Carol Herron

• Tracked overdue accounts, facilitated swift action towards resolution.
• Achieved high rate of successful recoveries with effective negotiation skills creating and amending payment plans.
• Made decisions to instruct Enforcement Agents if all other forms of recovery exhausted.
• Contributed positively to team performance.
• Improved customer satisfaction with sensitive handling of difficult situations.
• Remained calm and poised when communicating with difficult clients or in stressful situations.
• Also helped with collection of Housing Benefit Overpayments.
• Reviewed and prepared paperwork for IVAs.

• Administered Council Tax and Business Rate legislation.
• Dealt with customer queries by email, telephone or face to face confidently and accurately.
• Using Northgate, amended accounts as requested, opening and closing accounts as required.

• Duties as above for Revenues Officer.
• Trained in use of Academy system.

• As per Revenues Officer above using Northgate system.

ALL ABOVE POSITIONS WORKED BY CONTRACT THROUGH AGENCIES.

As per Revenues Officer and Recovery Officer (general admin) above.

• Deputised in the absence of the Registrar at Yeovil Crematorium.
• Maintaining cremation and burial records. Arranged bookings for Crematorium and Cemetery.
• Daily and monthly accounting.
• Balancing and preparing cash and cheques for weekly banking.

• Dealing with income, undertaking a range of duties associated with the cashiering function.
• Receiving and accurately recording payments from the public.
• Dealing with and balancing petty cash.
• Balancing tills daily, preparing receipts for banking.

• Handled high volumes of transactions daily balancing at the end of each day.
• Ordered and exchanged foreign currency.
• Issued Banker Drafts.
• Monitored money laundering and other fraudulent transactions.

• Duties as above.
• Managed the smooth running of the branch, dealing with cash ordering and remitting accurate amounts.
• Managed one member of staff.
• Other previuos duties as follows:
• Regular Payments Supervisor with team of five people dealing with direct debit and standing order set up and amendments.
• First Cashier with team of up to 12 people.