Carola McErlean

• Maintained high standards of customer service by training new wait staff.
• Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
• Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
• Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience. For example, bathroom checks are complete and overall cleanliness of the bathrooms.
• Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
• Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
• Adapted floor plans according to reservations and walk-ins for efficient seating arrangements.
• Opened and closed restaurant in line with opening and closing duties produced by management.
• Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
• Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
• Strategically delegated tables amongst the team by monitoring service quality and guest satisfaction levels.
• Managed the team in absence of the Duty Manager.
• Checked in with customers during meals to verify order accuracy and meet additional needs.
• Trained and supervised wait staff to maintain first-class customer service standards.

• Enhanced wellbeing of client by providing emotional support when client became overwhelmed and fatigue due to traumatic brain injury.
• Assisted in maintaining a clean environment in clients home. This included light housework duties.
• Encouraged social integration by facilitating community involvement opportunities. For example attending classes at the gym such as yoga.
• Assured safety measures were met to prevent falls or accidents. This involves ensuring no trip hazards while client was using mobility aid, also when trying to walk independently and being able to carry out physio exercises without a risk of fall.
• Provided transportation for medical appointments, ensuring timely arrival and to weekly sessions to the physio, hydro pool, gym, zero gravity treadmill and any other activities the client would like to participate in.
• Prepared nutritious meals which included the clients choice of what they would like for breakfast and lunch.
• Promoted mental stimulation through conversation and helping client with their book.
• Promoted physical activity through assistance with exercises improving overall health condition of the client.
• Assisted with mobility issues enabling easier movement around the home when required. `

Responsible for clients medications.

Washing, dressing and personal care duties.

House cleaning duties.

Documenting and record keeping.

Assist to appointments when required.

Complete shopping lists and duties ensuring all nutritious meals were made for the client.

Ensure all the needs of the client are met according to their disability. For example, using the steady for manual handling and following a routine due to their Autism.

Liaise with other health professionals such as physiotherapists, doctors, occupational health and social workers.

Maintain confidentiality at all times.

· Maintained excellent client relationships by offering both practical and emotional support to the vulnerable throughout care.

· Ensured clients personal care was carried out and assisted with daily needs is appropriate including toileting, washing cooking and cleaning.

· Written records recorded daily

· Planned, coordinated and implemented exciting activities for care home patients such as art activities or going for walks.

· Attended training to stay up to date on emergency procedures, first aid and CPR techniques.

· Follow care plans to interpret care according to the needs of the service user.

Helped achieve patient independence through guided tasks and activities.

Provided transportation for medical appointments, ensuring timely arrival.

Maintained detailed records of patient behaviour changes for healthcare team reference.

Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.

Actively listened to client concerns therefore, creating a comforting environment.

Completed housekeeping tasks resulting in a clean, safe home environment.

• Conducted reports on patient medical and physical health, and reporting issues to the nurse.
• Helped patients requiring assistance to consume drinks and food according to their needs. This may include different diets clients may be on such as puree diet.
• Supported individuals with social and physical health with a proactive and helpful approach.
• Assisted patients with showering, washing, dressing and toileting duties as requested.
• Maintained thorough and accurate records daily. Including what clients ate throughout the day and any pressure sores patients may have.
• Working as a team with my other colleagues
• Compassionate and caring for services users and provide emotional support to improve their mental well being.

• Improved customer satisfaction by providing efficient and friendly service.
• Managed table settings for enhanced dining experience.
• Utilised professional communication skills to resolve customer complaints.
• Collaborated with kitchen staff to ensure order accuracy.
• Maintained clean and organised dining area for customer comfort.
• Advanced team efficiency by assisting in training new waitstaff members.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Demonstrated knowledge of drink recipes for improved customer experience.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring we were ready for service.
• Welcomed guests with friendly conversation and fun atmosphere.

• Promoted a safe and stimulating environment by managing nursery resources effectively.
• Enhanced children's social skills through organising group activities. This may have included playing together in the sand or arts and crafts encouraging children to take it in turns using the equipment.
• Promoted positive relationships with parents for better understanding of child's needs.
• Provided care for children, ensuring their well-being at all times.
• Assisted in the development of educational programmes to boost children's learning engagement.
• Engaged children in arts and crafts activities, fostering creativity and motor skills development.
• Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
• Observed children's behaviours, providing important insights into their development stages.
• Ensured quality childcare by following safety regulations strictly.
• Facilitated outdoor activities, promoting physical health among children.
• Supported special needs children individually enhancing inclusivity within the setting.
• Thoroughly cleaned and disinfected play areas to control health risks.

• Assisted in patient care, improved comfort and well-being.
• Provided emotional support to patients, improving their mental wellbeing.
• Assisted in daily living activities for enhanced patient comfort.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Delivered excellent customer service by addressing concerns of patients' families.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Collaborated with healthcare team for effective patient care delivery.
• Encouraged independence among patients whilst assisting them with tasks.
• Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
• Adhered strictly to professional standards, regulations and policies at all times while executing duties.
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.
• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.