CAROL MANNERING
NORTHFLEET,Kent
Summary
Highly organised and results-driven professional with extensive experience in operations management, customer relationship management systems, and project coordination. Demonstrates exceptional skills in virtual communication, discretion and confidentiality, and strategic decision-making. Adept at maintaining office records, database administration, and process optimisation tools to enhance efficiency. Proven track record in outstanding customer service, order processing, and production reporting. Committed to achieving excellence through attention to detail, resilience under pressure, and effective communication proficiency. Career goal: To leverage expertise in operations management to drive organisational success and continuous improvement.
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. Can streamline processes, manage challenging tasks and ensure smooth operations with exceptional multitasking skills and attention to detail. Possess unique problem-solving abilities and strong organisational skills to enhance workplace productivity and efficiency.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
43
43
years of professional experience
6
6
years of post-secondary education
Work history
CFS Invoicing Administrator
Halfords Commercial Fleet Services
Dartford, Kent
2020.08 - 2026.07
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Improved record keeping system with attention to detail and thoroughness.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Increased efficiency of document retrieval with a well-organised filing system.
- Streamlined office operations by implementing efficient administrative procedures.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
Senior Office Administrator
Watling Tyres Ltd
Northfleet, Kent
1984.01 - 2020.06
- Developed training material for newly hired administrative staff; improved onboarding process.
- Handled sensitive documents confidentially; upheld integrity of private information.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Processed invoices and purchase orders with high attention to detail.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Education
GCSEs - Maths & English
Southfield Secondary School
Gravesend, Kent 1977.03 - 1982.06
Certificate of Higher Education - Caring for the very young & elderly
West Kent College
Tunbridge Wells/ Tonbridge 1982.09 - 1983.07
Skills
- Discretion and confidentiality
- Attention to Detail
- Order processing
- Database management
- Written and verbal communication
- Database administration
- Highly organised
- Maintaining office records
- Telephone etiquette
- Customer Service
- Invoicing
- Outstanding customer service
Affiliations
- My Hobbies are cross-stitching, diamond art, Knitting, Jeffery making & socialising with friends & family
Languages
English
Intermediate
Timeline
CFS Invoicing Administrator
Halfords Commercial Fleet Services
2020.08 - 2026.07
Senior Office Administrator
Watling Tyres Ltd
1984.01 - 2020.06
Certificate of Higher Education - Caring for the very young & elderly
West Kent College
1982.09 - 1983.07
GCSEs - Maths & English
Southfield Secondary School
1977.03 - 1982.06