Carole-Ann Deraps
UX Designer
London
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Language
Work History
Centre Manager
Geldeston Ltd
London
10.2021 - 05.2023
- Supervise and lead team of staff members, including hiring, training, and performance management. Set clear expectations and provide regular feedback to staff to ensure productivity.
- Ensure smooth day-to-day operations of center, including scheduling, resource allocation, and facility maintenance. Monitor inventory levels and order supplies as needed to support operations.
- Develop and implement efficient operational processes to maximize productivity and customer satisfaction.
- Deliver exceptional customer service and resolve customer inquiries and complaints in timely and professional manner. Develop and maintain strong relationships with clients and partners to drive business growth and retention. Implement strategies to enhance overall customer experience.
- Manage center's budget, including revenue and expense tracking, to ensure financial sustainability.
- Ensure compliance with all relevant regulations, industry standards, and safety protocols. Perform regular safety inspections and train staff on safety procedures. Address any compliance issues promptly and implement corrective actions.
Administrative Assistant
Globatech
Quebec City - Canada
09.2017 - 09.2020
- Answered more than 50 daily calls on multi-line phone system, routing calls, delivering messages to staff.
- Managed and answered multiple email inboxes in timely manner .
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data
Education
Professional Diploma - UX Design
UX Design Institue
Dublin 03.2023 - 09.2023
Bachelor of Applied Arts And Science - Multimedia Design
University Laval
Quebec, Canada 09.2013 - 04.2016
Skills
UX Design
2D/3D Artist
Management
Customer Service
Problem Solving
Multitasking
Attention to details
Timeline
Professional Diploma - UX Design
UX Design Institue
03.2023 - 09.2023
Centre Manager
Geldeston Ltd
10.2021 - 05.2023
Administrative Assistant
Globatech
09.2017 - 09.2020
Bachelor of Applied Arts And Science - Multimedia Design
University Laval
09.2013 - 04.2016