child interactions.
  • Promoted child welfare with active involvement in case management processes.
  • Offered emotional support to distressed individuals for better mental health.
  • Regularly attended professional development workshops to enhance skills and knowledge base.
  • Conducted crisis intervention when necessary, prevented escalation of conflicts within families.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Helped service users to gain ability to function independently in society.
  • Assisted service users to obtain and access community resources.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Listened to clients' current struggles to signpost relevant support.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Assessed clients and documented information for records and analysis.
  • Reported on clients' progress to evaluate service impact.
  • Collaborated with external support providers to maintain good care continuity.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Adapted support where possible to increase service accessibility.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Led workshops under professional supervision.
  • Facilitated group therapy sessions resulting in improved coping strategies amongst participants.
  • Collaborated closely with social workers, ensuring comprehensive client care.

Teaching assistant

Education Authority
Hereford, Herefordshire
09.2000 - 07.2010
  • Improved student engagement by utilising interactive learning techniques.
  • Offered one-on-one guidance to struggling students for improved academic performance.
  • Facilitated active learning environments with engaging teaching aids and resources.
  • Led small group sessions for enhanced focus on challenging topics.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Liaised between teachers and parents, maintaining open lines of communication.
  • Prepared classroom materials to facilitate efficient lessons.
  • Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
  • Maintained up-to-date records of pupil progress, tracking individual development effectively.
  • Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
  • Encouraged pupil autonomy through guided independent study initiatives.
  • Provided feedback on pupil's work, identifying areas for improvement.

Education

Certificate of Higher Education - Sexual Violence Practitioner Qualification

West Mercia Rape and Sexual Abuse Centre
Worcester
01.2025 - 03.2025

Diploma - Mindfulness

Centre of Excellence
England
10.2024 - 02.2025

Diploma of Higher Education - Integrative Counselling

Heartwood Counselling and Psychotherapy College
London
09.2021 - 09.2023

NVQ Level 3 - Teaching Assistant

Hereford College
Hereford
09.2000 - 09.2002

Skills

  • BACP Registered
  • NCPS accredited
  • Integrative counselling
  • Anxiety management expertise
  • Bereavement and loss
  • Trauma

Affiliations

  • I love to walk with my dog and experience great joy being surrounded by nature.
  • I explore many genres of writers and love to read of listen to an audio book
  • Travel and explore the beauty and enrichment that other cultures can bring to my life

Timeline

Certificate of Higher Education - Sexual Violence Practitioner Qualification

West Mercia Rape and Sexual Abuse Centre
01.2025 - 03.2025

Diploma - Mindfulness

Centre of Excellence
10.2024 - 02.2025

Counsellor

Herefordshire Mind (Ukraine Project)
07.2022 - Current

Diploma of Higher Education - Integrative Counselling

Heartwood Counselling and Psychotherapy College
09.2021 - 09.2023

Community Mental Health Practitioner

Worcestershire Association of Carers
08.2021 - Current

Director

Flyford Food Company
10.2013 - 01.2021

Family support practitioner

Action For Children
06.2010 - 10.2016

Teaching assistant

Education Authority
09.2000 - 07.2010

NVQ Level 3 - Teaching Assistant

Hereford College
09.2000 - 09.2002

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Carole Brown