Summary
Overview
Work history
Education
Skills
Timeline
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Carol Smith

Eastbourne,East Sussex

Summary

Offering strong communication and problem-solving skills with background in customer service, teaching and research. Knowledgeable about building relationships and understanding customer needs.

Overview

5
5
years of professional experience

Work history

Sales advisor

Marks and Spencer
Eastbourne, East Sussex
10.2004 - 02.2005
  • Worked extended hours during holiday season managing high customer footfall.
  • Monitored and refreshed displays to attract customers.
  • Suggested suitable products to customers for enhanced shopping experience.
  • Facilitated smooth checkout process, enhancing customer satisfaction levels.
  • Established rapport with potential buyers to foster repeat business.

Research assistant

Medical Research Council
Islington, London, London
01.2003 - 08.2003
  • Documented all procedures meticulously to ensure repeatability of experiments.
  • Enhanced team productivity through effective task delegation and management.
  • Implemented strict adherence to ethical guidelines throughout the research process.
  • Exhibited exceptional problem-solving skills during unexpected research setbacks.

Retail Sales Advisor

Marks and Spencer
London, Brent Cross, London
11.2002 - 01.2003
  • Handled customer queries promptly which resulted in improved customer experience.
  • Worked collaboratively with team members, improving overall store performance.
  • Kept up-to-date with product features to provide accurate information.
  • Processed payments, ensuring efficient check-out process.

Customer Service Representative

The Millennium Dome
London, Greenwich, London
10.1999 - 12.2000
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Provided top-notch support for increased customer satisfaction.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Education

Computer course - Computing

Odean Cinema Leicester Square
London
04.1997

Prep cert Teaching English as a Foreign Language - English Language

Marble Arch Teacher Training
London
05.1988

Skills

  • Persuasive speaking
  • Customer engagement
  • Market research
  • Cash handling
  • Customer Service
  • Team Leadership
  • Interpersonal communication
  • Public speaking
  • Resourcefulness
  • Positive attitude

Timeline

Sales advisor

Marks and Spencer
10.2004 - 02.2005

Research assistant

Medical Research Council
01.2003 - 08.2003

Retail Sales Advisor

Marks and Spencer
11.2002 - 01.2003

Customer Service Representative

The Millennium Dome
10.1999 - 12.2000

Computer course - Computing

Odean Cinema Leicester Square

Prep cert Teaching English as a Foreign Language - English Language

Marble Arch Teacher Training

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Carol Smith