Carol Studd

• Initial point of contact at front desk for patients and visitors to the practice. Providing warm greetings, assisting patients to check-in their arrival, book further appointments, and resolve any queries they may have.
• Sign-in visitors to the building.
• Manage and triage incoming telephone calls, taking accurate messages and relaying to relevant staff.
• Booking emergency on the day GP appointments with a suitable clinician and time appropriate. Booking non- emergency appointments, follow ups, reviews, using a calendar system to find a suitable time for the Patient and the relevant professional to see within the GP, Nursing, and Health Care Team, whilst maintaining the patient's expectations and confidentiality at all times, and remaining calm and supportive.
• Access patient's record to i.e provide results, assist with prescription enquiries, book follow up appointments, and yearly reviews.
• Complete allocated tasks, updating patient's record, and telephoning patient.
• Checking the building through at the end of the day. Shutting computers down, removing confidential waste, locking all doors and windows. Leaving reception area secure and tidy.

Working within the Sexual Assault Referral Centre (SARC)

• Management of a team of out of hours Crisis Workers
• Supervision of daytime Admin Assistant
• First point of contact for any SARC related emergencies
• Responsible for Health and Safety of the team
• Maintaining Module stock and records for forensic examinations
• Maintaining stationery stock for the building
• Raise purchase orders
• Maintain spreadsheets, trackers and databases
• Holding monthly meetings with Estates
• Working closely with partner agencies
• Attending events to represent the SARC and engage with professionals and general public
• Supporting clients attending the SARC for forensic medical. Supporting a Dr or Nurse throughout an examination to collect forensic evidence. Ensuring client is kept fully updated throughout and feels safe and empowered to ask questions
• Completing all necessary paperwork, updating client's record and completing onward referral to support agencies.
• Answering a telephone helpline, providing professionals and clients with practical and emotional support and information so they can make informed choices. Maintaining a high level of confidentiality and where necessary, safeguarding if the client is under 18, or vulnerable.
• Develop and deliver training to internal and external agencies either face to face, or remotely using Microsoft Teams

• Managing a caseload of 80-100 Clients
• Manage a diary and book appointments
• Maintain the client's record, paying attention to accuracy and detail
• Keep witness updated at all times by telephone with regard to their attendance at Crown Court, and the process
• Liaise with other professionals in the case

• Answering three 9's calls
• Logging and creating a CAD
• Working in a very busy environment, which is time critical to answer calls, logging details accurately to grade appropriate response, whilst remaining calm at all times
• Dispatching on the radio, allocating appropriate response to a CAD. Maintaining radio contact, monitoring several talk groups whilst checking multiple Police systems to ensure safety and welfare of attending Officers, all within a fast paced high pressure environment

• Answering telephone calls out of hours
• Arranging a Dr on call to attend home location
• Prioritising and grading response
• Remaining calm and taking control of the situation

• Greeting members of the public, providing good customer service as the first point of contact
• Responsible for diary bookings
• Maintain calendar records
• Distribute post around the building
• Answer the telephone
• Six month secondment in fire control, working shift pattern, answering three 9's emergency calls and dispatching appropriate fire and rescue engine, being able to remain calm, take control, and reassure all parties