Carol Smith
Eastbourne,East Sussex
Summary
Offering strong communication and problem-solving skills with background in customer service, teaching and research. Knowledgeable about building relationships and understanding customer needs.
Overview
5
5
years of professional experience
Work history
Sales advisor
Marks and Spencer
Eastbourne, East Sussex
2004.10 - 2005.02
- Worked extended hours during holiday season managing high customer footfall.
- Monitored and refreshed displays to attract customers.
- Suggested suitable products to customers for enhanced shopping experience.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Established rapport with potential buyers to foster repeat business.
Research assistant
Medical Research Council
Islington, London, London
2003.01 - 2003.08
- Documented all procedures meticulously to ensure repeatability of experiments.
- Enhanced team productivity through effective task delegation and management.
- Implemented strict adherence to ethical guidelines throughout the research process.
- Exhibited exceptional problem-solving skills during unexpected research setbacks.
Retail Sales Advisor
Marks and Spencer
London, Brent Cross, London
2002.11 - 2003.01
- Handled customer queries promptly which resulted in improved customer experience.
- Worked collaboratively with team members, improving overall store performance.
- Kept up-to-date with product features to provide accurate information.
- Processed payments, ensuring efficient check-out process.
Customer Service Representative
The Millennium Dome
London, Greenwich, London
1999.10 - 2000.12
- Enhanced communication channels through regular updates on company policies and promotions.
- Participated in team meetings sharing best practices for improving service delivery.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Computer course - Computing
Odean Cinema Leicester Square
London04.1997
Prep cert Teaching English as a Foreign Language - English Language
Marble Arch Teacher Training
London05.1988
Skills
- Persuasive speaking
- Customer engagement
- Market research
- Cash handling
- Customer Service
- Team Leadership
- Interpersonal communication
- Public speaking
- Resourcefulness
- Positive attitude
Timeline
Sales advisor
Marks and Spencer
2004.10 - 2005.02
Research assistant
Medical Research Council
2003.01 - 2003.08
Retail Sales Advisor
Marks and Spencer
2002.11 - 2003.01
Customer Service Representative
The Millennium Dome
1999.10 - 2000.12
Computer course - Computing
Odean Cinema Leicester Square
Prep cert Teaching English as a Foreign Language - English Language
Marble Arch Teacher Training