Carol Sledden

I am currently a Team Manager for two Supported Living services. My job role requires me to carry out the following tasks.

• Overseeing and directing services to support individuals in supported living settings
• -Conduct regular team meetings and individual supervision/appraisal sessions to facilitate communication and address issues.
• Compliance and Quality Assurance: - Ensuring staff are compliant with mandatory training and carrying out weekly audits
• Collaboration: Collaborate with other professionals, and families, to enhance service delivery and effectively support residents
• Crisis Management: - Implement strategies to de-escalate challenging situations and manage crises effectively while ensuring the safety and well-being of people supported and staff
• The ability to motivate and guide a diverse team while promoting a culture of inclusion and respect
• Proficient in time management, prioritisation of tasks, and handling multiple responsibilities simultaneously
• Familiarity with relevant legislation, regulations, and best practices about supported living and care services
• Confident in using the leading care management software Nourish to oversee the service
• Payroll: processing timesheets and moniroring agency usage.

As a Deputy Manager in social care, I played a pivotal role in the leadership and management of seven supported living services, ensuring high standards of care are maintained while supporting the organisation's overall operation.

My key Responsibilities:

• Leadership and Supervision: - Assist the Manager in the overall service management and provide leadership to the care team
• - Foster a positive working environment that promotes professional development and team cohesion
• Service Delivery: - Ensure that care plans are created and implemented effectively, meeting the needs of the individuals in our care
• - Monitor the delivery of high-quality care and address any issues promptly
• - Assist in preparing for regulatory inspections and audits, ensuring required documentation is up-to-date and accessible
• Training and Development - Identify training needs within the team and coordinate necessary training sessions to ensure staff are equipped with the required skills and knowledge
• - Mentor and support new staff, providing guidance and encouragement
• Communication: - Maintain open and effective communication with staff, service users, and their families to foster trust and collaboration
• Financial Management: Assist the Manager in budget management and resource allocation to ensure the service operates within financial guidelines
• Support staff in dealing with challenging behaviors and provide strategies for effective management

• Scheduling of Rota’s, cover sickness and absence management
• Monitor standards of care, relevant training, and mentoring to ensure consistently high-quality service
• Ensure people supported is planned and organised effectively
• Supervisions and appraisals
• Facilitate and support team meetings
• Recruitment of staff relevant to the needs of the service user
• Resolve staff grievances
• Co-ordinate with the external public, social, and welfare agencies to make successful case referrals
• Maintain confidential case documentation in line with the data protection regulations
• Ensure care plans are followed for each individual in a person-centered manner
• Ensure that all health and safety guidelines are followed, and that staff complete the necessary records correctly
• Liaise with the financial advisor to ensure people's supported needs are met

• Excellent communication and interpersonal skills to communicate effectively with the service users, their families, and professionals
• Safekeeping, recording, and administration of medication by the medicine’s procedure
• Monitoring individuals’ progress, continuously updating and adjusting care plans to meet health and well-being needs
• Provided support with personal care, shopping, budgeting, and promoting positive health, hygiene, and well-being
• Provided support in social, physical, and emotional areas to assist service users with integration into the local community
• Knowledge of all protocols and procedures
• Record keeping, training, and care plans updated regularly
• Tracked and documented client behaviors, activity engagement, skills development, and notable incidents
• Escorted clients to shops, appointments, and special events, tailoring service to meet mobility and personal needs of individuals