Carol Mullarkey
Rugeley ,Staffs
Summary
Experienced catering professional focused on delivering high-quality food and exceptional customer service. Capable of efficiently managing kitchen operations and maintaining hygiene standards. Skilled in menu planning, food preparation, and team collaboration to ensure smooth service and customer satisfaction.
Overview
37
37
years of professional experience
Work history
Seamstress
Self Employed
Rugeley, Staffordshire
2017.01 - Current
- Fabricated customised costumes to meet specific event requirements including dance costumes, pet wear and soft furnishings
- Completed personalised embroidery work with an eye for design and precision
- Repaired clothing to a high standard of quality
Waitress
Marstons
Rugeley, Staffordshire
2011.10 - 2016.12
- My main responsibilities was ensuring that customers had a high quality experience whilst dining
- Taking food and drink orders at customer tables
- Delivering food and ensuring the food was to a high standard to enhance customer satisfaction
- Working with the kitchen staff to ensure a smooth transaction from taking the order to delivery of meals
- Handled cash transactions accurately
- Maintained a high standard of hygiene within the restaurant
Assistant catering manager
Birmingham Crown Court
Birmingham, West Midlands
2009.09 - 2011.10
- Conducted inventory checks, maintaining optimal stock levels at all times
- Ensured adherence to health and safety regulations by supervising cleaning routines
- Assessed staff performance regularly, providing constructive feedback where necessary
- Trained new team members
- Enhanced customer satisfaction by addressing and resolving complaints promptly
- Supervised food preparation and food delivery to ensure a smooth service
- Worked with the Catering Manager to prepare rotas and support with appraisals
Cafe Manager
Asda
Stafford, Staffordshire
2007.04 - 2009.09
- Ensured adherence to food hygiene regulations
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy
- Trained new staff members to maintain quality of service delivery
- Enhanced customer satisfaction by delivering prompt and professional service.
- Management of the team to ensure they successfully fulfilled their roles
- Proactive performance management and annual appraisals for employees
- Created rosters based on shifts and business needs
- Managed inventory to avoid stock shortages or excesses
- Upheld high cleanliness standards for optimal dining experience
- Monitored daily sales using point-of-sale systems, maintaining accurate records.
- Coordinated between kitchen staff and servers during peak hours ensuring seamless service.
Cafe Manager
Morrisons
Rugeley, Staffordshire
1988.12 - 2007.04
- Successfully managed the cafe including staff management, preparation of food and customer service
- Conducted financial tasks including budget management for staff hours
- Fostered positive work environment, leading to improved team morale
- Upheld high cleanliness standards within the cafe and kitchen
- Recommended improvements to management which led to reduced operational costs
- Worked with the Management team to implement new menus
- Trained new staff members to maintain quality of service delivery
- Created rosters based on shifts and business based on business needs
- Conducted health & safety process evaluations
Education
Carried out whilst working at Morrisons
Food Safety
Carried out whilst working at Morrisons
Advanced Hygiene
Skills
- Dressmaking proficiency
- Knowledge of catering procedures
- Special diet baking
- Cake Making
- Customer Service
Timeline
Seamstress
Self Employed
2017.01 - Current
Waitress
Marstons
2011.10 - 2016.12
Assistant catering manager
Birmingham Crown Court
2009.09 - 2011.10
Cafe Manager
Asda
2007.04 - 2009.09
Cafe Manager
Morrisons
1988.12 - 2007.04
Carried out whilst working at Morrisons
Food Safety
Carried out whilst working at Morrisons
Advanced Hygiene