Carol Miller
Houghton Regis,Bedfordshire
Summary
Detail-oriented administrative professional with a strong background in maintaining office records, reporting and documentation, and HR administration. Demonstrates exceptional skills in customer relationship building, telephone etiquette, and client money management. Proficient in Microsoft Office Suite and adept at organisation, prioritisation, and multitasking to ensure efficient office operations. Career goals include advancing within the administrative field while continuing to enhance expertise in record-keeping and office management.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Care Home Administrator
Montrose Care Home
Watford
05.2022 - 01.2025
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Increased efficiency of document retrieval with a well-organised filing system.
- Piloted a new system called Care HQ and Planday for a number of weeks and shared any concerns and feedback allowing this system to then be integrated within 28 other Care Homes.
- Add data to spreadsheets to control sickness and annual leave.
- Carry out Supervisions on two Admin staff with targets.
- Manage and answer enquiries including show around.
- Calculate staff over time and hours worked, deduct sickness/absences ready for head office to process payroll returns.
- Manage resident's spending money. Updating their accounts weekly for the Hairdressers, Chiropodist and paper bill.
- Process invoices/delivery notes for Head Office.
- HR Duties. Arranging interview dates and sending out letters or emails, preparing the questions and paperwork for the day. Photocopying relevant documents and checking the DBS is filled in correctly before sending. Processing of references. Manage the staff filing system.
- Weekly banking and produce weekly payments to cover petty cash. Pay any money for resident's fees into the appropriate accounts.
- Weekly Rota of all staff.
- Provident in Microsoft Word, Excel.
- Liaise and work with 3rd parties to resolve issues.
- Write up Managers and staff meeting minutes.
- Process daily post.
- Answering the telephone.
- Manage the archiving of all paperwork.
- Order stationery within the budget.
Administrator Floater
Abbey Developments
Potters Bar
09.2021 - 04.2022
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Updating a software package called Easybuild, collecting signatures and updating variation / material orders on excel spreadsheets.
- Applying for Postcodes to be activated,
- Receiving air tests and then applying for EPC's.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Provided comprehensive secretarial support to other colleagues.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Care Home Administrator
Autumn Vale Nursing Home
Welwyn
01.2018 - 01.2021
- Add data to spreadsheets to control sickness and annual leave
- Calculate staff over time and hours worked, deduct sickness/absences ready for head office to process payroll returns
- Manage resident's spending money
- Updating their accounts weekly for the hairdressers, chiropodist and paper bill
- Weekly invoices
- Coding and putting data onto the yearly budget spreadsheet
- HR Duties
- Arranging interview dates and sending out letters or emails, preparing the questions and paperwork for the day
- Photocopying relevant documents and checking the DBS is filled in correctly before sending
- Processing of references
- Manage the staff filing system
- Weekly banking and produce weekly payments to cover petty cash
- Pay any money for resident's fees into the appropriate accounts
- Weekly dashboard to control staff hours worked in line with the monthly budget
- Provident in Microsoft Word, Excel
- Quarterly newsletter
- Liaise and work with 3rd parties to resolve issues
- Undertake Managers and staff meeting minutes
- Daily post
- Answering the telephone
- Manage the archiving of all paperwork
- Order stationery within the budget
- Manage the resident's weekly bed returns
- Order all stock for the home within the budget
- HOC duties
Care Home Administrator
Quantum Care
01.2008 - 01.2018
- Add data to spreadsheets to control sickness and annual leave
- Calculate staff over time and hours worked, deduct sickness/absences ready for head office to process payroll returns
- Manage resident's spending money
- Updating their accounts weekly for the hairdressers, chiropodist and paper bill
- Weekly invoices
- Coding and putting data onto the yearly budget spreadsheet
- HR Duties
- Arranging interview dates and sending out letters or emails, preparing the questions and paperwork for the day
- Photocopying relevant documents and checking the DBS is filled in correctly before sending
- Processing of references
- Manage the staff filing system
- Weekly banking and produce weekly payments to cover petty cash
- Pay any money for resident's fees into the appropriate accounts
- Weekly dashboard to control staff hours worked in line with the monthly budget
- Provident in Microsoft Word, Excel
- Quarterly newsletter
- Liaise and work with 3rd parties to resolve issues
- Undertake Managers and staff meeting minutes
- Daily post
- Answering the telephone
- Manage the archiving of all paperwork
- Order stationery within the budget
- Manage the resident's weekly bed returns
- Order all stock for the home within the budget
- HOC duties for Day Centre
Administrator
Highfield Park Trust
St Albans
01.2009 - 01.2012
- Used Sage software to process invoices.
- Responded to emails timely facilitating prompt correspondence.
- Answered general enquiries via telephone and emails.
- Responded to emails, resultant in timely communication.
- Ensured timely rent collection to maintain profitability.
- Ordered office supplies.
Sales assistant
Boots
St Albans
01.2006 - 01.2009
- Processed returned or exchanged items and provided refunds to customers.
- Maintained a well-organised and updated stock inventory.
- Operated till efficiently during busy periods,.
Education
Level 2 Diploma -
Business Administration
01.2015 - 01.2016
Bookkeeping Level 1 & 2 - Computerised Accounts with Sage Line 50 software
Oakland's College
01.2007 - 01.2009
GCSE - Maths, Art, Typing, Cooking, English, Level 2 Cooking
St Julian's Girls School
09.1974 - 07.1979
Skills
- Administrative responsibilities
- Maintaining office records
- Reporting and documentation
- Customer relationship building
- Telephone etiquette
- Self-motivation
- Office equipment operation
- Written and verbal communication
- Microsoft Office Suite
- Organisation and prioritisation
- Record-keeping
- Prioritisation and multitasking
- HR administration
- Client money management
- Petty cash processing and reconciliations
Accomplishments
- 2015 - 2016, Level 2 Diploma in Business Administration, Passed
- 2007 - 2009, Oakland's College Bookkeeping Level 1 & 2, Computerised Accounts with Sage Line 50 software, Passed
- 1971 - 1979, St Julian's Girls School, G.C.E Maths, Art, Typing, Cooking, English, Level 2 Cooking
Custom
- Listening to music
- Spending time with family and close friends
- Visiting the gym regularly
Affiliations
- Gym
- Listening to music
- Cooking
- Spending time with friends and family
References
References available upon request.
Timeline
Care Home Administrator
Montrose Care Home
05.2022 - 01.2025
Administrator Floater
Abbey Developments
09.2021 - 04.2022
Care Home Administrator
Autumn Vale Nursing Home
01.2018 - 01.2021
Level 2 Diploma -
Business Administration
01.2015 - 01.2016
Administrator
Highfield Park Trust
01.2009 - 01.2012
Care Home Administrator
Quantum Care
01.2008 - 01.2018
Bookkeeping Level 1 & 2 - Computerised Accounts with Sage Line 50 software
Oakland's College
01.2007 - 01.2009
Sales assistant
Boots
01.2006 - 01.2009
GCSE - Maths, Art, Typing, Cooking, English, Level 2 Cooking
St Julian's Girls School
09.1974 - 07.1979
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